Hotel Dengan Spa di Bolivar, Colombia

This my 8th time here since my bday 2021 and my 3rd birthday so I’m quite familiar w the hotel and staff. I truly enjoy all the amenities, location , ample parking , sauna and steam …on site spa…Yada yada yada. I had a problem last year and mgmt stepped up and went above and beyond to make me feel special. This time they had a convention and wound up giving away my reserved room ( I booked my flight 23 Nov 2023 soooo I’m positive I booked the hotel same day). Naturally they gave me the “corporate “ response but I was calm and insistent that I wanted equal or better to my first and only choice ( I’ve had the same executive suite all 8 stays ). I’d like to send a very special shout out and super big thanks to Valentina who I just met and to my buds Eduardo and Rafael for taking the extra time and patience to find me an even better choice….now I’m spoiled and canNOT go back to the regular exec suite, I’ve said it before and I’ll say it again; treat people w respect and it’ll come back tenfold and it’s people like those three that make the difference, not AI or Sr mgmt…the people on the front line. Thanks for continuing to make one guy feel special

This is a 3.5/4 stars hotel. For the brand I was expecting a higher level of service and better facilities. The window in our bedroom was dirty to a point we could barely see the outside, some areas are in need of TLC, and some furniture needs replacement. The lighting in the room is not convenient ( either its fully bright or total darkness, no in between). The remote somehow didn’t control the tv (only the tv box). they felt the need to wake us up to remind us we needed to checkout by noon ( which I find cheap, rude and unnecessary). I came with higher expectations and was disappointed unfortunately. Favourable points: good bedding + friendly staff.

Great hotel in perfect location with wonderful pool. The corner suite was fabulous, like a one-bedroom apartment. 1.5 baths! All that was missing was a kitchenette to make it a home. Staff were great. Special mention for Jesús the waiter. It would be my first choice for Bocagrande accommodation on a future visit.

Bardzo dobry hotel blisko plaży jak i starego miasta. Pomocna i niezwykle uprzejmą obsługa w recepcji. Wyśmienite śniadania z mnóstwem owoców i bez ograniczeń. Takich śniadań w całej Kolumbii nie mieliśmy przez 2 tygodnie. Basen na dachu czynny również późnym wieczorem. Malutki minusik za brak wody pitnej w pokoju, ale chyba w Kolumbii nie ma takiej tradycji. Gorąco polecam ten hotel jak sieć Holida Inn. Wielokrotnie korzystamy z tej sieci na całym świecie I nigdy nie było problemów.

El hotel es excelente para familias y parejas. Tiene diversidad de juegos para los ninos. Tambien puedes usar las piscinas de torres del mar que es el hotel de al lado y pertenece a los mismos duenos. Tambien hay una infinity pool en el piso 10 de torres del mar, super recomendada. El servicio es espectacular, desde el personal del lobby, meseros, cocineros, jardineros. Fue una experiencia maravillosa. Para la playa, el hotel provee sillas y parasoles pero se debe pagar una tarifa de 50.000 COP por dia por ello(12USD Aprox). Todo muy limpio. Esta en un area tranquila de cartagena si lo que quieres es relajarte y disfrutar de las piscinas, el sol y la playa. El desayuno estilo buffet tambien fue espectacular con amplias opciones de comida Colombiana y extranjera. Sin duda volveria de nuevo.

Hotel Dubai is full of quirks and contradictions but overall an enjoyable experience. First up it doesn't shy away from potraying itself as ”middle eastern” style by way of the decor and attire of many of the support staff. Our checkin took a long time, firstly as they couldn't find our booking and then needed to change the name it was made in so I could avoid local taxes but the staff did their best and 2 hours later we were checked in. Needless to say the doorman Julio was very attentive during this and a great help throughout our entire stay. The room was clean, spacious, filled with light and floor to ceiling windows provided a lovely view of the ocean. Although booked for two people, it had only one chair at a small table but also a nice ”sun bed” by the window. The bathroom has a shelf but no mirror. It most certainly could do with some maintenance, the shower screen door would not stay closed, a make-up mirror was sagging, a few of the power outlet were fitted on an angle and their painter didn't pass ”drawing between the lines” at school. This is fairly consistent with the hotel as it feels like it is overdue for a facelift. Head up to the top level and you'll find a ”walk of fear” - a glass bottom floor some 30 floors up to test your nerve. Take the stairs up one more level and you'll find an open air rooftop with a fantastic panoramic view of Cartegena. We opted for the breakfast included. It's a buffet style set up. The food on offer was nice but nothing particularly special. Tip, get in early because they often get a bit behind in keeping up with the supply of cutlery and coffee cups etc. Overall, if you don't mind the quirks you'll find it good value.

Moises was the best waiter! Very kind and attentive. He has such a warm personality and was patient and gracious with my limited Spanish. Ask for him if you dine at the restaurant. I also had wonderful service at dinner with Whitney. The staff here is terrific!

Attentive and super nice staff! Beautiful on the beach Good food as up to Hyatt standard The best hotel in Cartagena for sure

Great service. Great location. Fantastic breakfast and even better tasting menu at 1621 Restaurant!! Highly recommend. Concierge, Gabriel, was very helpful. He set up a personal walking and driving guided tour with Roco. It was well worth it in order to get a nice tour of the entire city. David, the bellhop, was equally friendly and gave a tour of the hotel with an explanation of its history.

The hotel in nice and the rooms are huge with sea view balcony! This hotel no have private beach so anyone can swim in hotel front beach. When you want to go to front beach and get seats and umbrella you have to pay COL PESO 30.000! In front beach there is a lot of food sellers drink sellers which every 5 min someone gonna come up to bother you that was the only - issue! Rest hotel is great and specially the pools was amazing! Breakfast is good enough! Good for family and group of friends!

