Pengguna Tetamu
1 Januari 2024
RUN AWAY. Me and my wife had the worst time ever in this hotel. After having amazing time in Zanzibar and Kilimanjaro, we saw few amazing photos and reviews about Aya beach and decided to book 4 days there. BIG MISTAKE. In our first day, we were fully charged in checkin and went to a room that was almsoy ready. We put our luggage and employee said that would come back after few minutes to arrange the bed, if we did not mind we could change and go to enjoy the hotel area. Then we went to the swimming pool area ( did not enter as the water was greasy, but the weather was good and we enjoy the sun and view. When we return after 3 hours, my wife’s earings was gone. We went to reception and we spoke to manager Louis, who said that was not possible and my wife must let fall somewhere else. Unbelievable, we requested to speak with cleaner and he said they could offer a drink for our trouble. Of course we decided to check out and requested our refund, we he said that was only possible to be done on Monday, as we were on Sunday and already passed a week and no refund until now. They stole my wife earing and our 4 days money for the room. Such a shame and we really want to report this for people be far away from this kind of people.
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