Ulasan Avani+ Luang Prabang Hotel

Jawapan daripada Pihak Penginapan: Dear guest,Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed the perfect location of our hotel, finding it both conveniently close to everything yet peaceful for relaxation. It's fantastic to know that you loved our amazing breakfast and found our staff helpful and friendly. We apologize for the hiccup with the AC but are glad our team was able to promptly resolve it for you. We're delighted that you found your room spacious and the bed comfortable. Your recommendation means a lot to us, and we hope to welcome you back for another wonderful stay in Luang Prabang!Best regards,Avani+ Luang Prabang Hotel Team

Jawapan daripada Pihak Penginapan: Dear Mr 泳池景阿瓦尼豪华特大床房Thank you for your review.Kind RegardsBeatrice EllisGeneral Manager

Jawapan daripada Pihak Penginapan: Dear valued guest,Thank you for taking the time to share your experience with us. We are truly sorry to hear that your stay did not meet your expectations. Your feedback is invaluable, and we sincerely regret any inconvenience you encountered.We understand how important comfort and value are when choosing a hotel, and we apologize if our room size and amenities did not align with what you anticipated. We appreciate your comments regarding housekeeping and service responsiveness and will certainly address this with our team to ensure improvements are made.Regarding the mosquitoes, Luang Prabang's tropical environment can sometimes make them more prevalent, and we do provide repellents and take measures to minimize their presence. That said, we regret that this impacted your stay.On a positive note, we are pleased that you found our location convenient and that you were able to experience the alms-giving ceremony. Our goal is to provide an authentic and comfortable stay, and we appreciate your insights on how we can do better.If you have any further details you’d like to share, please feel free to reach out to us directly. We truly appreciate your feedback and hope to have the opportunity to provide you with an improved experience in the future.Best regards,Avani+ Luang Prabang Hotel

Jawapan daripada Pihak Penginapan: Dear valued guest,Thank you for sharing your detailed feedback about your stay with us. We’re delighted to hear that you enjoyed our prime location, tranquil ambiance, and the stunning pool area, which made for great photo opportunities. We’re also pleased that you appreciated the quality of our breakfast and the convenience of the alms-giving arrangement.We regret to hear that the room size did not fully meet your expectations, and we’ll consider this feedback as we continue to enhance our guest experience. We also sincerely apologize for the inconvenience caused by the third-party transfer service. Your comments about the punctuality of the driver have been noted, and we will address this with our partners to ensure a smoother experience for future guests.Thank you again for staying with us, and we hope to have the pleasure of welcoming you back in the future!Warm regards,Avani+ Luang Prabang Team

Jawapan daripada Pihak Penginapan: Dear valued guest,Thank you for sharing your experience and insights! Luang Prabang truly is a gem. It's fascinating to see how the legacy of the Lan Xang Kingdom and its cultural and religious evolution continue to shape this UNESCO World Heritage town.We're thrilled you mentioned Avani+ Luang Prabang! The hotel's unique blend of Lao and French colonial design, makes it a special place to stay. It's amazing how the charm of the past merges seamlessly with modern luxury. Adrian Zecha's connection to Luang Prabang and its nostalgic ambiance adds a deeper layer of appreciation for this serene destination.We hope your journey through Laos continues to be as enriching and memorable as your stay in Luang Prabang! Safe travels and happy exploring! Best regards,Avani+ Luang Prabang

Jawapan daripada Pihak Penginapan: Dear valued guest,Thank you so much for your thoughtful and detailed review! We are delighted to hear that you had such a wonderful experience staying with us, even if it was just for one night.We are pleased that you enjoyed the convenience of our location, right next to the Luang Prabang night market and near the Royal Palace, as well as the style and design of our hotel. It’s great to know that the green surroundings and the black-brick pool made your stay feel even more luxurious.We are thrilled that you found your suite to be beyond your expectations and that you appreciated the welcome fruits, including the golden mango, rambutan, and apple. It’s wonderful to hear that you enjoyed our cycling service and that the breakfast, particularly the fried rice, left a positive impression despite the smaller selection.Thank you again for staying with us and for your kind words. We hope to have the pleasure of welcoming you back in the future for a longer, more relaxing stay!Best regards,Puthapong PurushahansaGeneral Manager

