Country Inn & Suites by Radisson, BWI Airport (Baltimore), MD

Saya tiba di BWI kira-kira jam 11:40 malam dan bergegas menghubungi perkhidmatan ulang-alik dari hotel kerana mereka memberitahu saya lebih awal bahawa jika saya tidak menelefon pada tengah malam, saya akan bersendirian untuk menumpang ke hotel. Saya tertekan kerana ia adalah kali pertama saya mengembara seorang diri. Saya menghubungi mereka pada pukul 11:50 malam weh!! tetapi banyak masa sebelum 12:00 pagi. Jadi saya fikir, mula-mula mereka menahan saya... kemudian menutup telefon, panggilan seterusnya... Tiada jawapan dan meletakkan talian. Sekarang saya sedang spazzing. Akhirnya ulang-alik akan berada di sana dalam ...15-20 mins huhhhhh?? jadi di sana saya berdiri sendirian pada tengah malam sendirian (wanita berusia 55 tahun) setengah jam berlalu... saya telefon hotel sekali lagi dan tidak mudah untuk seseorang menjawab. Oh pengangkutan ulang-alik penuh saya diberitahu supaya mereka perlu menghantar satu lagi, BENAR-BENAR jadi lagi 15 minit pergi tanpa ulang-alik, setengah jam kemudian, saya melihat ulang-alik, ini dia datang....dan terbang tepat di sebelah saya sambil saya menjerit STOP!! sekitar dia pergi, 10 minit kemudian dia akhirnya tiba di sini pada 1:15 pagi dan kemudian mengatakan dia telah ke sana. mereka memberitahunya PINTU 15 saya berkata saya berada di LOKASI 15. Mad sebelum sampai hotel, sekali sana..sejuk penuh soda untuk dibeli dan bukan satu DIET soda..aku nak tidur. Tiada selimut? hanya cadar Saya kesejukan jadi saya pergi ke meja depan untuk meminta selimut, Maaf mereka terkunci, ini beberapa cadar lagi. Dalam semua keadilan mereka kelihatan sangat pendek kakitangan. dan bilik itu bersih tetapi tidak berbaloi dengan harga

I do not know where to begin. It was the worst experience I ever had as a customer who is just looking to check into a hotel that I have booked. First, I arrived at the hotel around 7 PM EST. There I went to the front desk where I was supposed to check in without any problem. Instead, lady in the front desk told me that my reservation was cancelled due to my card being declined. But also that they do not have any more rooms left? Are you kidding? Let me tell you this. I have never received any notification from Trip app nor got any email about issue with card. And when I checked my bank account it literally shows that purchase was not pending but completed. I work at a credit card agency so I should know this better. When I showed the lady in the front that my card was charged with no issue and never refunded or declined she decides to call someone and comes back saying she DOES have a room? Like how does this make sense? So they magically make rooms be available? I have a gut feeling that she was being ****** against us (Asian) thinking that as travellers we can't speak English well and does not know alot of how things are like in US. Hey guess what? I've been living in the US for more than 17 years haha. That was the worst experience of my life hope no one else gets treated this way.

Amazing experience, very clean and perfect hotel for anyone. The front desk people were amazing and very helpful!

I had two issues, both minor, but aggravating. First, I called to ask about “park and fly” and the desk person was very helpful in explaining it, but failed to mention that you need to book it online to secure a spot. Since I did not know that, I found out that they were full and the service was not available. HOWEVER, they told me a bout a very convenient “park and fly” operation across the street, so kudos to the staff for that. The second issue was the TV - the remote did not work at all. I could not find the switch to turn the TV on, but the deck clerk came to the room to verify that the TV was not functioning so I could get a discount, and happened to find a power button on the back. That got the TV working, but the remote never did. I did not press that problem. So, high marks to the staff.

Rooms felt cold and no welcoming. The bathroom wasnt clean, alot of hair Looks like the hotel has gone downhill, maybe its under new management. The plus side is the staff is very friendly !

Very limited breakfast options, like they were out of everything. Keys to room kept needing to be reprogrammed. Lights in room flickered.

We chose the property by its location, shuttle service to BWI, and positive experiences at other Radisson properties. Radisson properties have nice furnishings and finishes that are welcoming and clean. The service from the Front Desk was superlative! When faced with a late-arriving shuttle driver and 6 traveling patrons who had early flights to catch, the manager was courteous, friendly, and reassuring. She made a point of contacting the driver when it seemed he should truly have already arrived. She never shared the issue-- to uphold the driver's credibility, but all was quickly resolved, and all arrived at the airport in good time. We tipped the driver ($40 total) so that he could truly know his service was appreciated, needed, and valued even when early calls affect his lifestyle, cost him gas, etc., to be there!

It was a very nice, clean, and aesthetic hotel with great rooms and comfortable beds. All of the staff was friendly and helpful, especially Lori and Kimberlee (not sure if I spelled their names correctly). The hot breakfast was very good, and it was fun to meet lively and friendly people at breakfast.

Great costumer service. Rooms could be more upgraded but still comfortable. Great shuttle service to and from airport. Great breakfast options as well.