Hotel Lawley and Overdale dengan Spa

We stayed for 3 nights in a Privilege King Room. The room was a good size. The bed was very comfy; the duvet was slightly too warm. The TV was an impressive size. Wi-fi could be a lot better. The shower had good water pressure. The room came with empty bottles of conditioner and body lotion. We didn't use the swimming pool facilities, but they looked impressive. The bar was reasonably priced; 2 bottles of Rekorderlig for £8, cheaper than our local. Staff could do with a major attitude change. We mentioned to reception that we were missing items from the bathroom (conditioner and body lotion), and the receptionist told us that they would bring some up. They still didn't bring this, so we mentioned it again later on. We were advised that they had spoken with housekeeping, who had advised that they had refilled the bottles, which they hadn't. We ordered housekeeping for the following day, but they came late and were extremely rude. They didn't do much of what was needed. The floor wasn't hoovered, and the tea, coffee, and sugar were just thrown on the tray next to the kettle. The fire alarm went off early in the morning, and we were not advised of the alarm being tested. We were extremely unhappy about this, as it woke us up.

Lovely clean quiet room, all staff ok, housekeeping were very helpful. The location is excellent for visiting Ironbridge and the onsite parking is great. Only problem was there was only 1 coffee/ hot water , machine , which is right next to the toaster,and cereal's , it made that small area very busy and cramped even though the restaurant wasn't full. . But the food was hot and tasty. Second day we went earlier and didn't have to wait as long. We would definitely stay there again .

I booked this hotel in a rush, though it would be a standard car park. When you arrive you have to use the SW1 car park (it’s not clear at all) I drove up to the top floor, couldn’t see a sign for Premier Inn check in, after some investigations found it to be on the 2nd floor (no signage that I could see). I duly exited the car park, in the dark, no signage to tell you which way to go. Lots of undesirables walking around the vacinity as I struggled with my luggage, walking around the town trying to find the hotel, the reception entrance is behind restaurants to your left, I wouldn’t walk directly to your left out of car park past amusement arcade, found it very intimidating with men smoking and shouting outside. Entered hotel, reception is on first floor. Self check in even though there were two receptionist sat there!!! The awful self check in machines never work properly, came up with errors so one of the ladies had to intervene anyway, they were pleasant by the way. Was on the second floor, noisy children running up and down the corridor. Hotel is dated, not the cleanest, bed was comfortable. Couldn’t wait to leave in the morning. Felt very unsafe here. Didn’t have a breakfast as food in Premier Inns is always awful anyway. Would not be returning.