HENTIQUE PINECONE HOTEL

The service at the hotel was excellent, they were polite and very helpful. Any questions that you asked, they answered without hesitation. Overall the staff, were the best if I have to compare with other big and small hotels that I have been to. My friend and I booked the hotel together. The rooms were very very nice. We loved them. It was easy to travel around the resort, they have golf carts that can take you around the resort. So many activities to do there. You need to speak a little bit of Chinese though. But in case you don’t they will find someone to help you there. The hotel package we took included the hot springs, spar and breakfast. It was worth it. The springs are the best. There is also an infinity pool. The people there are very helpful, great service. It was easy to spot two foreigners but they treated us with so much kindness, especially the man and woman at the fish spring and the little cafe there names: 张浩川, 张刘纪 and 彭玉琴. So Hentique hotels and resort is huge. The area and the activities you can do there are plenty. You can get on a helicopter(480rmb), boat(272rmb) it includes going to the islands and mountain hiking, horse riding and many more. You just have to come with a good budget. Breakfast is at the big hotel that has a great view of the lake. Hentique pinecone has different restaurants around, the food is between 100 -300 per person. I suggest you bring snacks because there aren’t any shops close by. The big hotel has a shop where you can buy snacks for a price, and an all day restaurant. We ended up moving from hentique pinecone hotel to the big hotel but paid a little bit more and was worth every penny. The hotel really good, with a nice view, the manager on duty that day August 16th 2023 was the best manager, I forgot his name. His English was very very good. He answered all questions and helped us transfer from 松果 to the big hotel. Having being in China for a long time, this was the best trip ever, with the best service. We will surely go back to this place. Best service ever. Keep up the good work!!!

酒店房間非常棒，榻榻米很乾凈，出門可以叫接駁車。整個度假區很大，玩的項目很多。温泉區池子又多又大，靠近天目湖的半山腰有一排的池子，可以泡在裏面看湖景，春節晚上還能看到湖對岸的煙花。酒店的雲頂觀景平台一定要去，景色特別仙，早飯非常豐盛跟五星級酒店一樣。感謝接駁車的史雪妹，態度非常好，還幫忙找個地方停車帶我們看煙花；經理王傑也很熱情。朋友們已經開始問松果酒店在哪裡了哈哈哈，以後一定會再來的😄

點評超預期是因為第四次到涵田度假村，入住體驗還是有驚喜，選擇松果酒店是覺得環境比較安靜，規模不大，裝修新（大堂裏的“大臉貓“超級可愛）。入住非常驚艷，一棟二層三套房間，套房在兩樓面積大裝修簡約設施齊全，服務更是舒心。管家經理王傑全程關懷事事有迴應，服務到位。此次入住更佩服感歎酒店的管理，800間酒店房間加上別墅，如此大規模的早餐客流三個小時內有條不紊，沒有擁擠混亂的情況，餐點充裕品質新鮮優良，服務細節處處感受到服務人員的細膩用心，充分體現出酒店管理品控的豐富經驗，非常貼心，也是吸引我們一去再去的源動力。