I love the Westin in general. As a frequent traveller, and titanium elite member of Marriott, I've been to a lot of places in the Marriott envelope. What I do like about this place is that it's in a beautiful setting in the mountains west of Victoria. It has a modern feel. The two golf courses are incredible. They're absolutely top 100 golf courses in Canada (having played many of them). However, for a resort of this calibre, the service is awful. Let's start off with the heating. One of our two rooms was frigid at night. Yes it was spring, so it was warm during the day and cold at night. Apparently, the HVAC can only do hot or cold but not both. Really? It's absolutely bizarre to me that one of the rooms had a great temperature of 21.5 C and the other room was 17C? So they gave 2 portable heaters, which promptly blew a fuse. And they state they have valet parking, but to have to park it yourself and drop off the key, doesn't really sound like valet parking . They did compensate for 1 day of parking, but when you request valet parking, you don't expect it to be sporadic and based. And for breakfast, they brought the totally wrong order. In all fairness, they fixed it fairly, and eventually, did compensate the meal on checkout. But it was a waste of about 40 minutes, because the service was slow (having said it was a Sunday of a long weekend). The spa was closed for Monday and Tuesday. I have written to the general manager and through the website to complain. They apologized and stated they would improve. However, it just feels like a brush off. Usually, most hotels would attempt to compensate for poor service. This is probably the first place that really doesn't try. For a golf resort and spa, that is highly rated, the service was just not good. I'd strongly suggest not staying here.
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