Hotel 5-Star di Catalonia, Spain

A short stay for of 2 days was booked with Triip.com for one adult and 2 children under 10, to join us who were booked in a day earlier for three days. Our three day booking was direct with the hotel, half board. The hotel is marked 'adults recommended' and they sure discourage children, by seeking to charge per occupancy rather than simply on a cost per room. The Trip site quite fairly offered the room at the rate for two adults, with children under 12 free, so this is what was paid. Half board was added but at the rate for two adults, which would be greater than the actual hotel rate for one adult and two children, but I was happy to have reserved restaurant secured. Things got messy at check in, the hotel insisting that the room was occupied by three 'persons' as they put it and should therefore be 50% extra, though the room was the same type as the twin we had for two adults. The Hotel also insisted that only breakfast was provided, and tried to argue that the B2B rate from the third party (Trip) was insufficient. I politely pointed out that the discounts provided to third party agents was no concern of the customer, and referred to my booking voucher which clearly stated I had booked a twin room, into which was going 1 adult, two very small children, and that breakfast and dinner was paid for, with the rate for 1 adult being greater than twice the local charge for a child. They were impossible to deal with, and I left the reception angry and upset. I contacted the Trip representative and by that evening it was sorted. Full marks to Trip, zero to the hotel. As for our stay, the hotel is excellent, but with room to improve. Dinner in the Buffet only commences at 8.00, resulting in quite the bunfight if the restaurant is busy. It was on that Thursday, a national holiday, and it was impossible to order wine and beverages after we seated, with a single service person taking orders. We ate our food dry, and finally placed an order for wine and water while eating dessert, some 40 minutes after seating. The same bottleneck occurred the next morning at breakfast, with the four snail paced Nespresso machines totally incapable of dealing with the coffee demands. Worse, all 4 machines overheated and went into 'service mode'. Worse again, these obviously unsuitable barista machines were the only source of hot water for Tea or infusions, but with no seperate hot water dispenser faucet. You had to stand for almost 2 minutes while the machine slowly dispensed through the coffee outlet, a single mug of hot water, to the frustration of the queue behind. This needs sorting, it took ages to get a breakfast beverage every morning, and on the second day I had to return 4 floors to my room and fill my cup from the in room Nespresso maker. I'd advise to bring a travel kettle with you. Otherwise, a fine hotel, but the restaurant problems and discriminatory pricing for children are an issue, so not a hotel for children.

Our best stay in Spain. The staffs were all friendly. I only managed to catch a few people’s names like Anass, Raquel, Sebastian but everyone (front desk, concierge, housekeeping, breakfast staffs) in the hotel made us feel very welcome and comfortable. For example, Sebastian offered a pair of scissors without us even asking when he saw us repacking our luggage at the lobby. Everyday we went out and returned, everyone would greet us. We truly felt the warm welcome and friendliness of the Spanish through them. Very glad to book this hotel even though the hotel may be slightly more expensive than other hotels in Barcelona. Housekeeping seems to be done twice daily too (they will leave us chocolates on our bed every evening which is extremely sweet of them). Housekeeping team also sprayed fragrance on our little pillows which we brought with us on the trip (no other hotels have done so for us into past). One more thing to add is that the showers in the hotel are full glass so it lacks privacy. We did not know this beforehand but only upon our check in. Anass and team assisted us the next day to stick privacy film to make us more comfortable. A pity is that the Michelin starred restaurant located in the hotel is closed from Sunday to Tuesday, so we could not get to try it. The breakfast is the same every morning too but it was alright. We would definitely return to the hotel if we are in Barcelona again. Gracias Team Ohla Barcelona! 100/100

The hotel's cleanliness, ambiance, and facilities are all excellent, and the rooms are comfortable. However, what was extremely disappointing was the hotel's handling of late checkout. Although we were only about an hour and a half past the normal checkout time and were prepared to pay a fee, we were charged 95 Euros for an extension until only 2 PM. This price seems highly unreasonable, both in terms of the standard charge and the actual service received. What's even more regrettable is the hotel's lack of flexibility, especially given its high room rates and brand positioning. A 95 Euro charge for such a short extension felt more like an attempt to generate additional revenue. While the hotel's physical amenities are commendable, this experience severely impacted our overall stay and made us reconsider whether we would choose this hotel again in the future.

Very good, very good, very good, very good, very good, very good, very good, very good, very good, very good, very good, very good, very good, very good, very good, very good, very good, very good, very good, very good.

Brand new hotel, great location with a beautiful surrounding atmosphere and close to the beach. The staff were incredibly friendly, and the front desk gave excellent recommendations for the local area. Our room was clean, stylish, and roomy. Nice marina view, close to restaurants and bars. The food at the restaurant offered great value for money and the overall service was attentive and efficient. Highly recommend.

The hotel is beautifully designed, with a swimming pool, blue sky and sea as standard. Many locals come here for vacation! The breakfast is rich in variety, the service staff is also very enthusiastic, the room is spacious and comfortable, I will come here a few more times next time to enjoy a few more days!

This is my second time at W Barcelona. The hotel is currently undergoing renovations, so it wasn't too crowded. Both times, checking in took a long time. I paid to upgrade to a king room with a view at the front desk, which came out to about 5000 a night, but honestly, it felt pretty average. There are no shops or Chinese restaurants nearby, and ordering delivery takes forever. The bar on the 2nd floor closes quite early; we barely had any time to relax before it shut down. Breakfast was good and tasty, but the staff were so busy that getting our coffee took ages.

Everything about this hotel is pure 5 stars luxury. We got 2 connecting rooms for a family of 4, and this layout of the rooms are perfect for our stay. Location is on the high end shopping belt of the city. Feels very secure. The concierge and receptionists at the hotel are wonderful at making you feel welcome, super professional. A little nick-pick would be the rooftop bar restaurant, we wish the standard of the food could be better. We had a dinner there on our first day, and we are not blown away by the quality of the food and it took really long for them to serve even though it isn’t quite busy. That was the reason why we didn’t feel comfortable going ahead with the breakfast and the 3-Star Michelin restaurant in the same hotel. 🙏

I went there for my honeymoon. Location: It is located right next to Casa Milà, and you can see the city at a glance from the rooftop. We were assigned a room on the first floor, so the view was of the adjacent building and wasn't great, but I think a higher floor would be nice. Service: They were friendly. Since we checked in early, we planned to just leave our luggage and go sightseeing, but it was great that everything was ready right away. We couldn't stay in Barcelona for very long, but it was a good hotel.

I'd give this hotel a perfect score. First off, the location is unbeatable – right on Passeig de Gràcia, surrounded by luxury boutiques, with Chanel literally next door. It's incredibly convenient and safe for shopping; you can just drop your purchases off at the hotel immediately. This is quite important in Barcelona, so you don't have to walk around trying to discreetly carry large shopping bags. Secondly, the room was very spacious, they offer turn-down service, and the breakfast was delicious – they even had dumplings! The hotel was also very quiet, ensuring a great night's sleep, and it's super close to Casa Milà.