Grand Madurai by GRT Hotels

Nice new hotel, was there for only one night but did use the spa, lounge services and they were good, quality of food is good and so is overall experience. very close to airport and meenakshi temple. the rooms r good and spacious and overall in room facilities also good.

EXCELLENT HOTEL. ROOMS ARE VERY SPACIOUS AND COMFORTABLE. STAFF IS VERY FRIENDLY AND COOPERATIVE. SERVICE PROVIDED ARE EXCELLENT. SPECIALLY MS.YEMTI SING & MS.BIGYAN TOOK EXTRA CARE FOR ME AND MY WIFE. RATES ARE VERY REASONABLE. WE WOULD LOVE TO STAY HERE AGAIN, WHEN VISIT AGAIN. I STRONGLY RECOMMEND TO THE PEOPLE WITH FAMILY TO ATLEAST ONCE STAY HERE. NO SAFETY ISSUE. FOOD IS ALSO VERY DELICIOUS. IT WAS A PLEASENT STAY.

My wife and I had stayed here for a couple of nights. Here is my review: THE GOOD: 1. Brand New Hotel, beautiful ambience, the rooms, while slightly compact, are luxurious and sparkling clean. 2. No Plastics policy, drinking water is kept in glass bottles. 3. Superb amenities in the Toilet ( Dove brand soap/shampoo/lotions on tap) 4. Overall Good Service. 5. Room Rates are Reasonable ( Except for Suite Categories which are exorbitantly priced- the rates must be reduced by atleast 30%).Book Direct on their website for best rates and offers. THE NOT SO GOOD: 1. Location -a bit far off from the city. Cabs can be tough to get sometimes( especially early mornings/late night). The Travel Desk at the Hotel should offer Cabs 24/7 at competitive rates( for both local/Outstation) at short notice. 2. No super Markets/Major Restaurants/malls etc ( except for a Thallappakatti ) nearby within walking distance. 3. I have seen food/coffee trays lying outside rooms for hours together. This gives the impression of a 'Lodge' rather than a aspiring ''5 star Hotel'. Room Service should be very attentive that trays are cleared immediately. 3. Lack of Proper Communication/Transparency during allotment of Rooms on Check-in which was underwhelming: a. There was just one front desk executive at check-in counter at around 10.15 pm, with multiple guests waiting to check-in b. I had requested for an upgrade from a 'Business Class Room' to 'Grand Club Room'. Both rooms are the same( in size and otherwise). No proper explanation given on what category of room I was allotted. I was told that i have been given lounge access. No proper info given on what entails 'Lounge access'. c. One Lady receptionist said that the room I was allotted(434) is a 'Grand Club Room'. Later on check out I was told it is a 'Business Class Room'. Also the next day one receptionist called and said I am not eligible for 'Lounge Access'. The front desk team looks highly confused and un-coordinated. Think the entire front desk has to undergo proper training so that they speak in one voice. d. In every Star hotel I have stayed, a hostess from the front desk accompanies the guest to the room. Nothing of this sort was done. e. No Welcome Drink. No explanation on inclusions in package ( for eg 15% discount on F&B) In short the check-in experience could have been more 'WELCOMING'. However being a new hotel, I expect the above to be nothing more than teething issues. Overall, highly recommended, the BEST LUXURY ALL NEW HOTEL at Madurai. We shall be back.

Had a good experience with our family, it was nice and good food , chef ganesh was very cooperative madam anusha helped in other operations.team prabha, all made our day memorable.👍👍👍👍👍👍👍🥳🥳🥳🥳🥳🥳🥳🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂

best hotel in town with very ambitioned employees and a very customerminded Managemwnt. I recommend this hotel as number 1 in Mandurai and would prefer it against all others. It is like a beautiful island in the less charming area of Madurai.

The hotel is newly built, with all new gadgets. The staff are customer focused and the food is amazing. We were treated like guests. Would recommend and love to go back given an opportunity. The icing on the cake was the view of the famous Meenakshi temple from our room.