105 Ulasan
Town Hall Hotel - Shoreditch
London|2.04km dari Sutton House
After 30 years of travelling, this is my first negative hotel review. After staying here on many occasions since it's opening, our recent trip will be the last. The hotel is listed as a 5* hotel - and the prices reiterate this, however the service, level of cleanliness, amenities and general maintenance of the building and rooms do not level up to the rating. After a messy booking procedure booking and paying for a three person/one room stay, we arrived an hour after check in to find our room door open and a staff member informing us that the room door handle was broken, with no offer of a solution. We stayed in the room whilst it was being fixed but the noise of the maintenance led us to the bar. A substitute room was only offered after a protracted conversation with reception, where we were left none the wiser about how long the maintenance would take. We asked for another room. The substitute room was unusually hot and on the 2nd/3rd floor where we had requested a ground floor room. The bar was closed when we arrived 5 mins after opening time. We tried to re-enter the hotel corridor but our key cards refused entry. We were locked in the lobby with no way to exit. 5 mins later the tender arrived to release us and open the bar. When we asked if complimentary drinks would be available (two hours after check in), we we met with blank looks and no response, which we took as a no. 30 mins later (2.5 hours after check in) we asked reception if the room was now ready, and they had no idea. We returned to the room and the handle was not properly fixed to the door, although we were told by the reception manager that it was ”totally fine. We asked for another room, which was then provided. The maintenance of the room was poor, crockery for 2 not 3 people and there was a sock wrapped around the ceiling smoke/fire appliance. No apologies were offered, it was apparent that not accepting the room with the broken door was an inconvenience to staff. At check out a 5% service charge was added to our bill without authorisation, after we had asked it to be removed. Reception staff whispered among themselves without greeting us at checkout, and once they had taken payment they handed back the card without any acknowledgement. We had to ask if everything was settled up. Reception staff are poorly trained and have no knowledge of the area/parking/amenities. We were told to ”google” information. 
Sangat Baik
44 Ulasan