Urban Hotel Kyoto Gojo Premium

When I came hotel, no body at there. After call to receptionist come they didn't say hello or something like that, maybe we are the foreigners. Very very bad service, I never come back this hotel again

スタッフの方々が感じ良くご親切、お部屋は清潔で陽光が入り窓の開閉も出来るのが今の時期ありがたかったです。ベッドも良質で快適でした。レンタサイクルの案内も丁寧にして頂き助かりました。大浴場も清潔で使い勝手よかったです。朝ご飯もビュッフェ形式で提供のホテルは今の時期、希少だと思います。

The location is fine that approx 15min travel time to Kyoto station. The a**osphere is quiet and comfortable. Highly recommanded

great public bath room! The location is not bad, but it still take 10-15 mins to station.

The hotel was clean. Helpful at the front desk. Rooms are nice.

Overall the staff were polite but not hospitable except for one male front desk attendant who was really helpful with booking restaurant for us and spoke good English. I know it’s a norm that Japanese expect tourists to understand basic Japanese but this is hardly possible for most tourists. We were told no room service but they would change our towels and clear the bins. That did not happen. Every day a bag of new towels was placed outside our bedroom. We were told if we prefer, they could provide room service but that did not happen even though I specially requested for room cleaning service. We bought fresh fruits for my father who was sick and staying in a room on his own. The staff refused to lend us a fruit knife and told us the hotel kitchen would not slice fruits for us. That was their way of saying either buy your own knife or throw the fruits away. The rooms were extremely small. Not possible to open two luggages at the same time. We had to upgrade to bigger rooms but they were still small. The hotel cafe was constantly full-house for dinner even though we could see there were empty tables. It didn’t make sense to us. We had lunch there once and didn’t like the food. The variety of food was limited. Not a recommended stay if you have elderly people with you. Quite a walk from the metro.

I enjoyed travel with this hotel!

位置和地鐵站有點距離，但附近有公交站。最近的公交站一兩百米，遠的步行10分鐘。 京都旅遊去核心景點都挺方便，20-30分鐘能到

직윈분들 매우 친절시고 청결상태가 매우 훌륭합니다. 투숙 기간 횟수에 관계없이 9층 대욕장에서 피로를 풀고 여행할 수 있는 곳입니다.