Terokai Ulasan Tetamu Hotel di Lille

Best Western Premier Why Hotel
4.4/591 Ulasan
Lille City Center
We had 2 separate stays within 10 days. We had a nice first stay. Unfortunately, the second stay was very disappointing. During the second stay, we had reserved 2 rooms. When we arrived, we were not able to unlock the doors with the keys provided. We were given a new key for one room but the other lock was broken. No other room was offered; just an assurance that the lock would be repaired. The second room was dirty - the bed was made but the floor was covered in food particles and a sticky red substance, along with bits of trash around the room. We had to put all our bags into one room while waiting for a new, clean room. The lock was never fixed for the first room. Our family members in the other room had to have an employee from the front desk go up to the 4th floor with them every time they wanted to enter their room - for their entire 3-night stay. The air conditioning was not operational and it was uncomfortably warm every night. We left the one working window open, causing us to be awakened all night by the partiers below. We were told we would receive free parking for our rental car for one night as compensation for our poor experiences. This did not make us feel compensated for all the inconveniences we experienced during our stay.

Soalan yang Kerap Ditanya

  • Bagaimanakah cara untuk menempah hotel di Trip.com?

    Untuk menempah hotel di Trip.com, masukkan sahaja destinasi, tarikh perjalanan dan bilangan tetamu pada halaman. Kemudian, cari hotel yang tersedia dan pilih hotel yang ingin ditempah. Ikuti gesaan untuk memasukkan maklumat pembayaran dan melengkapkan tempahan.

  • Bagaimanakah cara untuk mendapatkan tawaran hotel di Trip.com?

    Terdapat beberapa cara untuk mendapatkan hotel dengan harga berpatutan di Trip.com. Anda boleh kecilkan hasil carian dengan menapis hotel mengikut julat harga pilihan anda, atau anda boleh isih hasil carian mengikut harga untuk melihat pilihan yang paling murah dahulu.

  • Di manakah boleh saya temukan tawaran hotel di Trip.com?

    Trip.com menawarkan pelbagai pilihan tawaran dan promosi hotel yang tersedia sepanjang tahun. Anda boleh cari tawaran istimewa ini dengan mudah di halaman tawaran kami. Selain itu, jika anda ahli program kesetiaan kami, anda boleh log masuk ke akaun anda dan terokai kadar diskaun eksklusif di halaman senarai hotel.

  • Bagaimanakah cara mendapat harga yang lebih murah untuk hotel?

    Kadangkala lebih murah untuk menempah hotel pada pertengahan minggu, tetapi itu bergantung pada musim.

  • Berapa banyakkah hotel yang tersenarai di Trip.com?

    Terdapat lebih 5,000,000 hotel di lebih 230 negara atau rantau di Trip.com. Belum buat keputusan hotel mana untuk ditempah? Layari laman kami untuk mendapatkan ilham!

  • Bolehkah saya membatalkan atau mengubah tempahan hotel saya di Trip.com?

    Itu bergantung pada polisi hotel dan tarikh pembatalan. Sila semak bahagian polisi halaman hotel yang berkaitan. Untuk membatalkan atau mengubah tempahan anda, log masuk ke akaun Trip.com anda, pergi ke "Tempahan Saya", dan ikuti arahan.

  • Bagaimanakah cara untuk menghubungi perkhidmatan pelanggan Trip.com?

    Anda boleh menghubungi perkhidmatan pelanggan 24/7 Trip.com dengan mengunjungi Pusat Bantuan di Trip.com dan menghantar permintaan. Anda juga boleh menghubungi mereka melalui telefon atau khidmat sembang, bergantung pada lokasi anda.