Jawapan daripada Pihak Penginapan: Dear valued guest,Thank you for sharing your thoughts about your stay at Avani+ Luang Prabang. We appreciate your feedback and understand your perspective regarding the brand changes. We're glad to hear that you found the aesthetics, room amenities, and our service to your satisfaction. We hope that the pleasant views and our team's dedication to service provided a memorable stay. Should you decide to visit us again, we would be delighted to welcome you back and ensure your experience is tailored to your expectations. Best regards,Avani+ Luang Prabang Team

Jawapan daripada Pihak Penginapan: Dear valued guest,Thank you for taking the time to share your feedback. We’re glad to hear that you enjoyed the cleanliness, convenient location, and the quality of our breakfast, especially the chicken porridge!We appreciate your comments on the room size and soundproofing, as well as the suggestion for having a Chinese-speaking front desk team member. Your feedback helps us to continually improve our services.We’re also pleased that our team could assist with renting a motorcycle and arranging transportation. We understand that taxi costs can be high, and we're glad we could offer convenient alternatives.We hope to welcome you back in the future and provide an even better experience.Best regards,Avani+ Luang Prabang Team

Jawapan daripada Pihak Penginapan: Dear valued guest,Thank you for your wonderful review. We are delighted to hear that you chose to return to our hotel with your family after your warm experience last time. It’s heartwarming to know that our team members left such a memorable impression that you felt recognized and welcomed back by everyone you met. We appreciate your kind words for Yong, Lith, Muhn, Mone, and other team members. We are sorry you didn't get all their names, but your gratitude is noted and will be shared with them. Your warm memories with us at Avani will always be cherished, and we look forward to welcoming you back to Laos on your next visit. Safe travels home, and see you again soon!Best regards,Avani+ Luang Prabang Team

Jawapan daripada Pihak Penginapan: Dear valued guest,We're genuinely sorry to hear about your recent experience. The interruption in water supply was indeed caused by an unexpected town-wide power outage, a circumstance beyond our control. Despite this challenge, we strive to keep our guests informed and ensure their comfort to the best of our ability. As for the toothpaste, we provide a modern solution in capsule form, providing both convenience and innovation for our guests' oral care needs. It is already included in the amenities box we provide in each room.We understand the importance of a seamless and enjoyable stay, and we're committed to making improvements wherever possible. Your feedback is invaluable to us, and we hope you'll consider giving us another opportunity to exceed your expectations in the future. Thank you for choosing us, and we look forward to welcoming you back for a truly exceptional experience.Best regards,Avani+ Luang Prabang Hotel Team

Jawapan daripada Pihak Penginapan: Dear valued guest,Thank you for the wonderful review! We're delighted to hear that our hotel's central location in the heart of Luang Prabang makes it convenient to access markets and the Mekong River. We're also pleased that you enjoyed our extensive and delicious breakfast menu. We are looking forward to welcoming you again.Best regards,Avani+ Luang Prabang Hotel Team

Jawapan daripada Pihak Penginapan: Dear valued guest,Thank you for your review! We're thrilled you found our check-in convenient and our team members helpful. Our prime location in Luang Prabang offers unparalleled convenience for exploring historical sites and the vibrant night market. We look forward to welcoming you back for another memorable stay!Best regards,Marketing team

Jawapan daripada Pihak Penginapan: Dear Sir/madam,Thank you for bringing your recent experience to our attention. We are sincerely apologize for the inconveniences you faced during your stay, and we are appreciated your valuable feedback.Your feedback is crucial in our continues effort to refine our operation and uphold the standard. We genuinely appreciate your understanding and opportunity to address these concerns, thank you once again for bringing this matters to our attention and we are looking forward to have the opportunity to welcoming you back in the near future.Best regards,I Nyoman JuniasaFront Office Manager

Jawapan daripada Pihak Penginapan: Dear valued guest,Thank you very much for sharing your review. We are delighted to learn that you loved your stay at our hotel. We surely look forward to welcoming you again on your next trip to Luang Prabang.Best regards,Avani+ Luang Prabang Hotel Team