Pengguna Tetamu
19 Januari 2025
My first time staying here was in May 2015. It was a situation where my travel agent asked which hotel, and I pretty much drew a moderate out of a hat. But, for that trip with my mom, we loved it. Known as Disney's smallest resort, I think what they have in being small they make up for in substance. We spent 8 days here in 2015, building 7, and loved it. Since then, any time we have been in Orlando, we have gone here for some beignets and to use the boat to Disney Springs. Don't sleep on the boat. Even if you are afraid of boats or water (like my mom) take a chance. My mom loves it and it has helped with her fears. Our next stay was this past December, 2024. When I was booking our 10 day Disney vacation, I asked my mom where she wanted to stay, offering all of the moderates as a choice. Right away, it was French Quarter. I could not sway her decision, no matter what I did. We booked and, upon checkin with Tyler Grace (shout out-I also did the cast compliment for them), we were able to move our room to building 3, ground floor, and an accessible room. You see, between booking this trip in September 2023 and going in December 2024, we found out that my mom needed a knee replacement (literally 3 weeks before our trip). She was using a walker for this trip. I did try to change our room on our reservation but was not successful. Upon checkin, I asked Tyler-Grace if there was anything we could do. A building close to the main area, a ground floor, anything. A couple of quick calls and we got that building 3 accessible room which, I have to say, made my mother's trip. Not climbing into a tub for a shower. Guard rails in the bathroom for her. A little extra room for the walker. Amazing. Our room was perfect but, I also have to comment on the service throughout. Guest Services was amazing. We needed to get a few packages, and I always had the same cast member there. I did not get a name but, she was amazing. I tried to tip, she wouldn't take it. She deserved it though. The cast members in the gift shop were so helpful and accommodating. We had one issue where we bought distilled water while waiting for our room to be ready and asked if we could leave it behind the desk. That was fine but, when we came back, we were asked to pay for it again. It was a lot of conversations but, we worked it out in the end. I wish our name had been on it. The service in the quick service again was excellent. I was always reminded how to make the most of my dining plan and was given tips on which food to order for the best experience. My only complaint here is I guess I was supposed to receive a bounce back offer in my room, it was not there. I only found out about this after our trip (I called Disney and they said it was too bad, even though it was only 2 days after our trip-not impressed). Also, I was supposed to get luggage tags, which did not happen. There were a few others things I was supposed to get in my room or checkin (n
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