Ascott Macau

Ulasan Ascott Macau

Ascott Macau

No. 339 Rua Cidade de Braga, Macau Peninsula, Macau, ChinaLihat Butiran Hotel
Ascott Macau
Ascott MacauAscott MacauAscott Macau
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Ulasan Tetamu

4.3/5
Sangat Baik
1111 ulasan
Ulasan yang disahkan
Persekitaran4.4
Kemudahan4.1
Perkhidmatan4.2
Kebersihan4.3
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Semua ulasan(1111)
Ulasan positif(1012)
Ulasan dengan gambar/video(201)
Bilik yang besar(54)
Lokasi yang strategik(49)
Bau yang pelik di dalam bilik(29)
Penyambut tetamu yang peramah(29)
Terletak di pusat bandar(14)
Kolam renang yang bagus(13)
Sesuai untuk keluarga(10)
Telah menginap beberapa kali(10)
Ulasan kurang baik(99)
gisellashoko
Deluxe King
Menginap pada Ogo 2024
Bisnes
15 ulasan
1.7/5
Disiarkan pada 14 Sep 2024
completely disappointed with cleanliness of the room. dusty and stains around the room. was extremely shocked to see blood stains on bed sheets - called and requested for immediate follow up in the middle of the night but turned out 2 other bed sheets were not any better (one also with blood stains and the other one with a big yellowish stain). finally got a third one bit there were bugs which made me could not sleep at all. disgusting and will never return nor recommend it to anyone!!!
Terjemah
Jawapan daripada Pihak Penginapan: Dear Ascott guest, Thank you very much for taking the time to sharing your recent stay experience. We have read through the review, and I am embarrassed to leaned that we have fallen short to meet your expectations in our cleanliness during your recent stay with us. Base on your review we are going through rectification and make improvements on the respective areas; rest ensure this was not the standard room feature of Ascott Macau. Our sincerest apologies for any inconveniences or unnecessary aggravations that such glitches may have caused. Once again many thanks for bringing your recent experiences to our attention. Thank you
Pengguna Tetamu
Bilik Deluxe
Menginap pada Apr 2024
Bisnes
15 ulasan
3.2/5
Disiarkan pada 2 Jun 2024
The hotel rooms need to be updated- they’re worse for wear. Stained furniture, holes in towels, stained carpet. The gym is great. But the saving point to this place is the staff - they’re kind and doing their very very best with a hotel that needs work. Honestly I wouldn’t stay here again unless the owners spend some money and refit it. It’s not to the Ascott standard. The hardest part is getting good staff and they have this so it is strange they don’t do some cosmetic updates and bring this hotel up to standard.
Terjemah
6/7
Jawapan daripada Pihak Penginapan: Dear Ascott guest, Thank you very much for taking the time to sharing your recent stay experience. We have read through the review, and I am embarrassed to leaned that we have fallen short to meet your expectations in our cleanliness and room maintenance during your recent stay with us. Base on your review we are going through rectification and make improvements on the respective areas; rest ensure this was not the standard room feature of Ascott Macau. Our sincerest apologies for any inconveniences or unnecessary aggravations that such glitches may have caused. Furthermore; We will definitely share your complement to our colleagues, once again many thanks for bringing your recent experiences to our attention and we sincerely hope to have the pleasure of welcoming you back soon. Thank you
Arthur
Deluxe King
Menginap pada Okt 2024
Bisnes
3 ulasan
4.2/5
Sangat Baik
Disiarkan pada 28 Nov 2024
Best location. Good amenities. Great service. A gem at reasonable cost.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Guest, Thank you for taking the time to share your comments with us following your recent stay at with us. We are pleased to learn that you were satisfied with the stay. We look forward to the pleasure of welcoming you back soon. Thank you!
Achwong
Deluxe King
Menginap pada Jul 2024
Bisnes
25 ulasan
5.0/5
Luar Biasa
Disiarkan pada 12 Sep 2024
First time stay in this hotel is close to MGM and main area, convenience for traveller. Front office and security guard is very nice and helpful. I can say one of the best hotel in Macau.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Ascott Guest, Thank you for taking the time to share your comments with us following your recent stay at with us. We are pleased to learn that you were satisfied with the stay. We look forward to the pleasure of welcoming you back soon. Thank you!
Pengguna Tetamu
Bilik Deluxe
Menginap pada Ogo 2024
Lain-lain
9 ulasan
3.5/5
Disiarkan pada 2 Nov 2024
Small hotel but located in perfect spot. Easy commute to wynn and mgm
Terjemah
Jawapan daripada Pihak Penginapan: Dear Ascott Guest, Thank you for taking the time to share your comments with us following your recent stay at with us. We are pleased to learn that you were satisfied with the stay. We look forward to the pleasure of welcoming you back soon. Thank you!
Pengguna Tetamu
Bilik Deluxe
Menginap pada Mei 2024
Bisnes
17 ulasan
1.2/5
Disiarkan pada 10 Jun 2024
All of the rooms have a bad smell , facilities are too low , stay in this hotel is equal waste money and feeling
Terjemah
Jawapan daripada Pihak Penginapan: Dear Ascott guest, Thank you for taking the time to share your Ascott stay experience with us. Our hotel has always been committed to providing warm service to our guests and attaches great importance to the feedback given by our guests. We're sorry to hear you share your experience. After reviewing the record, our Front Desk and Housekeeping colleagues had shown other rooms to you until it met your reference. Once again, we thank you for your comments and it will provide motivation for our hotel to provide better services. Thank you
Dilys
Bilik Deluxe
Menginap pada Jun 2024
Pasangan
36 ulasan
4.7/5
Menakjubkan
Disiarkan pada 4 Jul 2024
