Pengguna Tetamu
8 Disember 2023
Location and hotel is nice, the lady at the reception the night I lodged was rude and not helpful. I booked my hotel room from trips and trips mentioned that I didn’t have to do nothing. I traveled from Manchester only to get to the hotel at 10pm and the lady rudely said I couldn’t check in because I didn’t have a physical debit card, and she plainly said I should leave and come back when I get a physical card or in the morning “maybe” I could get a refund which wasn’t certain. I had to drive to dagenham, get my girlfriend’s debit card in order to check in. It was a very annoying experience as I was exhausted and just needed to check-in. However great hotel, clean, nice and will recommend and visit again, but I suggest you call the hotel first before getting there to avoid no access to your room after paying so much for the night.
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