Pengguna Tetamu
8 April 2024
The most disappointing stay we’ve had in a long time. We are a family of four (two teens), who rented Casa Piper via Marriott Bonvoy homes and villas. We arrived on Easter, and spent the day at the “beach club” until the villa was ready. The beach club is actually not on the beach, but there is a view of the beach. It’s about a ten minute walk down a steep dirt path to get to the beach. The club itself had two pools and one hot tub. Each pool had eight lounge chairs. Eight!! And anyone can use the beach club, not just owners or guests. Suffice it to say, it was difficult to find four lounge chairs for our family most days. When we finally got checked into the villa is when we realized that even though the property was advertised as having a pool as a “house amenity”, there WAS NO POOL!! All four of us had tears over this one. This is a huge miss! I immediately contacted the concierge services who told me I misread the property description. I copied and pasted the link that still shows the house as having a pool. They still argued it was my mistake. So I walked to concierge to see them face to face, and one person there agreed with me and finally got the manager to understand this is false advertising. Having said that, Marriott was closed on Easter, and the concierge couldn’t do anything since I booked through Marriott. The whole thing was a total cluster. And it didn’t get any better in the 3 nights we were there. When we checked out, I got a bill for $325 for 2 days of homemade breakfast by the “house mom”. $325!? Are you kidding me???? She purchased items that we never asked for, nor ate, and yet we still had to pay for them. I argued with Daniella, a manager about this, and she said she would look into it for me, and subsequently sent me an email saying all items bought were necessary and were used. I told her they weren’t, but she insisted, so now I will dispute the charges with my credit card company. I could go on and on about other issues, theft, etc., but I think you get the drift. Super disappointing for a “luxury” and costly property. It is a beautiful area. The architecture and scenery is gorgeous, we were very sad the service was so poor. It’s also very isolating, unless you have a car, there is really no where else to go.
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