Lenkerhof Gourmet Spa Resort - Relais & Châteaux

Everything was great, stuff very welcome and lots of benefits. Hotel itself it’s very nice decorated, great diversity in breakfast menu and also astonishing view. Definitely recommend

We stayed for a couple of nights at this property at the end of July to unwind in the Simmental. We enjoyed the stay as the valley kind of ends in Lenk with views of mountains such as the Windstrubel, went to hike, explored the village, and above all, as the weather was unstable, enjoyed the spacious spa area. In addition, the breakfast buffet was very good and the team was service oriented.

Firstly the positives. Great location, surrounded by mountains, very well appointed spa area, comfortable rooms, a variety of dining options and most importantly a very friendly staff. Good live singer in the evenings (does make for a rather retro 70s feel but fun!) We enjoyed our stay and would likely return and can recommend but also want to provide feedback in the hope it is useful for future improvement So why 4/5 and not 5/5? Due to comparing like for like, a property that is in the 5*L category and charges ＞800 chf a night (see reviews of The Park, The Chedi etc), details matter. The first night we went to the pre-booked restaurant (Spettacolo) and initially told we were booked elsewhere (Oh Vie) until I showed them the email confirmation - a table was found but our dietary restrictions were not conveyed. On the final night (4) we returned to Spettacolo - reservation was made for 7.45, we arrived promptly at 7.40. We ordered water (still) and two glasses of champagne- water arrived as sparkling 20mins later (we didn’t change), champagne 10 mins after that and still no menus. After asking for menus they arrived with the wine list - we waited and had to ask a passing staff member to take our order approx 8.20 (the table next to us had already been served wine, even though we arrived just slightly ahead of them) - order placed we waited for the wine, which required a further reminder. Then at 9.20 we received our main courses, no starters ever received - the waiter did apologize but by this time we preferred to move to the bar for French fries and cheese; we settled the bill and even though we mentioned that we would go to the bar, no help was offered to transfer our bottle of wine and we took it and the glasses with us by ourselves. These details matter and the hotel seems to lack that serious attention to detail, also in house keeping twice items were not replaced and once they forgot to leave floor mats. Finally, at a hotel of this calibre, one expects high quality cocktails, twice dry vodka martinis were anything but dry - hence the 4/5