Hotel Preferred di London

Be careful of being unknowingly charged with a ‘discussionary charge of tips’ (supposed to be A Conpulsory charge of tips, don’t be fool by the name, it is non-discussionary) AFTER CHECKING OUT of the hotel. I was being charged with a discussionary charge of the tips on the credit card automatically without being informed upfront after I checked out and left the hotel. When I checked out, i was informed at the counter that they were closing their account for previous day and they would help me check out my room and email me the invoice of my stay after they finished closing account. As a result, I innocently left the hotel since I thought a 5-star hotel would not have anything gone wrong. However, I was totally wrong until I saw extra charges on my credit card while not receiving any so called invoice from the hotel at all. I then reached out to Trip.com to request for the invoice that they have promised to send to me and it was then I was informed that the extra charges were from a discussionary charge of tips. I wasn’t happy about the way this was done hence I requested for a refund for this since it clearly stated this is a DISCUSSIONARY fee, not a compulsory fee. However, I was informed that this is a Non-refundable fee and my request was denied. Out of so many hotels I have stayed, it is unbelievable that in a 5-Star hotel, I was forced to pay something that wasn’t even being informed upfront. In addition, with the fee name suggested, it is a discussionary charge of tips NOT a compulsory charge of tips, the hotel has forced the customers to pay it as COMPULSORY CHARGE OF TIPS. In addition, the hotel services were very inefficient and lot of rooms for improve. We ordered for an in-room meal and we were told that it would take about half an hour to deliver. Hence we waited, and until an hour later, there was no update on our meal and we had to make a call again to check for the progress of our meal. It was then we knew there was a delay in the meal. By the time we done with our meal, we made the call again to request for someone to collect the plates, we literally waited for more than an hour and had to call twice before someone came to pick up the plates. This shouldn’t have been the service received in a 5-star hotel and the worst of all, the hotel should have more transparency in their charges and should have informed the customers on the charges upfront before the actual charging. When we signed for the amount paid for the meal, there were no statement on the discussionary charge of tips at all, and we didn’t expect there would be as we were not even informed. It is not that we are unwilling to give the tips and we did give the tips during the stay. However, it made us very uncomfortable that we weren’t informed anything upfront and it was charged to my credit card AFTER we CHECKED OUT of THE HOTEL. It made us feeling very unsafe to provide the credit card to the hotel as they can charge whatever charges they want after checking out the hotel. In addition, it is a discussionary charge, isn’t it should be discussed before I was being charged? If not it should be called a a compulsory charge of tips.

Excellent location and love the hotel ambiences. Small disappointment about the service, there are no sanitary (toothbrush) kit and slipper in the room and hotel does not supply at all even asking for it. And room space on the small side but nice layout so make it easy to use.

To describe this hotel in one word for me. Exquisite. I stayed here having flown into London from Singapore and it was a place that I was looking forward to staying at for the night. I was meeting a family member who was working while staying at the hotel. What a place! The location is quiet for its location in Central London. You can walk to Hyde Park exceptionally quickly and then venture to the shopping areas of Oxford Street and Bond Street with ease. We shared a Superior Studio room which was more to than enough to accommodate two adults. The room had an amazing parquet flooring mini hallway with a small but fully formed mini dressing room, full size bathroom, well stocked mini bar and generous snacks etc. There was an abundance of reading material and an exceptionally large flat screen television. The decor brought back a sense was of traditional elegance, but it was deceivingly high spec and modern. Here you had a look that would accommodate any traditionalist looking for old school style with the functionality to appease all gadget hungry travellers. My experience with the staff, was overall, on par with the surroundings. I chose to use the valet parking which was extremely efficient and the service on arrival was impeccable and faultless. I did not need to say a word except ‘yes’ and ‘thankyou’ and the gentlemen who manned it, were professionals. Unfortunately, there was a bizarre moment when my luggage didn’t arrive to my room and when I went to find it, found myself at one point surrounded by approximately five hotel staff looking at me and each other. For a moment, it was slightly unsettling and most likely over exuberance in service orientated inquisition but one person would have sufficed. Eitherway, I left the situation with full confidence it was a mere oversight. Who is this place for? Really anyone who wants a wow hotel experience. Backed by a core of well trained staff, this is a place to enjoy yourself (for any occasion), to feel spoilt and an extraordinary base to explore London in all its beauty. It does come at a price of course but this hotel is reassuringly opulent and worth it, if you choose.

