Scenic07420126065
3 Julai 2024
Do yourself a favor and avoid this hotel. I recently stayed at Cook’s Club Calvia Beach and was extremely disappointed with the experience. Despite the hotel’s 4-star rating, the cleanliness and service were far below acceptable standards. Upon arrival, I was given a room that was shockingly dirty: - There were multiple hairs on the bed and in the bathroom. - The bed sheets were visibly dirty. - I even found a bag containing sand and trash left by a previous guest. After complaining, I was moved to a second room, only to find it also dirty, with hairs all over the bathroom floor. Despite meeting with the manager, who offered an upgrade to a sea view room, the overall experience remained unacceptable. It took the hotel over 20 days to respond to my complaints, and their explanations did not justify the poor conditions. Additionally, I booked directly through their website, expecting high-quality service, which was not delivered. Given these issues, I strongly advise against staying at Cook’s Club Calvia Beach. The lack of cleanliness, poor service, and delayed responses are not worth the inconvenience. There are plenty of better options out there. Do yourself a favor and avoid this hotel
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