Pengguna Tetamu
11 Februari 2024
We arrived early and were advised , correctly, that we couldn’t access our rooms until 3pm. We were told we could gain access to our room earlier (1.30pm) for and additional charge of $50 plus tax. We asked if we could use the bathroom and our luggage stored securely. The member of staff obliged and stored out luggage for us and advised us to get breakfast in any one of the near by cafes and come back . We came back at 1.30 ish to be shown to our rooms, 1 room wasn’t quite ready . Our first impression did not match what was advertised on the website , the mattresses are long overdue for replacement as they sag very badly. Next we quite plainly and clearly heard the conversation in the next door room when they were booking their restaurant for that evening, plus every other word was clearly discernible . We spent the next hour searching the internet for hotels to stay for the next two nights. Might I suggest that the owners and employees of The Tides Inn stay the night in their own accommodation to see it from a paying guests perspective . As a positive note the room was extremely clean as we were greeted by an overpowering smell of bleach on entry to our room. We took our baggage back down stairs and advised the receptionist that we weren’t staying due to the paper thin walls and what we could hear in surrounding rooms, the receptionist simply advised that no refund would be forthcoming , rather than apologising . Lesson learned don’t rely on pictures, research, research, research !
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