Ulasan Ascott Macau

completely disappointed with cleanliness of the room. dusty and stains around the room. was extremely shocked to see blood stains on bed sheets - called and requested for immediate follow up in the middle of the night but turned out 2 other bed sheets were not any better (one also with blood stains and the other one with a big yellowish stain). finally got a third one bit there were bugs which made me could not sleep at all. disgusting and will never return nor recommend it to anyone!!!

The hotel rooms need to be updated- they’re worse for wear. Stained furniture, holes in towels, stained carpet. The gym is great. But the saving point to this place is the staff - they’re kind and doing their very very best with a hotel that needs work. Honestly I wouldn’t stay here again unless the owners spend some money and refit it. It’s not to the Ascott standard. The hardest part is getting good staff and they have this so it is strange they don’t do some cosmetic updates and bring this hotel up to standard.

First time stay in this hotel is close to MGM and main area, convenience for traveller. Front office and security guard is very nice and helpful. I can say one of the best hotel in Macau.

All of the rooms have a bad smell , facilities are too low , stay in this hotel is equal waste money and feeling

The location is good, room is big and tidy but has bad smell seems not using for a long time

Ascott Macau is the hotel that I usually stay at during the past 2 years because its staff are friendly and helpful as well as efficiently .They will accede my request for upgrading the room if possible. The location of the hotel is excellent as it is closed to casinos, restaurants and transportation. I am sure to stay at this hotel on my next trip. Thanks to the staff handling my check in and check out, both of them are very nice.

Its alright but dont expect too much The concierge wouldnt help to hail for a taxi

very good hotel and a nice place to be honest with you

Location is very good. In the middle of the city which is accessible to all transport. I always love the kitchen the reason why i always book for a Noble Room. Ambience is very good too as i like brighter room with lots of windows for a view. Would definitely comeback and recommend.

The lack of flexibility and the magnitude of the charge left me feeling unfairly penalized. The staff, while generally courteous, seemed to adhere rigidly to this policy without room for discussion or understanding. This approach to guest service is disheartening and not what I expected from a brand that prides itself on hospitality.

very convenient location, loved the bath amenities and warm indoor pool. Service counter folks should smile more, and handphone charging points should be installed in the lounge.

Very clean, very tidy and comfortable, super closed to Wynn resorts and MGM

Location very good in Macau Very clean and convenient area Will stay here again

Restaurant downstairs was great! Rooms were clean and service was excellent.