Hotel berhampiran Global Square Plaza, Mabalacat

We celebrated my son's birthday here and stayed for 3 days and 2 nigths, it was the best decision ever because the hotel made my family really special during our stay. Each and every staff of the was very accomodating and polite, they gave lots of treats and even decorated our room with balloons and birthday banner. My son was very happy for all the birthday songs and cakes that he received. At the end of the day he told us this is his birthday ever. Thank you swissotel for making our stay memorable.

Firstly the staff are wonderful and extremely helpful. My in-laws booked this blindly as an overnight stay en route to our destination and after arriving in the evening I almost immediately began to notice comings and goings both to and from bedrooms by older Korean/Japanese/European men with young ladies. I'm wise enough to know what was going on. Luckily all our children were enjoying the lovely pool area and were oblivious to the nature of things. Whilst the hotel staff are fantastic we think this is a one time stay only for us.

Thank you for making my stay at Surestay Clarview a memorable one. I enjoyed your hospitality and your delicious Kare-kare. The room was spacious, clean and well-lit. The wifi was fast and reliable, which was important for my online meetings. I appreciated the polite and helpful staff at the hotel. Shout out to Jen and Gilbert. However, there were some areas that could be improved. For example, some of the employees were too loud while on duty, which disturbed my peace and quiet. Also, the service at the restaurant was kinda slow and I had to call someone twice to get their attention. Finally, I had a hard time reaching the reception by phone when I needed some bath soap. I had to go down to the lobby and found two personnel who said they didn't receive any call. Overall, I still had a lovely stay at your hotel and I would recommend it to others. As a former hotelier, I know how hard it is to run a hotel and I appreciate your efforts. I hope you will take my feedback as constructive criticism and work on improving your service. See you soon!

Location is very nice and accessible, service is quiet good. Cleanliness is very wise and nice, however somehow lack of amenities like the limited toiletries you have to buy it separately. But everything is still fun and good upon the stay. It was my second time in here.

값싼 숙소이기에 많은 기대를 할 필요가 없다. 위치는 유로텔건너 지프니터미널에서 1.4km 정도 크리아타운방향으로 가는길 중간에 있다. 직원들은 친절하다. 조용히 쉴수 있어서 좋다. 방은 약간 넓은 편이다. 이런점들은 장점이다. 단점은 샤워시 수압이 낮고 주변에 식사를 할만한곳이 없다. 식사를 하려면 지프니를 타거나 트라이시클 또는 그랩을 사용해서 이동해야한다. 지프니는 양방향으로 매우 자주 다닌다. 그리고 안전하다고 생각된다. 24년1월 현재 지프니의 요금은 13페소이다.

They upgraded our room to Euro suite. The staffs are super nice and the room is well-cleaned. I and my boyfriend are planning to book again when we go back in Pampanga. Hoping ma-upgrade po ulit ang room, hihi. Thank youuu! Overall rate is 10/10!

I have stayed in thiis hotel for a couple of times and each time they did not disappoint me. Great location and Friendly staff with great service all round. Looking forward to my next stay.

Location is very convenient if you're coming from the North and would want to spend few hours of rest before heading to the Clark International Airport for your flight. It's located near the Dau Bus Terminal where most buses from the north stop.

Once you emotionally and mentally accept that you're not staying at a Hilton resort, the Queens hotel is more than adequate to fit most of your needs. Paying in cash does provide a discount, so I would recommend to take advantage of the strong dollar and pay cash. They do expect a cash payment on arrival though. A reviewer did post that towels are worn and thin. This is true. I put my towel up to the light and I could see through it. Queen's should definitely buy higher quality towels. Rooms don't have a coffee maker, only two bottles of water. I've already learned from past experience the service and food at the restaurant downstairs is very bad (at least for breakfast) so I typically walk to Phillies or Envy. The refrigerator is filled with snack bar items, but I simply tell housekeeping to remove all the items and I fill up the fridge with my own items (water, soda, beer). My room did have toiletries such as toothbrush, razor, comb etc. I did get the room with the balcony overlooking the pool so maybe all the toiletries come with a certain type of room? Staff is very friendly and will greet you with a smile and call you by name.

I stayed here for 22 nights with my partner and overall, it was a good experience. We stayed in a deluxe king room on the bottom floor. Pros: -comfortable bed -good shower with many shower heads and hand held hose -good location in Balibago close to many good restaurants and karaoke bars -staff are friendly and attentive, special shout out to Cherry for helping me organize flowers on Valentine's Day -easily accessible by car and free parking -the rate is quite cheap, will be hard to find a better hotel for this price in the area -the WiFi was consistently reliable with fast speeds throughout my stay Cons: -despite daily housekeeping, the floor of the room is always dirty, you cannot walk barefoot in the room or your feet will be black with dirt. needs to be mopped with stronger chemicals -the shower needs a deep and thorough clean with stronger chemicals also. housekeeping staff are mopping the floor, but white and black mould accumulate very quickly which poses a health risk. it seems like they're just cleaning the bathroom with basic chemicals or water only -would be much better if the TV was a smart TV so that guests can enjoy Netflix etc, however they did have cable TV -quite often, our access card stopped working every 2-3 days which is inconvenient as we have to go to reception constantly to get it fixed. also, there are 2 of us but they refused to give us 2 room keys. If the small issue with cleanliness of the floors/shower is resolved and this hotel had a smart TV, it would truly transform the hotel to a 5 star experience. Overall, I would stay here again.