MacandJack
12 Ogos 2023
- Keyless entry, you are emailed a link to the electronic key. We went to breakfast and our ‘key’ checked us out with our luggage still in the room. -There is no manager or owner on site. Tried several phone numbers on line and finally got a manager who was so defensive and rude. I tried to explain our issues and he said technology sometimes fails. He also did not care much about the bathroom issues below. Maybe he was having a bad day (as I was not being able to get into my room). He said that I ‘clearly wanted something and what did I want’. Being business owners ourselves, we try to inform another business Owner of shortfalls, but the attitude is what caused me to write this review. It wasn’t about refunding me 50%, it was making them aware. While trying to explain my frustrations the owner would just over talk me. -They certainly did not appreciate my business. -So be prepared there is no one on site to help you except whenever housekeeping shows up. -We had to walk around to find housekeeping who let us into our room without even verifying it was actually our room. Now onto the room. -Poor maintenance in the room. Toilet seat was so loose it was sliding off the toilet. -Bolts were so loose we could hand tighten them which helped tighten the seat a little. If housekeeping was appropriately cleaning there is no way they could have missed this. -Toilet was leaking a lot of water out of the bottom. Had to use our towels to mop it up as well as the bath mat. -while they did have a Kuerig in the room, the K cups were decaf. -FYI, could hear the guests on both sides of our room. -The pool looked nice, it was right on the lake, looks like they had kayaks and canoes.
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