Hotel Kumbakonam dengan Bar

The hotel deserves a negative rating for its very poor service and its attitude towards a problem originated in their premises. As we entered our  room no.315, there was only one bottle of water for two of us. The room boy stated that it is as per the hotel's policy. No remote was provided for ac. The ac panel was nowhere to be seen. Only wooden made grills were visible. Mind you the outdoor unit of the split ac was seen outside the window. The fan of the outdoor unit was running. After some time, we could feel the ac, though the indoor unit was hidden behind the wooden grill. In the absence of a remote control, we had to put up with the preset temperature. After resting for a while, we had gone out for few hours then returned back to the room. To our utter horror, the ac had stopped working. When we reported this issue to the reception, they had agreed to shift us to another room. We had to repack our personal belongings and shift to room no. 304. AC remote control was made available and we could set the desired temperature. Our car was parked within parking area of the hotel. Next day morning around 7.30AM we were checking out. To our utter horror, there was a long dent and scratch marks on the right side rear door of our car. Immediately, we called the staff at the check out desk Mr. Arokya Thava Selvan to see the damages himself. We demanded from him that the hotel is fully responsible for the damage caused to our car. The hotel should fully compensate us for the damage caused to our Honda Amaze car. We had shared the photograph of the damage to our car. Mr Arokya Thava Selvan had promised to speak the general manager and get back to us. He also wanted to check the CCTV footage. As we had to leave, we trusted the hotel staff and left the hotel for our destination.The very next day (16/09/2024), I called up to check with Mr Arokya Thava Selvan about the status. He was yet to speak to the general manager. He also told me that he was yet to study the CCTV footage.Subsequent days, he would not respond to calls. The hotel also did not respond to any of my emails.As the booking was done through makemytrip.com, I had requested them to take up my complaint with the hotel. Despite repeated attempts by makemytrip.com, the hotel had disowned any responsibility. The hotel had refused to share the CCTV footage too. Our understanding of the damage to our car: Our car was parked in the parking area by our driver and he was sleeping in the resting area meant for drivers. Our driver was woken up by the valet driver of the hotel around 1.30AM. The valet driver had told our driver to move our car a bit as another vehicle needed to be accommodated. Our driver moved our car a bit and went back to sleep. The damage was noticed by us in the morning. By this time, the vehicle which was brought in by the valet driver had already gone. The valet driver was also not present at the time of our check out. Our understanding is that our car was damaged by the vehicle which

As the name suggests quality is ensured and delivered. Rooms spacious, interior well designed, restaurant great, central ac, staff plenty and well behaved, food good ( bit hot) and cheap quite cheap considering four star facility. It's on the main road few mandirs conveniently located. All good and so five star

Good customer service and support very understanding full support nice place accessible. All is good