Hotel berhampiran Painel de Azulejos (José de Guimarães), Lisbon

The fixtures and fittings were quite dated for a global brand hotel. Location was kinda far from the city centre so you need to Uber/cab down. Walking would not be possible. 10 mins walk to the nearest metro. Staff were all friendly so that was a plus point. The team at the concierge was super duper friendly so we were happy :) thanks for a good stay!

I appreciated how this hotel was able to accommodate me on short notice after the original hotel I had booked with canceled my reservation. The rate was reasonable and it was located where I needed to be. The Grand Lisboa Hotel is part of a chain of VIP hotels in Lisbon. It was quite clean but slightly run down. The room was basic and since I just needed to sleep and shower, it was fine. All the money has been put into the bathroom with modern fixtures. The bathtub is high and slippery. There was no mat to prevent falling and stepping out of the tub felt a bit precarious. The rest of the room was spare. The bed was quite firm. A table and chair in the room had some sort of dried spill on them. Bottled water was complimentary. I did not make use of the bar or restaurant facilities whilst there. To change money, on goes to a sister hotel, the VIP Zurich-walking distance-and receives a poor exchange rate. Live and learn. The service, overall, is helpful. I was given suggestions, directions, maps, etc. All the things one expects from those in the hospitality business happened. No complaints, there.

I am deeply dissatisfied with the online booking service offered by Zenhotels. I made a reservation for what I thought would be a private room with 2 pets allowed and made a payment of 97 euros, which according to the booking confirmation received, was the total amount for the reservation. I was supposed to only pay 6 euros for the tourist tax and 10 euros per pet for the entire stay. Upon arrival at the hotel (WOT Lisbon Nomad), I was informed that the reservation I had made did not correspond to a private room and that in order to get one, I would have to pay an additional 234.51 euros on top of the already paid 97 euros (this would be for the upgrade to a private room + 10 euros per day per pet). Obviously, this news at the time of check-in and with such a price difference (more than three times the original value) makes it almost impossible for the customer to seek an alternative. Furthermore, I tried to explain to the hotel that the website was not very clear about private or shared rooms, as the room description did not indicate that it was shared. Additionally, it did not mention that the payment for the pets was per day rather than for the entire stay. The person responded that if the website did not have complete information, it was not the hotel's problem. I countered that if they were selling their services through third parties, they are just as responsible as the website promoting them to ensure that the information is accurate; otherwise, they are complicit in a scheme to deceive customers. Finally, I decided not to proceed with the proposal because I found it disrespectful, an excessive charge compared to the original offer, and unprofessional. Therefore, I feel that I was cheated out of the 97 euros that I paid and that I could not use the offered service.

This hotel is a hotel better located for the airport than Lisbon itself. Try and get a room at the front of the hotel, the back has a lot of road noise. The rooms were quite good with a fridge and coffee machine. Pillows were not good and the air conditioning wasn’t effective. This is a good hotel though with a nice bar ( overpriced compared to outside) and a good breakfast selection. Staff are nice and all spoke English.

Café da manhã bom, principalmente pelo custo-benefício. As instalações do quarto deixam um pouco a desejar, pois é um padrão antigo. É notável que os quartos precisam de uma atualização de design de interiores, ar-condicionado mais novo e uma tv desta década. Fora isso, os funcionários foram cordiais, fizeram um early check-in, o que nos ajudou e facilitou muito na chegada, pois estávamos cansados, além da cama ser confortável. Se o seu objetivo é se hospedar em um hotel de bom atendimento, mas não vai ficar para desfrutar do hotel e sim da cidade, perfeito. Agora, se for utilizar bastante as instalações do quarto, vai se incomodar um pouco.

Wouldn’t stay there again. Booked a stay for 4 days on my birthday week. I have been in Ibis Hotels in Lisbon before, but not in Alfragide. To my disappointment, beds were so small you had to be careful not to fall at night, bathroom seems to be made of plastic and last but not least, there was a hotel refurbishment in process, which means loads of noise early morning, dust, strong smells aaaand our window view close by a white paper. When I address this last one to the reception I was told that it was “to our privacy”. One of the days I tried to open the window to have fresh air, due the strong smell inside the room, and there was no ventilation as there was a paper closing our whole window. Oh and not to mention that cleaning staff touches guests stuff inside the room, so be careful. Luckly our lugagge with valuables was locked. I really don’t mind sharing my candies with anyone, but I feel a bit of attitude to find a box of chocolate half open, and then only the paper of candies on top of the dusty table. If you take, not a problem at all, but at least take the paper with you. Breakfast was good at least. So, in my opinion, not the best place to spend your birthday week and not the best place to stay at all. Will def choose another hotel next time.

The hostel has everything that you would want. The staff was super helpful for whatever you wanted to do. The hostel itself has an area for you to meet people as well as a quiet area if you have to get some work done. It was also very clean. Definitely recommend it.

We had dinner at Christmas Eve at our daughter house and didn’t want to drive back to our place at night, because it’s far and it was raining. So we decided to stay at Holiday Inn Express Lisbon Alfragide, because it was near to her home. And it was a surprisingly good option, because the facilities were much better than we expected: nice room, big, very clean, great bathroom, all well designed. Good breakfast. Fair price. Much recommended.

Hotel Acores Lisbon is definitey one to keep in mind. I have stayed here with some friends for a long weekend in April. The hotel is absolutely a great place to stay during your Lisbon visit. The rooms a nice, spacious and clean. Beds are soft and sheets were clean. Breakfast in the hotel is good, there is enough choice in the restaurant. The reception staff is very friendly and they try to help you with all you questions. The airport is close to the hotel and there are airplanes flying over during the day, but to be honest, it's not annoying. Whenever I go back to Lisbon I will keep this hotel in mind to stay in again.

Close from the metro station so it is easy to get around. Clean, tidy & reasonably quiet. The outdoor pool is really nice to have, but it was too shallow (1.2m) and there were no bathrobes even when we asked at the counter. All in all, good experience.