Hotel berhampiran Lapangan Terbang Heathrow, London

It was a good hotel with all the amenities in the hotel. The size of the rooms are pretty small but okay for an individual. best part about the hotel was the location, it is very close to Airport ( you can just hop on the london bus ).

The service was good and quick. The hotel room was of high-quality and worth what I spent. The only letdown was the breakfast, it was not as good as other Holiday Inn Express breakfasts that I have experienced, and not as good as some other nearby airport hotels. However, I would stay again.

Very lovely hotel, i had to extend my stay to finish upo what i had to do in london, and it wss quite easy for the booking. i recommend 100% for anyone

It doesn't take much to send your bar staff on a cocktail course and buy a ice crusher to make a margharita. Please don't advertise it if it can't be made. Very expensive too considering it tasted of soap and had big chunks of ice floating in it and a slice of lemon and not lime. I chose to stay for two nights as a destination hotel rather than 'just a hotel near the airport' so I suppose you could label a 'service' hotel but I have felt after being here for one day and one more night to go, it is not a place where people want to create or make relationships as I have felt it being rather a 'no' environment. I have done my best to be friendly but felt a little bit like more of a nuisance for wanting to create more relationships as a solo traveller especially when at 10 staff started to clear breakfast before I was even finished at 10.30 and then looked at a plate I had taken with me to my room as if to say 'you shouldn't be taking that' when it felt too uncomfortable to finish it in the main room. I may be unusual in my longer stay but I have still paid and a good customer and travel and stay in hotels a lot. The price is a good deal but that should still reflect good service. There should also be instructions on how to work the tv as I couldn't and then I met two ladies who had sat in the lounge for 4 hrs because they also couldn't work it so I helped them out. I train staff in friendliness and not saying they weren't but in my opinion, their needs to be a bit more approachability for a hotel near a major London airport with such incredible facilities such as a roof terrace overlooking the runway. It feels a bit like it has been forgotten and just left to be as it is as a very small part of the large Thistle Hotel Chain.

Very nice location - only about 15 mins to Heathrow Terminal 5. Well appointed rooms with generally quality facilities. Breakfast, however, was rather basic and there wasn’t a wide selection compared to Marriott, their next door neighbour. The website also does not give accurate information and I was only told that the swimming pool was permanently closed.

Overall is good, just have maintenance issues only. For instance the radiator can’t switch off, air conditioning’s socket cover missing just use adhesive tape cover etc

My recent stay at Moxy London Heathrow Airport was a refreshing and enjoyable experience that exceeded my expectations. The service was exceptional. The staff members were welcoming and accommodating, always ready to assist with any inquiries or requests. Check-in was swift and hassle-free, and throughout my stay, the staff remained attentive and responsive, ensuring that I felt well taken care of. In terms of facilities, Moxy London Heathrow Airport offered everything I needed for a comfortable stay. The hotel's modern and stylish design created a lively ambiance, while the amenities provided added convenience and relaxation. The room was cozy and well-equipped, featuring all the essentials for a restful night's sleep. One of the highlights of my stay was the communal areas, which were thoughtfully designed to encourage socializing and relaxation. From the vibrant lobby to the cozy lounge areas, there were plenty of spaces to unwind and connect with other guests. Overall, my experience at Moxy London Heathrow Airport was exceptional. With its excellent service, stylish design, and inviting atmosphere, it's the perfect choice for travelers looking for a comfortable and convenient stay near the airport. I would highly recommend it to anyone visiting the area and look forward to returning in the future.

Lovely hotel a little difficult to get to on the London Underground as trains only run every 30 minutes . Stopped at Hatton Cross to wait for the train It was certainly worth the wait. The king size bed in the room was extremely comfortable . Nice walk in shower. Lots of body wash a lotion etc. Good was very tasty and reasonably priced considering it’s at the airport. Could NOT hear the planes taking off even though I could see them a short distance away I would highly recommend this hotel to family and friends

friendly bar staff good breakfast maybe little expensive cons: tv needs hd channels- it kept saying no signal more food and snack options should be available in bar area maybe a water/takeaway coffee stand?? room should have water, slippers

Overall, room size good, clean and reasonably comfortable. Location for airport users decent. However, service leaves much to be desired. I understand there are 4 star hotels (e.g. Novotel on Stevens in Singapore is an example of how good things could be) and '4 star hotels' (e.g. like the Crowne Plaza in question) and thus I wasn't expecting the service level of a Sofitel or Marriott but I was still surprised at how bad things were. List form given there were multiple (admittedly small with the exception of point 2) aggravating issues: 1. A staff member stood and watched as I struggled with bags upon getting out of the car. A friendly nod, but no help. 2. The receptionist was particularly dire. She saw my travel rucksack, decided I was apparently a only a poor backpacker and possibly not deserving of respect, and treated me as such. I would like to apologise on record here for encroaching upon her time. Given this is only the Crowne Plaza I wasn't expecting anything fawning or particularly deferential, but the overt disdain and hostility was particularly evident. Even if I were a backpacker, I still deserved basic respect as a human being. It would be more prudent for the staff to understand that should they want to act like they are entitled to a certain level of customer, the product on offer should probably match that expectation in the first place. 3. No soap. No shampoo. Just empty bottles. 4. Biscuit wrappers strewn on the floor of the lift. 5. I called down for help with the bags upon my departure. The staff member who came up had no trolley. It had to be explained to him that perhaps a trolley would be helpful. So he sauntered slowly down to get it. Meanwhile, my taxi was waiting. Waiting. A little common sense may have been ideal there. I don't usually write reviews and in fact usually read them with a raised eye-brow, as I think a lot of people tend to expect six star service on a two star price point, and I also have a significant amount of sympathy for public-facing workers, given how entitled and plainly lacking in common sense so many customers seem to be. Despite this, my experience at this hotel was simply so poor that I just had to do something - and writing a review is probably healthier than dressing down that receptionist, which was what I truly wanted to do.