Hotel berhampiran Old PNR Mabalacat Station, Mabalacat

We are truly blessed that we discovered the best kept secret in Luzon, Philippines and it is in Clark City, Pampanga! The park inn by Radisson secret for us to come back the 2nd time around is their excellently trained hotel staff! Almost all of their employees from guards to chambermaids are very respectful and mindful of each guests needs. The front office are always cheerful and efficient. The restaurant workers are attentive and quick. The porter and van driver are extremely helpful and thoughtful. When you visit this hotel ask for these these personnel: Front office = Rem, Angel, Ace, and James, ad Maren; Restaurant = Dion, Kido, AJ, Randy and Jessie; Room Cleaning = Richard, Edward & Kevin; Bags = John Not only did these staff gave their best at their assigned tasks but they also multi-tasked. My husband and I observed their performances for a week because we also owned our lodging facility in Virginia, USA. What touched us also, when we checked out at the crack of dawn, a sandwich with fresh fruit and freshly brewed coffee were waiting for us to go with our trip to the airport. Now that is a superb customer service! Finally, I want to mention the array of food served each day is well thought-out and very appealing. Kudos to the chef - it's getting better each time! The bedroom is so comfy that my husband wants to stay inside all day! For those checking in, make sure to request to clear the deposit charged amount to your credit card as soon as you check out. My family and I will definitely plan on making this lodging facility our home while visiting our relatives in Luzon area. Keep up the excellent and professional training Radisson!!!

We were on our anniversary staycation, and for the first time in all the places we’ve stayed at (and we love to travel and stayed in cheaper places), I woke up with a cockroach bite on my eye. I wouldnt’ve posted a review but it still hurts, I can’t scratch my eye and it’s been heavy so it hurts and I can’t work right since, and I do online work, so it’s been hard :( the facilities are good. The food is expensive, not much of a selection, but I hope they clean better. I told the reception and pointed to my eye, they gave us an hour extension for checkout, which isn’t really special, or compensates for the damages their poor cleaning did :/

We celebrated my son's birthday here and stayed for 3 days and 2 nigths, it was the best decision ever because the hotel made my family really special during our stay. Each and every staff of the was very accomodating and polite, they gave lots of treats and even decorated our room with balloons and birthday banner. My son was very happy for all the birthday songs and cakes that he received. At the end of the day he told us this is his birthday ever. Thank you swissotel for making our stay memorable.

Thank you for making my stay at Surestay Clarview a memorable one. I enjoyed your hospitality and your delicious Kare-kare. The room was spacious, clean and well-lit. The wifi was fast and reliable, which was important for my online meetings. I appreciated the polite and helpful staff at the hotel. Shout out to Jen and Gilbert. However, there were some areas that could be improved. For example, some of the employees were too loud while on duty, which disturbed my peace and quiet. Also, the service at the restaurant was kinda slow and I had to call someone twice to get their attention. Finally, I had a hard time reaching the reception by phone when I needed some bath soap. I had to go down to the lobby and found two personnel who said they didn't receive any call. Overall, I still had a lovely stay at your hotel and I would recommend it to others. As a former hotelier, I know how hard it is to run a hotel and I appreciate your efforts. I hope you will take my feedback as constructive criticism and work on improving your service. See you soon!

They upgraded our room to Euro suite. The staffs are super nice and the room is well-cleaned. I and my boyfriend are planning to book again when we go back in Pampanga. Hoping ma-upgrade po ulit ang room, hihi. Thank youuu! Overall rate is 10/10!

I have stayed in thiis hotel for a couple of times and each time they did not disappoint me. Great location and Friendly staff with great service all round. Looking forward to my next stay.

Once you emotionally and mentally accept that you're not staying at a Hilton resort, the Queens hotel is more than adequate to fit most of your needs. Paying in cash does provide a discount, so I would recommend to take advantage of the strong dollar and pay cash. They do expect a cash payment on arrival though. A reviewer did post that towels are worn and thin. This is true. I put my towel up to the light and I could see through it. Queen's should definitely buy higher quality towels. Rooms don't have a coffee maker, only two bottles of water. I've already learned from past experience the service and food at the restaurant downstairs is very bad (at least for breakfast) so I typically walk to Phillies or Envy. The refrigerator is filled with snack bar items, but I simply tell housekeeping to remove all the items and I fill up the fridge with my own items (water, soda, beer). My room did have toiletries such as toothbrush, razor, comb etc. I did get the room with the balcony overlooking the pool so maybe all the toiletries come with a certain type of room? Staff is very friendly and will greet you with a smile and call you by name.

They told us to get in line before getting in but once they accommodate the guests for 8pm, the people that are not in line are getting first before us, for the Php 2750 per person the way they manage the people in order is very disappointing (also the people that go first that are not in proper line are so disappointing thinking that you afford to pay to eat here but you can’t follow simple rule and displaying such behavior 🫠). Also the price is not worth it for the things you can eat here, the tomahawk is not that delicious and the lobster is like just ok, and also the time we get there, the ice cream for dessert I think just lasts for 30 mins and they don’t refill it also there are food that are so limited like salmon and other viands, I did not even take a taste of lechon. After our experience I think the vloggers are just overreacting for their vlog here. In the end there is no particular food that manages me to remember its good taste and all are just meh or just the same taste in other buffet restaurants that offers more variety of food in just under Php 1k

Had been about 6 years since I last stayed here. For the most part it is the same although a bit more expensive than in the past. The pool and rooftop are great! The bed is average at best, would be expect a much softer/comfortable bed for the price. I would stay here again, if the price point drops to a more competitive rate.

Staff had been very warm and responds swiftly. This is tru the moment we landed on the driveway. Check in was fast; room was clean and food was good. We love of course the bar cos it has a pool area and the cocktails are great! Location is one of its aces too and we’ll definitely consider for our next visit. The bell boy took a long time to pick up hut the front desk followed through and apologised.