Charlotte Street Hotel, Firmdale Hotels

I booked 2 superior rooms for a special trip for myself and my three daughters . The hotel itself if beautifully appointed and well positioned , I wanted a ‘boutique’ atmosphere I was prepared to splash out for this trip, but I felt the place is very mercenary , the price of £600 per room didn’t even include and if you opt to using the buffet table as well as having something cooked it would have cost another £50 per head . My breakfast Oscar’s eggs Benedict was served tepid , the coffee wasn’t hot either . The waiting staff are not happy smiley people , there is no service with a smile . Poor value for money at these prices they need to do a lot better .

I cannot say enough wonderful things about this hotel! The team is lovely and so helpful. There was always a smiling person at the door or reception to greet you and answer questions. Every meal we had at the restaurant and in room service was amazing, and made even better by the team, especially Jack, Kate & Lauren. The room was beautiful and pristine. I especially loved housekeeping’s creativity with placing my purse & hats on the Kit Kemp mannequin. Fabulous stay!

The service in general at the bar, terrace & restaurant is appalling...even a little offensive......don't bother ..the wine menu was printed in 1990s and they bring you an alternative without asking you ..and when challenged they try and tell you the vintage is the same even though they are years apart ......they also have a limited time window on each table and ask you to leave even if you still have a bottle of wine to finish ...I've only had a similar experience in Albania ...that should tell you a lot .... vagabond next door is a much better choice ...

This hotel is an absolute charm in the middle of a bustling London. Super chic boutique style. Staff can't do enough for you. Lots of food options. Everything in the hotel is fairly close down no long trips down endless passage ways. I am away a lot on business so am a touch jaded but this breath of fresh air gives me a great bed, a good night's sleep, an exceptional breakfast & the service seems very personal. Easy to get anywhere by cab so the perfect hotel for business in London. I am also happy to bring clients to eat because the restaurant is extremely classy. Well done the team, you all deserve a huge round of applause.

I had a recent stay here and had a good experience overall. This is a typical Firmdale property - typical in the sense that although each property has its own character and design elements overall, the room interiors feel almost identical. To that note, the rooms felt smaller in this location with either no view or a terrible view. I'm sure there are a handful of rooms that overlook Charlotte Street which would provide the best views of all the sides. The windows are large but no sense if nothing to look at. My room this time was on the smaller side - again as compared to other Firmdale properties like Covent Garden, Haymarket or Soho. The rooms tend to be very quiet with terrific sound baffling and the bathrooms are typically very welcoming and clean. My bathroom was tiny where you could practically sit on the toilet and wash your hands. Staff seem happy and are mostly informed. There is a bar and restaurant that gets super busy at all hours and they also offer a hospitality room with an honor bar and a screening room for ~75 (must book ahead). Firmdale highlights include the complimentary pillow mist (a favorite of mine!), clean/welcoming bathrooms with Kit Kemp wonderfully smelling products, perhaps the most comfortable overstuffed beds out there and just so beautifully appointed overall.

Very average. Overpriced and under delivered. Cocktails at £16/17 unfortunately did not live up to expectation when you finally got them. We felt sorry for the waiting team who were pleasant enough but the bar staff appeared more interested in chatting to each other. In a near empty bar on a Saturday night we waited at least 20 minutes for each drink. In sum, poorly managed and complacent attitude. I could have ordered a better gin and tonic at my local for a third of the price.

I have stayed in Firmdale Hotels and been in their restaurants in London and New York. It's been a while since I had lunch at The Charlotte Street Hotel here in London. It's really perfection -- the staff, service, food, everything -- right down to the china, which Kit Kemp designed. I had the most marvelous fluffy cheese croquettes as a starter, a perfect risotto as a main, and a dessert of bread and butter pudding with the most insanely fabulous toffee sauce ever! I highly recommend this gem of a hotel and restaurant located in such a central spot.

Me and my family (of adult children with partners but no kids) stayed at this hotel over new year 23/24. We just loved the interior and the whole atmosphere of the hotel. A part from the « all day decorations » you really felt Christmas. It was cosy and nice. Staff was very friendly and professional. Always helpful to give advice about theatres, museums, and restaurants etc. We had two standard rooms with queen beds for the children with partners. These rooms were quite small but it was not a bother for any of our children. The building itself is so pittoresque that they didn’t really think about the room size. It’s kind of a part of the charm,,, My husband and I had a beautiful room (#200) with a nice view of the street below, which was very calm and quite during our stay. We did not include breakfast in our stay, but the positive thing is that we could go into the restaurant and only order a coffee and croissant. This was very appreciated as we are not big breakfast fans. A part from that the hotel is very well situated in the centre of London with short walking distances to Soho and nearby districts. We walked next to everywhere and never felt insecure at any time of the day/night. We will for sure stay there again and I can but recommend it to friends and people reading this comment. If there was one thing missing, for me, it was just a coffee machine in the room. But that was really not a big deal and to be honest I didn’t even ask if I could have one during our stay. A big thanks to all the nice staff and direction.

We love this hotel. It is quirky and unusual but beautifully located and the decor is interesting and trendy. The rooms are beautifully appointed and really quiet which is not a given for a hotel in London, even an expensive one. The bar is buzzing and you Probably need to book a place if you want to drink cocktails there. Breakfast is excellent. Overall probably our favourite London Hotel though it is getting very expensive now.