Residence Nevegall

La struttura molto accogliente pulita e situata nel centro di Livigno. Camere grandi e con tutto il necessario. Gestito da persone accoglienti e cordiali. Ci torneremo

Our stay at this hotel was met by an appalling level of rudeness from the manager/receptionist, leaving a stain on our overall experience. From the moment we checked in, it was abundantly clear that hospitality was not a priority for the management. The manager's attitude was not just unprofessional but downright hostile, creating an unwelcoming atmosphere that permeated our entire stay. Upon arrival we were not greeted by a warm welcome but rather a hostile “what are you doing here” from the manager/receptionist. She also argued with us about the amount of people (15) that we had booked for, despite us paying for this and fully booking four rooms to accommodate us all. We were then harassed daily with rude voice notes whilst out in the day to pay a cash deposit despite there being no mention of this at all on the booking. Every time we arrived home after skiing the manager/receptionist would shout at us to be quiet. We also asked the manager/receptionist if we could store our bags for a few hours on the last day before our flight and she point blank refused saying “she only works a few hours a day”. After some convincing (whereby she was extremely argumentative) she finally let us leave our bags in the huge garage of the residence. I believe the manager/receptionist’s name is Victoria. We have never received such awful customer service from anyone like this before, she should be ashamed. I would strongly advise prospective guests to look elsewhere and avoid this residence. Not only is the customer service awful but the residence itself is extremely old and outdated.

Probably the worst value for money you can get. The apartment is old and tired - it is dark, and does not look at what the photos say. The kitchen light is not working, the fridge had to be restarted. The cutlery is old and cheap. The coffee maker is dirty The living room/ kitchen is super small and the chairs are too low for the table. You don't have space to sit at the table and do something in the kitchen. The bathroom shower is broken and therefor you need to hold the shower head when using it. The wifi does not work at any acceptable speed. The bed is not a reel bed but a sofa bed. Everything is dusty and now well cleaned. The microwave kind of 'hangs' above the table - unusable if you want to sit at the table,. When checking in a couple of minutes after 8pm you need to pay a fine. You cannot use the front door, but are re-routed through some back door. There is barely enough parking space. I can keep on going - the people who own this place never invested any cent in the past years, and just are trying to rip off tourists. I am sure they will keep on doing this as the winter olympics are coming and many teams will be training in Livigno. it is sad for the reputation of skiing that you have to pay so much for such a poor quality. We have paid 710 EUR for 3 nights/ 2 persons