Hotel berhampiran MicroFluo, Liege

The hotel has a good location for people that want to travel to visit the city. We have arrived there on the 29th of September, at around 19:30. If you stay more than 1 night, is certainly not worth it. There is no air conditioning in the room and you cannot even open the window. I am always sleeping with the window open, so I felt suffocated by the hot temperature in the room. I have arrived there, and the receptionist was talking on her personal phone, with the headphones in the ears. When we wanted to do the check in, she seemed annoyed. She gave us the key from the room and than I have asked her some information about the parking. Her answer was not helpful at all. However, that was not the problem, but the manner she said it. I was talking in French, than she starts in English. She made us feel like we are so stupid, like how is it possible to not understand how the parking system works? Later, I go again there to buy some water, I say “good evening”, she said nothing. I want to pay, and while talking on the phone she is like “hah, 5€”. The other staff was helpful and nice, but the first lady we met, she really disappointed us and changed completely our opinion about the hospitality in this hotel. If she hates her job that much, why not looking for another one? Furthermore, when going to the breakfast, most of the food was gone. There were no more pistolets and we asked the breakfast lady if she still had. Unfortunately she said that they are finished, but she can send someone to buy more, without any problem. We refused, because we now it is not her fault and we didn t want to give them more work than they have. *** the breakfast lady was the nicest (she was dressed in blue and had glasses) - she really deseves 5 stars The blond receptionist guy - always smiling and ready to help :)

Awesome service with great room service food options. Clean room!

We recently visited the hotel on a quick trip to Belgium. We chose Liege cause it sounded like a great city and believe us, it really was! It’s vibrant and full of life so we’ll definitely be back. From check-in to check-out, our stay was incredible, to say the least. Upon arriving at the hotel, the staff were as friendly and inviting as they could be. They made us feel safe and comfortable, especially regarding COVID protocols - there are plenty of covid safe procedures implemented. When it comes to the rooms, ours was incredible! The bed was super comfortable, there is a desk which was great for us since we work from our laptops and they’re spacious with ample storage spaces, not to mention that we were blown away by the design of the rooms and the hotel in general! Another score of 10/10 for the breakfast Top-notch from start to finish. Can't wait to be back!

Petit séjour 1 nuit en couple. Concernant l'accueil, ça était, le personnel était très agréable et expliquer assez bien les choses. Attention à votre arriver, leur parking souterrain est payant ( 20€ ) et ce n'est pas préciser dans le descriptif. Concernant les chambres, je n'ai pas aimer, certes elles sont moderne et très propre, mais pour dormir c'était horrible. Le bruit de la ventilation est très forte, beaucoup de lumière venant de l'extérieur pénètre dans la chambre, malgré les rideaux. Le matelas, pour ma part, était horrible, trop mou, mais ma copine, elle, a apprecier. Pour la salle de bain, il n'y a pas d'eau très froide, le + froid est tiède. Notre douche était mal isoler, de l'eau sortais de la porte. Il y avais 3 boissons ”” Offert ”” dans le frigo, ça, c'était vraiment très bien. Pour les ascenseurs, c'est assez spécial, il y en a 3, mais 1 seul qui vas au SPA. Ils sont très flippant, très petit, font énormément de bruit, il ne faut pas être claustrophobe, surtout qu'une fois, on est rester bloquer temporairement dedans car le bouton pour la réception ne fonctionnais pas. Concernant le SPA, il est super, il y a un sauna classique, un sauna Finlandais, un sauna à onde, un hammam, une piscine ( assez petite malheureusement ) et un jacuzzi magnifique, si vous avez la chance d'y entrer, car il a toujours des personnes dedans.. Le petit déjeuner était impeccable, énormément de choix, rien à redire. En conclusion, c'est un bel hôtel certes, mais qui ne mérite pas le prix payer ( 170€ la nuit, et encore c'était avec remise.. ) et qui équivaux plutôt à un 4 étoiles qu'un 5, en me basant sur des précédentes expériences. Pour l'extérieur, Liège, on a pas trop apprécier, première et dernière fois. Énormément d'endroit pauvre, abandonner, en travaux, très sales.. On est content de rentrer, c'est triste à dire.

For the price I paid for my room, I expected a LOT more. I travel a lot and very often around Europe and the USA and this hotel is one of the worst value for money hotels I have had the misfortune to experience - you are charging PREMIUM prices for dark, miserable rooms where I even had to cliimb upstairs to go to bed. The bed was on a mezzanine where I had to stoop to avoid banging my head on the ceiling as I am a tall man and the polished wooden stairs made me feel very anxious that I would slip going down them especially in the middle of the night. The coffee cups were damaged (chipped) and you have the AUDACITY to offer cheap recycled toilet paper in a a dispenser that I have only seen in the cheapest BUDGET hotels!!! Not even a roll of toilet paper!! Cheap single sheets from a plastic holder!!! And you charge €184 per night for THIS?? It is ABSOLUTELY SHAMEFUL. I am not happy AT ALL with paying such a high price for an overnight stay . You should be charging HALF the room rate. Unfortunately I had no time to ask for a better room or a refund as I had an evening engagement in Verviers but I will not be staying in your hotel again. Whilst the woman on the checkout desk was apologetic and offered me contact details for your customer care team for a future stay in one of your hotels in the region, this is not going to happen as it will be at least a year before I return to Verviers/Spa and I would have preferred a partial refund instead. I most certainly will not recommend your hotel based on this experience. A refund of at least 1/3 of the price of my stay would be helpful but I suspect that is not going to happen.