Grand Hyatt Kunming

The hotel is new, the location is strategically inside the city and it is very convenient to explore the surroundings. What really stood out to me, though, was the exceptional service from the concierge staff “Bianca” and “Nancy”. They were not only friendly and helpful but also proactive in ensuring everything was perfect. I especially appreciated how they consistently followed up to make sure our needs were met. Highly recommended for both leisure and business travelers.

Grand Hyatt is strategically located in Kunming city, it has an underground access to metro and a walk link to shopping mall. The room is spacious and toilet is well designed. In-house movies and tv channels are plenty to choose. The hotel’s facilities such as indoor pool, gym and steam room are clean and usable. Price is a bit high, as our room does not cover breakfast. Suggestion:- - provide some Chinese tea bag - if room was booked with kids, pre-prepared extra towel and toiletries will leave a personalised impression to hotel guests - liaison with shopping mall not to close the gateway to hotel access link too early when the mall is closing at the end of day, otherwise hotel shoppers have to walk around big round the building to return.

My definition of luxury, this brand new hotel strikes the perfect balance of elegance and simplicity as art deco style. Bath Rooms are tastefully decorated with all the high quality amenities. You'd come to expect from a 5+ star hotel including automatic black out curtains and one touch lighting control. The restaurant/breakfast area was outstanding. The breakfast was one of the best I experienced with a selection not found in any other 5 star hotel. Staff was super friendly and helpful. From the moment we booked the room we were greeted with the most friendly staff. Emily and Wan (in the Front desk/Concierge ) gave us a smooth check in, and provided us with a great dining guide that we wanted to explore. They are exceptional! I would highly recommend and will definitely go back for these stellar services and amenities.