Grosvenor House Suites offers a unique experience for both short and extended stays. It combines the refined services of a luxury property with the privacy comfort and generous living space of a contemporary Mayfair residence.The 130 suites offer unrivalled spacious accommodation and range from studios to one/two/three/four and five-bedroom Suites and Penthouses all with fully fitted kitchen.Guests can also enjoy relaxed all day dining in the Atrium exclusive to residents only from early morning to the late evening.The property features a 24-Hour Cardiovascular Fitness Suite with Free Weights and Resistance Equipment. There is 24/7 room service / complimentary Wi-Fi throughout / in-room spa treatments on request / 24/7 concierge and reception services. Daily maid service / Laundry and pressing service.Grosvenor House Suites is situated on exclusive Park Lane in the central London and is overlooking iconic Hyde Park just moments from the best of London and offering convenient access to major airports. On our doorstep are exclusive boutique shops on Mount Street and short walk away from renowned Selfridges and Harrods. Whether it is for work or leisure come stay with us for a unique Mayfair experience.

酒店鬧中取靜，地理位置很好，離白金漢宮就500米，我們住的一樓房間，釆光不足，木地板部分踩着有聲響，早餐部有位主管服務態度非常好，賓至如歸。

Clean, comfy. Things to improve: Bathrobes, improve the spa, better options for room service.

This hotel was overall a good experience. Considering the price tag some things were not as good as expected though: - The location. Although it is very central located Leicester Square does have a share of homeless people walking around and heavy ambiance in the late night. Nevertheless considering connections is as perfect as it can be in central London. - The rooms are a little small but nicely appointed. - The bathroom has a weird design with a small bathtub. Really liked the toto toilet. - Too much light in the room in the night. The curtains don't close completely and are a lot of mirrors reflecting the light troughout the room. - The hotel is big with several common areas and at reception there is no clear explanation... for instance I didn't understand if the courtyard was open or not. Nevertheless the gym, pool and spa were very straightforward and well appointed. - I think it is not acceptable the in room open ear cleaners (cotonete) for hygienic reasons. - Lights over the bed too strong. - Room cleaning could be better. The highlights of the stay: - The central location besides the inherent problems. - Lively but yet organized and not loud entrance lobby and bar. - The complimentary soft drinks and snacks at the secondary lobby. - Miller Harris bath products overall very good except the body lotion which the smell was harsh and totally off. - Gym and pool. - Overall very quiet room and halls. So would I return there? Honestly only if I really need to stay at Leicester Square. For me it was good but not amazing stay, with an overall feeling of pretensious mood and too expensive for what it was. If you want a really luxurious expericence I would recommend to search elsewhere but at a discount this would be a nice stay. For the amount of hotels in central London this one just didn't excited me enough.. I would prefer to return to Pan Pacific for instance.

Hotel receptionists are helpful and friendly. I only had unhappy experience with house-keeping staff. First time, I closed the door leaving the key inside, an young house keeper passed by, I politely asked for her help. She told me “contact reception” with impolite attitude, walk away immediately but I still can hear her mumbled “ it’s not my work”. Second time, I and my friend came to her room while the house keeper doing cleaning, we saw her put all stuffs ( coffee, tea, water bottle) in the Garbage bin and refill in the room. Is it a common practice in the hotel? Even though the coffee sachets, water bottle sealed, but garbage bin is used for garbage, not for those things.

I was staying at this hotel for the first time. I choose it because it was close to my Covid-19 testing centre. Arriving at the hotel on the day, I found that the location of the hotel was very convenient, only 2 minutes away from the testing centre and 3 minutes walk to Bond Street Station. And there is a big discovery is that there is a food street 2 minutes from the hotel and there are 30-40 restaurants in different categories for you to choose from. The service of the hotel is very good, you can check in in advance. The room is big and comfortable, there are also daily necessities. The staff is also very nice. I am very satisfied. I would choose it again.

Hotel yang dikendalikan oleh orang India. Dekat lapangan terbang. Jauh dari pusat bandar. 1 jam dengan kereta. Penghantaran makanan Cina dan makanan murah.