Hotel berhampiran Kamikaze East Airfield, Mabalacat

We were on our anniversary staycation, and for the first time in all the places we’ve stayed at (and we love to travel and stayed in cheaper places), I woke up with a cockroach bite on my eye. I wouldnt’ve posted a review but it still hurts, I can’t scratch my eye and it’s been heavy so it hurts and I can’t work right since, and I do online work, so it’s been hard :( the facilities are good. The food is expensive, not much of a selection, but I hope they clean better. I told the reception and pointed to my eye, they gave us an hour extension for checkout, which isn’t really special, or compensates for the damages their poor cleaning did :/

Location is very convenient if you're coming from the North and would want to spend few hours of rest before heading to the Clark International Airport for your flight. It's located near the Dau Bus Terminal where most buses from the north stop.

We are truly blessed that we discovered the best kept secret in Luzon, Philippines and it is in Clark City, Pampanga! The park inn by Radisson secret for us to come back the 2nd time around is their excellently trained hotel staff! Almost all of their employees from guards to chambermaids are very respectful and mindful of each guests needs. The front office are always cheerful and efficient. The restaurant workers are attentive and quick. The porter and van driver are extremely helpful and thoughtful. When you visit this hotel ask for these these personnel: Front office = Rem, Angel, Ace, and James, ad Maren; Restaurant = Dion, Kido, AJ, Randy and Jessie; Room Cleaning = Richard, Edward & Kevin; Bags = John Not only did these staff gave their best at their assigned tasks but they also multi-tasked. My husband and I observed their performances for a week because we also owned our lodging facility in Virginia, USA. What touched us also, when we checked out at the crack of dawn, a sandwich with fresh fruit and freshly brewed coffee were waiting for us to go with our trip to the airport. Now that is a superb customer service! Finally, I want to mention the array of food served each day is well thought-out and very appealing. Kudos to the chef - it's getting better each time! The bedroom is so comfy that my husband wants to stay inside all day! For those checking in, make sure to request to clear the deposit charged amount to your credit card as soon as you check out. My family and I will definitely plan on making this lodging facility our home while visiting our relatives in Luzon area. Keep up the excellent and professional training Radisson!!!

Firstly the staff are wonderful and extremely helpful. My in-laws booked this blindly as an overnight stay en route to our destination and after arriving in the evening I almost immediately began to notice comings and goings both to and from bedrooms by older Korean/Japanese/European men with young ladies. I'm wise enough to know what was going on. Luckily all our children were enjoying the lovely pool area and were oblivious to the nature of things. Whilst the hotel staff are fantastic we think this is a one time stay only for us.

Thank you for making my stay at Surestay Clarview a memorable one. I enjoyed your hospitality and your delicious Kare-kare. The room was spacious, clean and well-lit. The wifi was fast and reliable, which was important for my online meetings. I appreciated the polite and helpful staff at the hotel. Shout out to Jen and Gilbert. However, there were some areas that could be improved. For example, some of the employees were too loud while on duty, which disturbed my peace and quiet. Also, the service at the restaurant was kinda slow and I had to call someone twice to get their attention. Finally, I had a hard time reaching the reception by phone when I needed some bath soap. I had to go down to the lobby and found two personnel who said they didn't receive any call. Overall, I still had a lovely stay at your hotel and I would recommend it to others. As a former hotelier, I know how hard it is to run a hotel and I appreciate your efforts. I hope you will take my feedback as constructive criticism and work on improving your service. See you soon!

They upgraded our room to Euro suite. The staffs are super nice and the room is well-cleaned. I and my boyfriend are planning to book again when we go back in Pampanga. Hoping ma-upgrade po ulit ang room, hihi. Thank youuu! Overall rate is 10/10!

I have stayed in thiis hotel for a couple of times and each time they did not disappoint me. Great location and Friendly staff with great service all round. Looking forward to my next stay.

Once you emotionally and mentally accept that you're not staying at a Hilton resort, the Queens hotel is more than adequate to fit most of your needs. Paying in cash does provide a discount, so I would recommend to take advantage of the strong dollar and pay cash. They do expect a cash payment on arrival though. A reviewer did post that towels are worn and thin. This is true. I put my towel up to the light and I could see through it. Queen's should definitely buy higher quality towels. Rooms don't have a coffee maker, only two bottles of water. I've already learned from past experience the service and food at the restaurant downstairs is very bad (at least for breakfast) so I typically walk to Phillies or Envy. The refrigerator is filled with snack bar items, but I simply tell housekeeping to remove all the items and I fill up the fridge with my own items (water, soda, beer). My room did have toiletries such as toothbrush, razor, comb etc. I did get the room with the balcony overlooking the pool so maybe all the toiletries come with a certain type of room? Staff is very friendly and will greet you with a smile and call you by name.

Had been about 6 years since I last stayed here. For the most part it is the same although a bit more expensive than in the past. The pool and rooftop are great! The bed is average at best, would be expect a much softer/comfortable bed for the price. I would stay here again, if the price point drops to a more competitive rate.

I stayed here for 22 nights with my partner and overall, it was a good experience. We stayed in a deluxe king room on the bottom floor. Pros: -comfortable bed -good shower with many shower heads and hand held hose -good location in Balibago close to many good restaurants and karaoke bars -staff are friendly and attentive, special shout out to Cherry for helping me organize flowers on Valentine's Day -easily accessible by car and free parking -the rate is quite cheap, will be hard to find a better hotel for this price in the area -the WiFi was consistently reliable with fast speeds throughout my stay Cons: -despite daily housekeeping, the floor of the room is always dirty, you cannot walk barefoot in the room or your feet will be black with dirt. needs to be mopped with stronger chemicals -the shower needs a deep and thorough clean with stronger chemicals also. housekeeping staff are mopping the floor, but white and black mould accumulate very quickly which poses a health risk. it seems like they're just cleaning the bathroom with basic chemicals or water only -would be much better if the TV was a smart TV so that guests can enjoy Netflix etc, however they did have cable TV -quite often, our access card stopped working every 2-3 days which is inconvenient as we have to go to reception constantly to get it fixed. also, there are 2 of us but they refused to give us 2 room keys. If the small issue with cleanliness of the floors/shower is resolved and this hotel had a smart TV, it would truly transform the hotel to a 5 star experience. Overall, I would stay here again.