Hotel Preferred di London

Be careful of being unknowingly charged with a ‘discussionary charge of tips’ (supposed to be A Conpulsory charge of tips, don’t be fool by the name, it is non-discussionary) AFTER CHECKING OUT of the hotel. I was being charged with a discussionary charge of the tips on the credit card automatically without being informed upfront after I checked out and left the hotel. When I checked out, i was informed at the counter that they were closing their account for previous day and they would help me check out my room and email me the invoice of my stay after they finished closing account. As a result, I innocently left the hotel since I thought a 5-star hotel would not have anything gone wrong. However, I was totally wrong until I saw extra charges on my credit card while not receiving any so called invoice from the hotel at all. I then reached out to Trip.com to request for the invoice that they have promised to send to me and it was then I was informed that the extra charges were from a discussionary charge of tips. I wasn’t happy about the way this was done hence I requested for a refund for this since it clearly stated this is a DISCUSSIONARY fee, not a compulsory fee. However, I was informed that this is a Non-refundable fee and my request was denied. Out of so many hotels I have stayed, it is unbelievable that in a 5-Star hotel, I was forced to pay something that wasn’t even being informed upfront. In addition, with the fee name suggested, it is a discussionary charge of tips NOT a compulsory charge of tips, the hotel has forced the customers to pay it as COMPULSORY CHARGE OF TIPS. In addition, the hotel services were very inefficient and lot of rooms for improve. We ordered for an in-room meal and we were told that it would take about half an hour to deliver. Hence we waited, and until an hour later, there was no update on our meal and we had to make a call again to check for the progress of our meal. It was then we knew there was a delay in the meal. By the time we done with our meal, we made the call again to request for someone to collect the plates, we literally waited for more than an hour and had to call twice before someone came to pick up the plates. This shouldn’t have been the service received in a 5-star hotel and the worst of all, the hotel should have more transparency in their charges and should have informed the customers on the charges upfront before the actual charging. When we signed for the amount paid for the meal, there were no statement on the discussionary charge of tips at all, and we didn’t expect there would be as we were not even informed. It is not that we are unwilling to give the tips and we did give the tips during the stay. However, it made us very uncomfortable that we weren’t informed anything upfront and it was charged to my credit card AFTER we CHECKED OUT of THE HOTEL. It made us feeling very unsafe to provide the credit card to the hotel as they can charge whatever charges they want after checking out the hotel. In addition, it is a discussionary charge, isn’t it should be discussed before I was being charged? If not it should be called a a compulsory charge of tips.

Excellent location and love the hotel ambiences. Small disappointment about the service, there are no sanitary (toothbrush) kit and slipper in the room and hotel does not supply at all even asking for it. And room space on the small side but nice layout so make it easy to use.

A very welcoming young lady showed us to our table in the lovely room. The atmosphere was perfect…busy with people giving but not loud. We was served very quickly with a lovely glass of champagne and a lovely afternoon tea. The sandwiches were delicious and we were grateful to be asked if we wanted anymore which we obviously said yes to. The fillings were very generous too. The scone and cakes were also very tasty and enjoyable. I also thought that the pricing was reasonable which in these times is another massive selling point to me. Great quality for a good price. All the staff we came across were friendly, helpful and welcoming. My only criticism would be that the cup I had my tea in had a crack in it, which I was quite surprised at. I enjoyed my afternoon and would visit again.

Dengan penginapan di Grosvenor House Suites di London (Pusat Bandar London), anda akan berada tidak jauh dari Taman Hyde dan 7 minit berjalan kaki dari Gerbang Marmar. Hotel pangsapuri mewah ini berada 0.8 km dari Piccadilly dan 0.9 km dari Taman Green.Gunakan peluang rekreasi yang ditawarkan, termasuk pusat kecergasan 24 jam dan basikal sewa. Kemudahan tambahan di hotel pangsapuri ini termasuklah akses Internet wayarles percuma, perkhidmatan rencam dan penjagaan anak/bayi (surcaj).Gunakan Perkhidmatan bilik 24 jam di hotel pangsapuri. Sarapan penuh disediakan pada setiap hari dari 7:00 hingga 11:00 dengan dikenakan bayaran.Kemudahan yang ditampilkan adalah termasuk daftar keluar ekspres, perkhidmatan pencucian kering/dobi dan meja/kaunter hadapan 24 jam.Selesakan diri anda di salah sebuah daripada 130 bilik tamu, yang menampilkan dapur dengan peti sejuk dan ketuhar. Televisyen skrin rata 51-inci dengan program digital disediakan untuk hiburan anda, manakala akses Internet wayarles percuma membolehkan anda sentiasa berhubung. Bilik mandi dengan tab mandi dan pancuran berasingan menampilkan tab mandi rendaman dalam dan hulu semburan mandi hujan. Kemudahan yang disediakan merangkumi telefon serta peti besi dan meja.

