Hotel 5 Bintang Terbaik di Lucerne

Large stately hotel. the hotel also has residences which means less hotel guests and traffic (in a good way). i generally look for hotels with pools and saunas attached and the pool area has was beautiful was outdoor patio with view of alps and lakes. Lockers, robes and slippers provided. i had room #205 which had peekaboo view of lake and mainly a rooftop, I suspect City View rooms would be noisy with busy road in front. book lake view if possible. the front staff was lovely and very helpful. They were very accommodating in trying to sort out my room. I could have been made to move after the 1st night but to their credit - saw it was easier to keep me in the same room. restaurant and bar with outdoor seating looking out towards lake and promenade. Heavenly!

不知為何攜程上就是訂不到湖景房，我看到的攜程遊客評論也是入住城景房的居多。後來有做旅遊的朋友告知我，一般通過第三方平台預訂的房間。肯定沒有通過酒店官網預訂的房間好。我們可以在攜程上查詢房間後，再去酒店官網預訂房間，相對而言會得到不錯的房間。這家酒店最大的好處是在湖邊，距離景點也很近，步行可到，坐遊輪和火車都很方便，早餐也不錯。就是城景房的房間太小，兩個大行李箱都放不下。房間裏的小酒吧有不少免費飲料，還有巧克力、乾果、小點心贈送。服務很不錯！

The good: -The location is great! There is a park nearby. The train station is just a couple minutes away. Old town was just a few minutes away. Good food and coffee shops nearby. -Our room seemed a bit dated, but was very unique. We actually really enjoyed it despite a couple of things that were not so good. -We were able to get into our room when we arrived at 2:00 -The hotel staff were friendly -We were given a water in our room upon arrival The bad: -The room didn’t have ac. Just hotel ventilation which is controlled by a dial of high, medium and low. Unfortunately it was warm when we were there and the room got very toasty. We had 3 windows in our room which we kept open the entire time to help cool it down. We requested a fan which did help somewhat. -The bed was very firm. So firm that we had a hard time sleeping. The pillows were very flat. We requested new ones which were great. Despite the warm room, we think if it had not been so hot outside, we would have slept better and enjoyed the hotel a bit more. Based on this, we would go back.

我們家庭出遊，訂了三間房，對比了很久，這是瑞士住過最滿意的酒店，雖然小房間不多，出入很方便，就在火車站附近，酒店設施很新，如果喜歡創意酒店不要錯過這家，大床房很床品很舒服，洗護都是歐舒丹，對我這種追求品質和有相對潔癖的人來説很不錯👍關鍵是小孩子們都很滿意！

Superb, well appointed, spotlessly clean, extremely comfy and stylish, great views and exceptional communication. Nothing to fault- this place is perfect! Thank you for a lovely stay. I hope we can return another time. We loved it!!!!!!

總體體驗:非常非常好，留下非常難忘的美好回憶 進入酒店之後首先會呈上熱毛巾和歡迎茶，在詢問一系列要求之後，前台還會提供免費的盧塞恩地圖，以及可以獲取免費的公交車票，可以體驗一下，或者帶回家留作紀念。 外加備註了蜜月旅行 酒店免費升級為非常好的帶露台的湖景房 另外送了香檳和四小塊甜品 我們使用room service點了雞排，送了一份薯條，搭配三種醬料，價格很高但是也真的很好吃。

Location! Kindess! Beautiful! The hotel is in a great location, the stuff are very kind. We also ask for belongings save after we checked out, and the agree with pleasure.

Location is good very near the train station and attractions. Staff is very friendly and the room is big enough to open 2 luggage on the floor. however they don’t top up used amenities. The pillow is very flat

Note: I'm posting this after first sending it to the Monopol to allow them a chance for a fair response. They did not respond. We stayed in Monopol for 3 nights in late August 2024. The hotel is convenient to the train station. The room was OK until at 11:00 our first night we noticed a water leak dripping down from the ceiling...into my open luggage. Since there was NO PHONE is our room, I had to walk down to the front desk, and found no one there. A sign directed me to call (#61?), but no one answered. Went back up to the room and tried to clean up the mess. Went down to the a 2nd time...still no one there and no one answering the phone. 10 mins later we went down a THIRD time and finally found a clerk and another employee. Their solution was to offer us another room for the night only....we would not be moved into it since it was promised to another guest the next night. We opted to stay in our room so as to not have to move all our things for a just a few hours. The next day the front desk manager (Paul?) told us he fixed the leak. The next night the leak began again, this time by the bathroom door. It soaked the carpet and forced us to jump over the the soggy carpet to get into our bathroom. We informed the front desk, and the manager assured us it would be fixed, and said issues like this happen...”It's an old hotel” he said. He apologized for our inconvenience. There was no attempt to compensate us for the unsatisfactory room beyond an offer to give us a free breakfast the next morning, something we had already paid for. A staffer offered to throw my wet clothes in the dryer, but not to wash them from the funky water that dripped onto them. We got a meek ”We're sorry” when we checked out. We understand that an issue like this can affect any single night in any hotel. However, when the problem goes to a SECOND night, after we were promised it was fixed, then the lack of resolution is unacceptable. Our room was clearly not up to full price standards, and yet the Monopol was willing to charge us that much, and offer only a ”we're sorry” as a management response.

My room was upgraded to a bigger room with two single beds. The service was very good and the room was clean and neat. Everything seems quite new. It takes about 8 mins to walk from the train station or bus station so a pretty good location by the beautiful lakeside. Nothing to complaint about!