The Hoxton, Downtown La

I rarely write reviews but I have to tell you that I had a terrible service during check in. The guy who was working at the front desk said that he could not find my reservation and then he said it was canceled. I got panicked and told him that it could never happen cause I have never cancelled the reservation and it is still on my Trip.com app, so it must be your fault (I meant hotel) if it was ever canceled. But he bluntly said that he didn't cancel it and told me to figure it out as if it was my fault. I asked him to talk to someone or check again cause it looked like a system error or something to me, but he told me to go somewhere else cause he needs to greet other customer. I was so scared because it was already after 9PM and I had nowhere else to stay. So I called Trip.com customer center, and the agent was nice and prompt to tackle the issue. In the end, she explained that Trip.com used a vendor to make a booking for the hotel, and the hotel did not know that so they could not pull up my reservation until they got another code. But I think it was partially Trip.com's fault by only sending the reservation code that did not work properly.

Camera ottima e molto spaziosa. Posizione in downtown veramente comoda e facile da raggiungere. Pulizia meticolosa e camera veramente bella. Ottimo per alloggiare nel downtown di LA. Ci tornerei!

Gooooooooooooooooooooooooooooooooooooooooooooooooood!

房間很乾凈 服務態度很好

酒店比較古老，在市中心靠近南加大附近，古色古香，懷舊經典。早餐一般，停車不方便。衞生還可以。價格不太實惠。

進門一股怪味，整個房間破舊、怪異。床單裏一坨坨不知道是什麼的東西。櫃子的大鏡子正對床。洗澡水突然噴射嚇得要死。半夜還是要求換了一個房間。格局也是，差點給我送走。

很好的選擇

Pros: nice looking, restaurant staff are friendly. Cons: rooms are tiny and lack storage, easy to hear noises in the adjacent rooms. Front desk staff need to be better trained to deal with guest complaints in a caring and respectful way.

The Hoxton was a great stay. It has a very convenient location downtown and it felt safe. Lots to do too! The staff were very friendly and made us feel welcomed. The room was clean and comfortable--the only thing that I didn't like was that the walls were pretty thin. I could clearly make out words of the guests who were in the room next to mine (though they did seem to be speaking loudly).