Hotel berhampiran Galería Cristal, La Paz

I stayed as part of a group tour. The location seems to be near some of the tourist attractions- souvenir shops, witches market, etc. However, you may get stuck in a room like mine with no windows. There actually is one window in my bathroom which opens to a stairwell. Earlier in the day I couldn’t tell if someone was taking a shower nearby or if it was raining. I have a king size bed. There is a radiator in the room- no wall thermostat. None of the English channels on the TV work. There is one elevator in the hotel. The towels smell like chemicals. The WiFi works well in the room. There is tea available in the front lobby. There are decent reading lights in the room. There is a secure safe in the room. Front desk staff speak English. There are shelves to store clothes but no place to hang anything. Conditioner and lotion are not provided. The hair dryer is underpowered for any type of styling. You can definitely hear the traffic noise and people talking in the lobby from my room. I would not stay here again.

On the first night I was in a 4 bed dorm and I was woken up at 4 am by the receptionist and a security guard. They got me out of bed and made me show my room key and guest card, as apparently in their system the room should be empty. Well, I was in the right room and I was taken out of bed without any need, apparently the receptionist registered me on room 307 and gave me the keys of 407. It was very unpleasant and I had a terrible sleep after that. I wonder why they couldn't wait until later to settle the matter. So I went to the reception to negotiate some kind of compensation for the unpleasant situation they had put me through, I suggested a complimentary breakfast (it costs about U$4.50). But they basically replied that they didn't care about the situation and that I could complain wherever I wanted. Selina is not a cheap hostel, so you're expected to at least be treated well, which was not the case. Before this happened, I would easily give it five stars, as it is comfortable, safe, clean. But the way they treated me wasn't fair, they treated me like I was doing something wrong, when in fact it was their mistake. Second night the private room smelled cigarette, I also let reception know but nothing was made. There were some dishes from a previous guest at the door and they stayed there until my check out. Both nights were very noisy. During check out I had to request the refund of the 35bs key deposit they charged me when checking in, but they said it wasn't registered on the system (again another ”system” mistake), so I had to insist I paid, very uncomfortable situation once more. It seems Selina La Paz needs to improve its management. The whole situation will definitely make me think twice about staying at another Selina.

This is an excellent hotel, just outside the main centre of La Paz. The rooms are of an excellent quality, with a good sized main room and bathroom. The hotel accommodated my early arrival into La Paz and allowed me to check into my room at 8am for a reasonable price. The breakfast were varied in content but always of a very good standard, with a spectacular view of La Paz from the main restaurant on the 8th floor. The laundry service the hotel offers was also useful after 2 weeks of travelling! The only thing that would have been useful is tea/coffee facilities and maybe a fridge in the room, but such services are provided by main reception. I would definitely stay at this hotel again the next time I am in La Paz.

What a beautiful hotel! It is brand new and feels like it. Our room is big, comfortable, clean and stylish. We loved hanging at the pool and hot tub. The staff is extremely helpful and attentive. They contacted us via email to set up a taxi pick up from the airport. The staff also gifted us a cake to celebrate our honeymoon. Highly recommend!

Serviço terrível. Fizemos a reserva para um grupo de 24 pessoas, e eles cancelaram nossos quartos porque meu cartão não funciona, segundo eles. Entrei em contato com eles para confirmar minha reserva e efetuar o pagamento no hotel na chegada. Primeiro me dizem que não há espaço na suíte porque eu já tinha a reserva, e ainda por cima cancelam minha reserva sem motivo. Que péssimo serviço e atenção, eles não deveriam colocar à venda quartos que não os tenham. NÃO RECOMENDO, PÉSSIMA ATENÇÃO E PÉSSIMO ESTABELECIMENTO

This is overall a great hotel in a quiet neighborhood of La Paz, Bolivia, known as zona azul. Blue zone a great place to enjoy our visit. The Atix offers a great gourmet restaurant with an experimental food wit wine pairing and a wonderful roof top for snacks and drinks by the pool. We enjoyed at in two evening of a quiet and excellent service. The really low quality item was the not friendly architecture design of the bathroom: only half of the shower is closed causing too much water on the slippery floor; and the support for soap and shampoo extremely too small,

This is certainly one of our best stays ever. Everything from the time of booking months in advance till check out was beyond excellent. Their customer service is a shining example of what it should be in hospitality industry. They were very prompt with email communication regarding airport transfers and booking details, and provided excellent dining suggestions. For people like us who are not fluent in Spanish, almost whole staff speaks English, so that was helpful. Everyone is polite, eager to help and give personal attention to each guest. Airport taxi which they booked waited for over 2 hours for us to come out of immigration, which was such a relief at 3 AM in the morning. Room was very comfortable for both short and long term stays, and each small detail was taken care of. Our room must have had one of the best views in La Paz. And we cannot thank them enough for the extremely kind gesture of surprising my husband with a birthday cake in the morning, with the wishes written in our native language. Chef must really be an artist to do that. Highly recommend this gem of a place.

Habíamos reservado una habitación familiar que nos pareció muy incomoda por lo que cambiamos a una suite pagando la diferencia, el día 24 dic cuando mi hija se duchaba se rompe el vidrio de la ducha ocasionando varios cortes en su cuerpo el recepcionista nos ayudó muy diligentemente y de forma oportuna. Fue un gran susto y asumimos que estás cosas ,” pueden pasar” , pero los siguientes días el personal se encargo de arruinar las vacaciones, el hotel te da una hora para el desayuno pero después de media hora siguen sin estar las cosas listas. Te sirven ” pan viejo ” si haberlo cambiado tres días, te dicen ” no hay fruta ” . Pedí una plancha para una camisa, te dicen que hay solo el servicio de planchado en el hotel, tuvieron que planchar dos veces pues era impresentable su trabajo. Preguntas a la recepcionista lugares para conocer en la Paz o cercanos te dice solamente ” el valle de la luna ” no te da ninguna otra información, me pareció muy poco profesional y mediocre estando en un medio de turismo que son los llamados a promocionar su país. Regresamos al hotel porque teniamos otros días reservados y no respetaron el cambio de suite a cuenta que habíamos hecho ” mal uso” de la ducha y no les devolvimos como ellos nos entregaron... Me parecía increíble escuchar lo que nos decía ....que uso puede dar una niña de 11 años......desastroso. otra persona me dijo que desde Enero he sido la única persona en quejarme, minutos después llegaron otras personas locales que habían hecho reservas por cuatro ocasiones y seguía el hotel sin respetar lo ofrecido, haciendo un cruce de palabras,fueron quienes me recomendaron ir al ministerio de Turismo para levantar una queja formal !