This my 8th time here since my bday 2021 and my 3rd birthday so I’m quite familiar w the hotel and staff. I truly enjoy all the amenities, location , ample parking , sauna and steam …on site spa…Yada yada yada. I had a problem last year and mgmt stepped up and went above and beyond to make me feel special. This time they had a convention and wound up giving away my reserved room ( I booked my flight 23 Nov 2023 soooo I’m positive I booked the hotel same day). Naturally they gave me the “corporate “ response but I was calm and insistent that I wanted equal or better to my first and only choice ( I’ve had the same executive suite all 8 stays ). I’d like to send a very special shout out and super big thanks to Valentina who I just met and to my buds Eduardo and Rafael for taking the extra time and patience to find me an even better choice….now I’m spoiled and canNOT go back to the regular exec suite, I’ve said it before and I’ll say it again; treat people w respect and it’ll come back tenfold and it’s people like those three that make the difference, not AI or Sr mgmt…the people on the front line. Thanks for continuing to make one guy feel special

This is a 3.5/4 stars hotel. For the brand I was expecting a higher level of service and better facilities. The window in our bedroom was dirty to a point we could barely see the outside, some areas are in need of TLC, and some furniture needs replacement. The lighting in the room is not convenient ( either its fully bright or total darkness, no in between). The remote somehow didn’t control the tv (only the tv box). they felt the need to wake us up to remind us we needed to checkout by noon ( which I find cheap, rude and unnecessary). I came with higher expectations and was disappointed unfortunately. Favourable points: good bedding + friendly staff.

Great hotel in perfect location with wonderful pool. The corner suite was fabulous, like a one-bedroom apartment. 1.5 baths! All that was missing was a kitchenette to make it a home. Staff were great. Special mention for Jesús the waiter. It would be my first choice for Bocagrande accommodation on a future visit.

Bardzo dobry hotel blisko plaży jak i starego miasta. Pomocna i niezwykle uprzejmą obsługa w recepcji. Wyśmienite śniadania z mnóstwem owoców i bez ograniczeń. Takich śniadań w całej Kolumbii nie mieliśmy przez 2 tygodnie. Basen na dachu czynny również późnym wieczorem. Malutki minusik za brak wody pitnej w pokoju, ale chyba w Kolumbii nie ma takiej tradycji. Gorąco polecam ten hotel jak sieć Holida Inn. Wielokrotnie korzystamy z tej sieci na całym świecie I nigdy nie było problemów.

Moises was the best waiter! Very kind and attentive. He has such a warm personality and was patient and gracious with my limited Spanish. Ask for him if you dine at the restaurant. I also had wonderful service at dinner with Whitney. The staff here is terrific!

El hotel es excelente para familias y parejas. Tiene diversidad de juegos para los ninos. Tambien puedes usar las piscinas de torres del mar que es el hotel de al lado y pertenece a los mismos duenos. Tambien hay una infinity pool en el piso 10 de torres del mar, super recomendada. El servicio es espectacular, desde el personal del lobby, meseros, cocineros, jardineros. Fue una experiencia maravillosa. Para la playa, el hotel provee sillas y parasoles pero se debe pagar una tarifa de 50.000 COP por dia por ello(12USD Aprox). Todo muy limpio. Esta en un area tranquila de cartagena si lo que quieres es relajarte y disfrutar de las piscinas, el sol y la playa. El desayuno estilo buffet tambien fue espectacular con amplias opciones de comida Colombiana y extranjera. Sin duda volveria de nuevo.

Hotel Dubai is full of quirks and contradictions but overall an enjoyable experience. First up it doesn't shy away from potraying itself as ”middle eastern” style by way of the decor and attire of many of the support staff. Our checkin took a long time, firstly as they couldn't find our booking and then needed to change the name it was made in so I could avoid local taxes but the staff did their best and 2 hours later we were checked in. Needless to say the doorman Julio was very attentive during this and a great help throughout our entire stay. The room was clean, spacious, filled with light and floor to ceiling windows provided a lovely view of the ocean. Although booked for two people, it had only one chair at a small table but also a nice ”sun bed” by the window. The bathroom has a shelf but no mirror. It most certainly could do with some maintenance, the shower screen door would not stay closed, a make-up mirror was sagging, a few of the power outlet were fitted on an angle and their painter didn't pass ”drawing between the lines” at school. This is fairly consistent with the hotel as it feels like it is overdue for a facelift. Head up to the top level and you'll find a ”walk of fear” - a glass bottom floor some 30 floors up to test your nerve. Take the stairs up one more level and you'll find an open air rooftop with a fantastic panoramic view of Cartegena. We opted for the breakfast included. It's a buffet style set up. The food on offer was nice but nothing particularly special. Tip, get in early because they often get a bit behind in keeping up with the supply of cutlery and coffee cups etc. Overall, if you don't mind the quirks you'll find it good value.

The hotel in nice and the rooms are huge with sea view balcony! This hotel no have private beach so anyone can swim in hotel front beach. When you want to go to front beach and get seats and umbrella you have to pay COL PESO 30.000! In front beach there is a lot of food sellers drink sellers which every 5 min someone gonna come up to bother you that was the only - issue! Rest hotel is great and specially the pools was amazing! Breakfast is good enough! Good for family and group of friends!

Excellent hotel and staff. Brand new with some amazing art work and decor. The view and ambience is simply beautiful. The only one problem I have which I know is being addressed is the last 1/2 drive to the hotel is literally thru some rough unpaved road which can make you car sick if you suffer from motion sickness. Besides that which I said is being addressed a must visit to relax and be one with nature if you are in Cartagena

Attentive and super nice staff! Beautiful on the beach Good food as up to Hyatt standard The best hotel in Cartagena for sure