Park Plaza London Riverbank

Stayed 2 nights here. Location is quite central, walking distance to Westminster and Big Ben. I personally think the bus services serve this area better, as the nearest train station is about 15 min walk away. Hotel is comfortable and clean. Only thing to note is that they only provide drinking water (bottles) for the first day of checkin. Expected better for the brand name and price paid.

Arrived on Wednesday evening to a freezing room . Room never warmed despite raising temperature setting on control panel, plumbing made a loud horn noise on turning taps on. Water pressure was terrible. So managed to change room after bringing issues to reception. The changed room was no better. Again room was so cold. Guest services sent maintenance man who said he was unable to do anything as the hotel setting was still left at Summer setting. Another staff member brought an oil radiator which had a wheel missing so coildt stand the radiator. His solution was to take rest of the wheels off. Housekeeping came at 8.45pm to clean the room and make the bed. !!!!! Shower drain was blocked so shower tray resembled a swimming pool when having shower. There was no body was in wall mounted containers so had to come out of shower midway to dispense hand soap to finish shower. When I bought it to the attention of guest services, a staff member came and handed me another tub of bodywash . I had to tell him to replace it on the wall with the empty one . After that he went to get a plastic key to take the empty one off and get a new one replaced Nightmare 4 night stay at Park Plaza. Riverside, London.

We’ve booked a room with queen sized bed. Location is good which is @ the Themes River Side. Since we had a morning check-in, they gave us an accessible room but not tidy up (toilet not clean, bottle water used). We asked for another room and they responded promptly. They offer an upgraded room (but double bed).