Traveling here for work about 16nights, we were a big group. Pros: Room in the new wing is perfect. Breakfast is great for me. We had wifi trouble and they were ready with a repeater. When we requested for a new room, we were easily given, perhaps because it was more expensive. Cons: upon check in we were advised we could use the pool and gym upon request so they could have someone ”guard” the vicinity. Lies. Not once in the over 2 weeks were we able to use the facility. Then, I was driving a car. Had to wait for some odd minutes for the car to be picked up. The guards refused to let me wait in the lobby area. When we asked if we could wait in the parking area, manned or unmanned, guards say no not acceptable. We are guests they could easily call us up to move cars but no. When asked where we could wait then, they asked us to wait by the main road. MAIN ROAD. I dont think thats snart. When i refused (cause hello), the guards (by this time there were 2) started their drama about losing their jobs and having mouths to feed, because it's hotel policy to not let anyone wait in their car by the lobby. Later on, another female guard let me park in a smaller area at the end of the parking lot, thank goodness someone had brains. Takeaway from this is they care about the security of the hotel and security of their jobs, but not about the clients. Subsequent to this, as in days after, my friends were saying the guards were looking at me unkindly. I thought long and hard about my security and safety and decided to hold it and not complain anymore, one more night I sai. It will never be ok to ask your clients to wait by the main road cause its not smart. So no, as much as possible, i would rather never stay here again.
Bagus
46 Ulasan