The location is good, room is big and tidy but has bad smell seems not using for a long time
Terjemah
Jawapan daripada Pihak Penginapan: Dear Ascott Guest, Thank you for taking the time to share your comments with us following your recent stay at with us. We are pleased to learn that you were satisfied with our hotel. We will definitely share your comment on the room smell with our colleagues, we look forward to the pleasure of welcoming you back soon. Thank you!
Pengguna Tetamu
Deluxe King
Menginap pada Ogo 2024
Lain-lain
8 ulasan
2.5/5
Disiarkan pada 24 Sep 2024
Friendly and helpful staff clean but room is small overall is acceptable
Terjemah
Jawapan daripada Pihak Penginapan: Dear Ascott Guest, Thank you for taking the time to share your comments with us following your recent stay at with us. We are pleased to learn that you were satisfied with the stay. We look forward to the pleasure of welcoming you back soon. Thank you!
Pengguna Tetamu
Bilik Kembar Mewah
Menginap pada Apr 2024
Melancong bersama rakan
5 ulasan
4.5/5
Hebat
Disiarkan pada 31 Mei 2024
Ascott Macau is the hotel that I usually stay at during the past 2 years because its staff are friendly and helpful as well as efficiently .They will accede my request for upgrading the room if possible. The location of the hotel is excellent as it is closed to casinos, restaurants and transportation. I am sure to stay at this hotel on my next trip. Thanks to the staff handling my check in and check out, both of them are very nice.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Ascott Guest, Thank you for taking the time to share your comments with us following your recent stay at with us. We are pleased to learn that you were satisfied with our hotel. We will definitely share your complement to our colleagues, we look forward to the pleasure of welcoming you back soon. Thank you!
Pengguna Tanpa Nama
Bilik Kembar Mewah
Menginap pada Mei 2024
Keluarga
2 ulasan
3.0/5
Disiarkan pada 23 Jul 2024
Its alright but dont expect too much The concierge wouldnt help to hail for a taxi
Terjemah
Jawapan daripada Pihak Penginapan: Dear Ascott guest, Thank you for taking the time to share your Ascott stay experience with us. Our hotel has always been committed to providing warm service to our guests and attaches great importance to the feedback given by our guests. We're sorry to hear that no taxi available, please understand that hotel can only assist to contact the taxi company for order, it still depends if the taxi driver accepting our order. Once again, we thank you for your comments. Thank you
AndySit
Deluxe King
Menginap pada Jul 2024
Pasangan
104 ulasan
3.5/5
Disiarkan pada 30 Ogo 2024
very good hotel and a nice place to be honest with you
Terjemah
Jawapan daripada Pihak Penginapan: Dear Ascott Guest, Thank you for taking the time to share your comments with us following your recent stay at with us. We are pleased to learn that you were satisfied with the stay. We look forward to the pleasure of welcoming you back soon. Thank you!
Pengguna Tetamu
Bilik Deluxe
Menginap pada Okt 2024
Solo
2 ulasan
4.5/5
Hebat
Disiarkan pada 22 Nov 2024
Location and standard of services good.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Guest, Thank you for taking the time to share your comments with us following your recent stay at with us. We are pleased to learn that you were satisfied with the stay. We look forward to the pleasure of welcoming you back soon. Thank you!
Ki tz
Suite
Menginap pada Jul 2023
Keluarga
2 ulasan
4.7/5
Menakjubkan
Disiarkan pada 31 Ogo 2023
Location is very good. In the middle of the city which is accessible to all transport. I always love the kitchen the reason why i always book for a Noble Room. Ambience is very good too as i like brighter room with lots of windows for a view. Would definitely comeback and recommend.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Ascott Guest, Thank you for taking the time to share your comments with us following your recent stay at with us. We are pleased to learn that you were satisfied with our hotel. Your feedback is truly encouraging for the entire team and we will continue to carry forward our service principles for the comfort and satisfaction of our guests. Thank you for your sharing and look forward to the pleasure of welcoming you back soon.
Jakarta Sky
Deluxe King
Menginap pada Jan 2024
Bisnes
48 ulasan
4.0/5
Sangat Baik
Disiarkan pada 8 Feb 2024
The lack of flexibility and the magnitude of the charge left me feeling unfairly penalized. The staff, while generally courteous, seemed to adhere rigidly to this policy without room for discussion or understanding. This approach to guest service is disheartening and not what I expected from a brand that prides itself on hospitality.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Ascott Guest, Thank you for taking the time to share your comments with us following your recent stay at with us. Rest assured that we have addressed the issue with our team for improvements and attention. Once again, thank you for your sharing and we truly hope everything is fine. We look forward to the pleasure of welcoming you back soon.
Pengguna Tetamu
Bilik Kembar Mewah
Menginap pada Dis 2023
Melancong bersama rakan
1 ulasan
4.5/5
Hebat
Disiarkan pada 4 Feb 2024
very convenient location, loved the bath amenities and warm indoor pool. Service counter folks should smile more, and handphone charging points should be installed in the lounge.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Ascott Guest, Thank you for taking the time to share your comments with us following your recent stay at with us. We are pleased to learn that you were satisfied with our hotel. Rest assured we have addressed the issue with our team for improvements and attention. Thank you for your sharing and we truly hope everything is fine. we look forward to the pleasure of welcoming you back soon.