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Serviced Apartment @ Imperial Suites Kuching
4.1/568 Ulasan

Serviced Apartment @ Imperial Suites Kuching

Kuching|2.46km dari CityONE Megamall Kuching
A service that you wouldn’t be able to imagine. This apartment would be the last resort you would want to choose in Kuching. If it wasn’t because of imperial hotel that was fully book during my time of stay i wouldn’t be choosing this apartment ever and also because due to my lack of research of other hotels as well I was actually looking for a hotel with swimming pool for kids to enjoy and spend their time with. Other hotel was way too expensive for only 2 nights stay.. However, this complaint is truly just on their service provided. Not on the facilities.. It is fully because they have the worst real estate agent to manage these service apartments. LUCO VISION SDN BHD (agent name: Lily).. First asking for RM200 deposit which I totally understand but later ask for RM30.80 “Service Charged” even after I fully paid my fee through Agoda. When I ask for explanation on what kind of service charged is charge, but they couldn’t explain further none other than just mentioning “this is management T&C”. Thereafter I call Agoda for further explanation on this service charged and it come to my surprised that even Agoda were not aware of such servicing fee being charged on client. How funny is that? Later then the agent say i must pay no matter what if i wish to continue my stay, i mean i have already fully paid to Agoda on my stay of RM494.60. And so called service fee that is chargeable, they can’t even explain it. By the way if you are curious why m i so furious on this service charged is because they can’t even give a brief explanation to what service charge m i paying, everything here is self check in and they have laundry machine in the apartment but it was lock because i have to pay extra to use it and worst still there’s no drinking water provided. Least of it, when i complaint to them through WhatsApp and demanded to have a number to call, agent refused to give a number. Stating that i can only contact them through WhatsApp. What kind of service is that?? I can’t even ask for a number or have a person to talk about on this issue?? So yeah, not to even mention when i ask for early check in of 30 minutes and they say it is also chargeable at an amount of RM150.00.. in addition to that there’s literally no front desk at the lobby and we can’t even go anywhere else because our luggage would eventually be unattended.. everything here is charges charges charges.. I really don’t like wasting my time giving complaint through online platform but this kind of service from these real estate agent or so called properties agent really giving me difficult sleeping time and future guest should deserve to know this kind of service from these people. I am not the only person giving complaint on Imperial Apartment already. I have live apartment at Penang and other places, their services was way more better than i could better explain in words.

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Lihat Ulasan Tetamu untuk Hotel di Kuching

Mencari hotel berdekatan CityONE Megamall Kuching? Bandingkan kadar bilik dan ulasan untuk mencari penginapan ideal anda.
Koptel Budget Hotel
3.4/562 Ulasan
Firstly harga sesuai dgn fmly room (4guest) yg sy book.Hotel ni dekat dgn spring mall jalan kaki ja pn boleh lalu jejantas oso dekat dgn dobi n kedai makan. Bilik mandi dia nice tkdalah berbau n air bertakung mcm kebnykan hotel budget kering bersihja n ada hot shower. Oso nice dia sediakan ayat dalam stiap bilik tk payah nak pnjm n balikkan kt kaunter. Paling sy rate 5star servis reception mreka sangat bagus,ramah layan ja soalan² luar berkaitan penginapan(sbb sy sabahan) sy minta tumpang simpankan lugagge di lobi lama pn mreka oky jak sbb susah nk berurusan kt luar b4 n lepas check out sbb brng bnyk sangt. So utk yg nak save badget lebih bnyk kt luar bnding stay dlm bilik recommend lh 👍Tq
Song Service Apartment Formerly Known as Jinhold Sevice Apartment
3.8/577 Ulasan
Semuanya sempurna!!!!! Saya suka semua tentang JinHold. Daripada kakitangan lobi, pasukan pengemasan dan semua orang yang begitu mesra dan membantu sepanjang penginapan saya. Saya pasti akan mengulangi tempat ini.
Mega Inn
3.8/525 Ulasan
Nearby the hotel, there’s food court, laundry and emart supermarket. It’s quite convenient and not too far from Vivacity mall, galacity etc which get car to there only need around 5 mins. Hotel provide free shuttle to and from Borneo Medical Centre. The bad side is that tv only have TV 1,2,3 which no mandarin channel at all. Besides, we only can get a card for room. The hot water for shower is not very good functioning, not warm / hot enough. Other than these, everything is good!
Viva Hotel Kuching
4.7/54 Ulasan
I love staying in this hotel because it is quite, clean and comfortable. It is very convenience to go to shopping mall nearby. Suitable for solo travelling.
56 Hotel
4.3/5220 Ulasan
Persekitaran yang indah, tiada pencemaran bunyi, sikap perkhidmatan yang baik, bilik bersih, sarapan percuma dan pengangkutan yang mudah. Kemudahan: baik Kesihatan: baik Persekitaran yang baik Persekitaran yang baik perkhidmatan yang baik
Zotel Hotel
3.7/517 Ulasan
hotel location was great, but the room have to upgarde some cleanliness overall is great

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