Ulasan Dusit Thani Mactan Cebu Resort

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for taking the time to share your unforgettable experience with us.We are delighted that you liked your stay at our hotel, as it has always been our ultimate objective to ensure that our valued clients receive the best services that they deserve. Rest assured that we will forward your good words to our management staff.We look forward to your next visit soon! Best Regards, Laurent Betourne (Mr.) General Manager

Jawapan daripada Pihak Penginapan: Dear lovelynsepe,Thank you for taking time to share your feedback following your recent stay with us at Dusit Thani Mactan Cebu. It was truly wonderful to hear that we managed to meet with your expectations and we are extremely pleased to hear that the team looked after you well. I will certainly convey your kind compliments with the entire team.We are looking forward to welcome you back soon.Sincerely yours, Laurent Betourne (Mr.) General Manager

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for choosing to stay with us at Dusit Thani Mactan Cebu and for sharing your feedback.It was overwhelming to read your wonderful feedback and we appreciate your kind compliments. It is truly rewarding when we receive feedback such as yours as this is a true testament that we have achieved our goal. We will certainly share your comments with the entire team.On behalf of the entire team, we thank you for sharing your experience and we look forward to welcoming you back in the near future.Graciously Yours, Laurent Betourne (Mr.) General Manager

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for sharing your experience with us.While we strive to make your stay a comfortable and an enjoyable one, we cannot forego of any unmet expectations. Still we are thankful for bringing these matters to our attention. We are constantly improving our services to meet your needs and satisfaction.We truly apologize for the inconvenience you had experienced with regards to the food options, On another note, I’m thrilled to know your family got to experience all the wonderful things in our little paradise like our rooms and our pools.Graciously Yours, Laurent Betourne (Mr.) General Manager

Jawapan daripada Pihak Penginapan: Dear Buyanbaatar,What a wonderful response to hear from you! First of all, we thank you for taking the time to share your positive review. Your kind words are enough to motivate us more to provide our valuable guests and clients with the excellent quality of services that they deserve.Secondly, we would also like to express our gratitude for choosing our hotel as your main provider of leisure and relaxation. We are more than glad that we were able to satisfy you and made your stay an unforgettable one. We assure you that these will be shared with the management staff so that they will also be aware of your compliments.We look forward to your next visit and we hope to see you again soon.Best Regards,Laurent Betourne (Mr.) General Manager

Jawapan daripada Pihak Penginapan: Daer Guest,Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your great comments about our hotel and we agree as well that some aspects of the hotel needs improvement. We are now looking into how we can further improve our hotel facilities and we hope to see you again on your next visit here at Dusit Thani Mactan Cebu Resort!Sincerely yours,Laurent Betourne (Mr.) General Manager

Jawapan daripada Pihak Penginapan: Dear Valued Guest,We are very sorry to read that your experience did not meet your expectations. Please accept our most sincere apologies.At Sofitel, we strive to provide a superior service experience for every guest; therefore your feedback is very important for us and we will address the inconsistencies of our team members.Please rest assured that I will share your comments will be addressed, and the appropriate measures will be taken to prevent future occurrence.Thank you and looking forward to welcoming you back soon.Sincerely yours, Laurent Betourne (Mr.) General Manager

Jawapan daripada Pihak Penginapan: Dear Valued Guest,,Thank you for taking the time to tell us about your experience at the Dusit Thani Mactan Cebu. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Dusit, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely yours,Laurent Betourne (Mr.) General Manager

Jawapan daripada Pihak Penginapan: Dear Tarryn SaThank you for choosing Dusit Thani Mactan Cebu and for sharing your impressions.As service is one of the key values of our company and we strongly believe that customer comes first, we are truly disappointed to hear that you were not completely satisfied with your recent experience with us.We have of course passed your comments to the relevant department for further consideration, and we sincerely hope that despite the mentioned inconveniences you would still give us another opportunity to host you soon and convince you of our Dusit Thani service and quality.On the other hand we thank you for pointing out our amenities such as the rooms and our infinity pool.Sincerely, Laurent Betourne (Mr.) General Manager

Jawapan daripada Pihak Penginapan: Dear JAG,Thank you very much for your positive response. It is with pleasure to read that you enjoyed the facilities and amazing services provided by our team. Your positive feedback will definitely be shared with them as well with the entire team.We look forward having another opportunity to welcome you back in the future.Graciously yours,Laurent Betourne (Mr.) General Manager

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for sharing you concerns.Please accept our most sincere apologies regarding your experience with us. I will share your comments with all our team and we will make sure to improve ourselves on the issues you mentioned.Please allow me once again to express my apologies, we hope you will give us the chance to make it up to you in the near future.Graciously yours, Laurent Betourne (Mr.) General Manager

Jawapan daripada Pihak Penginapan: Dear Vanessa Claire,Thank you for sharing your experience with us.While we strive to make your stay a comfortable and an enjoyable one, we cannot forego of any unmet expectations. Still we are thankful for bringing these matters to our attention. We are constantly improving our services to meet your needs and satisfaction.We look forward having another opportunity to welcome you back in the future. Graciously yours, Laurent Betourne (Mr.) General Manager

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for taking the time to tell us about your experience.We are extremely sorry to learn that your experience was not exactly what you would have preferred. We thank you however for the constructive feedback that will certainly help the team in improving the quality of our services as we navigate through these unprecedented times.Please rest assured that we are taking the appropriate measures to address the issues you were kind enough to share with us.We hope that this experience has not marred your overall impression of our dedication of our guest experience and you will still give us the chance to restore your trust in our Hotel.Sincerely yours, Laurent Betourne (Mr.) General Manager