酒店鬧中取靜，地理位置很好，離白金漢宮就500米，我們住的一樓房間，釆光不足，木地板部分踩着有聲響，早餐部有位主管服務態度非常好，賓至如歸。

El Hotel está muy buen ubicado y en una muy buena zona. Cerca hay paradas de metro y la zona es muy nueva, bonita, poco concurrida y limpia. El hotel es excelente. El desayuno estás muy bueno y el comedor es muy bonito con vistas al río. Las habitaciones y el interior del hotel también están muy bien a nosotros nos gustó mucho. Como única objección diría que las almohadas son demasiado blandas pero eso es una opinión personal. El trato fue immejorable, disponen de paraguas por si llueve y muy amaboes todos.

This hotel was overall a good experience. Considering the price tag some things were not as good as expected though: - The location. Although it is very central located Leicester Square does have a share of homeless people walking around and heavy ambiance in the late night. Nevertheless considering connections is as perfect as it can be in central London. - The rooms are a little small but nicely appointed. - The bathroom has a weird design with a small bathtub. Really liked the toto toilet. - Too much light in the room in the night. The curtains don't close completely and are a lot of mirrors reflecting the light troughout the room. - The hotel is big with several common areas and at reception there is no clear explanation... for instance I didn't understand if the courtyard was open or not. Nevertheless the gym, pool and spa were very straightforward and well appointed. - I think it is not acceptable the in room open ear cleaners (cotonete) for hygienic reasons. - Lights over the bed too strong. - Room cleaning could be better. The highlights of the stay: - The central location besides the inherent problems. - Lively but yet organized and not loud entrance lobby and bar. - The complimentary soft drinks and snacks at the secondary lobby. - Miller Harris bath products overall very good except the body lotion which the smell was harsh and totally off. - Gym and pool. - Overall very quiet room and halls. So would I return there? Honestly only if I really need to stay at Leicester Square. For me it was good but not amazing stay, with an overall feeling of pretensious mood and too expensive for what it was. If you want a really luxurious expericence I would recommend to search elsewhere but at a discount this would be a nice stay. For the amount of hotels in central London this one just didn't excited me enough.. I would prefer to return to Pan Pacific for instance.

Hotel receptionists are helpful and friendly. I only had unhappy experience with house-keeping staff. First time, I closed the door leaving the key inside, an young house keeper passed by, I politely asked for her help. She told me “contact reception” with impolite attitude, walk away immediately but I still can hear her mumbled “ it’s not my work”. Second time, I and my friend came to her room while the house keeper doing cleaning, we saw her put all stuffs ( coffee, tea, water bottle) in the Garbage bin and refill in the room. Is it a common practice in the hotel? Even though the coffee sachets, water bottle sealed, but garbage bin is used for garbage, not for those things.

I was staying at this hotel for the first time. I choose it because it was close to my Covid-19 testing centre. Arriving at the hotel on the day, I found that the location of the hotel was very convenient, only 2 minutes away from the testing centre and 3 minutes walk to Bond Street Station. And there is a big discovery is that there is a food street 2 minutes from the hotel and there are 30-40 restaurants in different categories for you to choose from. The service of the hotel is very good, you can check in in advance. The room is big and comfortable, there are also daily necessities. The staff is also very nice. I am very satisfied. I would choose it again.

Hotel yang dikendalikan oleh orang India. Dekat lapangan terbang. Jauh dari pusat bandar. 1 jam dengan kereta. Penghantaran makanan Cina dan makanan murah.