Premier Inn Macclesfield South West

The room was of a very good standard, especially for the reasonable price of £55 per night. I actually ended up extending my stay because I wasn't ready to leave! Special mention must go to Christopher who was working at reception during my visit, and his manager Mike. On New Years's Day I made a mistake by booking my room extension at the wrong Premiere Inn location. The fee was non-refundable, however both Christopher on reception and Mike the manager (by way of a phone call as it was his day off!) worked some sort of magic and managed to switch over my room to the right location at no extra cost to myself, completely saving the day and allowing me to continue enjoying my New Year's Day celebration. I'm very grateful for their hard work and patience. I'd definitely stay there again.

The hotel is absolutely fine, just what you expect from Premier Inn but…, and this is a big but, the breakfast provided by the adjoining pub was diabolical. “Unlimited breakfast” - as Jim Royle would say “My a**e”. Limited breakfast is a better description. One poor lad doing his best to deal with all the customers, very limited continental choice, a water urn that was not much bigger than a kettle, cooked breakfast that had to be ordered one table at a time and took 15 mins to arrive, black pudding that was the thinnest possible slices and then grilled until crispy, a toaster that took forever. I could go on but life is too short. Suffice to say we got a full refund. Greene King who are contracted by Premier Inn to provide breakfast are letting them down big time.

I had family stay here on Friday 15th November, and they never had such a worst stay before. They were greeted by such a miserable man on reception that called himself a manager. The restaurant next door put you to shame when it comes to customer service. And maybe when talking bad about how you have treated someone that you are the manager for maybe close the office door. I am appalled and will not allow my family stay here again. The cleanliness of the room was brilliant but not understanding the tacky plastic boxes in the room with tea and coffee in. And how empty the whole reception is no welcoming feel. Have put in official complaint with customer services.

Typical Premier Inn offering in Macclesfield, felt a bit dated and in need of a refurb, room was cold and heater barely improved the temperature. Check in staff was very friendly and helpful, decent parking and a pub next door for any food offering

terrible cocky staff on reception pouring down with rain time was 14.40 we asked is our room ready he said yes but it,ll cost you a tenner before 3pm we said you said the room was ready he said it is but will cost you a tenner what soert of staff are this we left the bags in the car and came back at 11am disgusting service seme man was still on then he said next time read the small print BE NO NEXT TIME

Over twenty years this has been my first choice when visiting friends nearby. I new what to expect at a reasonable price. This time I was charged £273 for 2 nights, it will be my choice of last resort from now on. There are much better hotels cheaper even adding a taxi fare The staff were great however there are signs of lack of maintenance and the photo shows why our shower drained slowly, an indication of the cleaning routine.l