Palace Court Hotel

Stay Away! Health Hazard and Unethical Management! I booked this hotel expecting a decent stay for my family, including a member with asthma, but was met with shocking and unacceptable conditions that put our health at serious risk. From the moment we arrived, it was clear the rooms were nothing like the clean, welcoming spaces shown in their online photos. Instead, we found mold in the bathroom, a damp, musty smell in the rooms, and visible dirt on surfaces—a clear indication that basic cleaning standards were being neglected. I later discovered numerous reviews on TripAdvisor mentioning similar issues, including reports of rats and severe mold, which I wish I had seen earlier. This place has major health hazards, especially for families or anyone with respiratory issues. Upon seeing these conditions, I immediately raised concerns with the management, requesting a refund so we could relocate to a safer environment. Despite reaching out several days in advance of our stay, they refused to even consider a refund, completely ignoring the valid health risks and downplaying the state of their hotel. They showed zero accountability or willingness to resolve the issue, insisting on keeping our payment even though we wouldn’t feel safe staying there another night. It’s clear the management here is only after your money, with no regard for guest safety or well-being. This hotel advertises itself as clean and family-friendly, yet the reality is the opposite. If you value your health and peace of mind, avoid this place at all costs. They refuse refunds, ignore genuine safety concerns, and dismiss complaints even when lives are at risk. Do yourself and your family a favor—stay somewhere else. This hotel’s disregard for health, hygiene, and ethics is alarming.

Bad experience Hotel room is hot. Hotel only have WiFi in reception which is fine. However, my mobile data plan connection is reali bad. I requested to change room due to connection and hot issue. No reply on WhatsApp at all. When I msg hotel through booking webpage, they only reply me that hotel WiFi only available in receiption. I replied 3 times not related to hotel WiFi. But they didn’t do anything regarding my request. Therefore, I booked other hotel as the situation in this hotel is reali reali bad.

Wow. Where do I begin? Palace court? A palace it is not. We arrived and had a super unhelpful person on reception who rolled his eyes as had to get off his phone call when my friend couldn’t get the codes to work.. once we eventually got into the rooms we wished we hadn’t been able to get in. What. A. Mess. Dirty bedsheets, not clean. Dirty smelly showers. Clogged up sink in one of the rooms ( we had 2) Also a child had been let lose with a crayon and had made an amazing masterpiece along the wall. To be honest this almost brightened the place up! The other room had bugs/mites in it which caused one of the girls to sleep in our room so she didn’t get bitten. I would like to know where the pillows are from as they are USELESS! ( so I can leave them a review as well) a piece of paper would be better to sleep upon. Both myself and my friend had to use the bath towels to actually prop our heads up but after a few hours of awful sleep I folded my duvet up and laid my head on that.. thankfully it was so hot ( no fan) that I didn’t get cold.. I was obviously that miserable my friend woke in the night ( probably due to the lack of pillow and comfort) and saw me asleep but looking well and truly fed up. IN MY SLEEP. Upon exiting the following morning we done a sweep ( not literally but it needed it) of the room and found a mouse trap! How delightful My other friend also found a suspicious red stain on her duvet .. ( looked like blood and was old and was not hers) Curtains falling down and literally held up by hopes and dreams and not a lot else. Shutters nailed shut so they can’t be used so therefore no window can be left open at night ( in hot temperatures I may add) due to close proximity to the road. ( though nobody would want to break in. More like there would be a queue to break out) a “beautiful” garden filled with rubbish which attracted foxes at silly o lock in the morning. I could go on and on and on. To anyone looking at this on websites to use DO NOT STAY HERE. I wouldn’t let the fleas on the foxes rummaging through rubbish stay here ( well they and the mites could have a party I suppose) let alone human beings. AVOID AT ALL COSTS !!!!