Pengguna Tetamu
3 Oktober 2024
AVOID THIS HOTEL AT ALL COSTS! If I could zero star this shambles I truly would. Where do I even begin… Me and my partner staying here from September 24th to the 2nd of October - self catering. We entered our room to two single beds a bathroom and tv. The bathroom had mould growing all over the ceiling and the bath and shower that leaked and turned the bathroom into your own swimming pool. Self catering - no kettle, microwave, fridge, plates, cutlery - went down to reception and the only thing they had available for us to RENT for the week was an iron. Then attempted to bring in some sandwiches from the local shop and some still drinks and were told we could not take these inside the hotel at all - tried to pay for there food and weren’t aloud because we were self catering so we had been forced to eat out morning to night for the whole 7 days which yes is the point of self catering but as you can imagine our thoughts were we would get cereal and milk, bread and ham in to last the week ultimately to save money but no. Then 2nd or 3rd day in decided to have a pool day - pool was all fun and games until I got entrapped on the suction draining on the side of the pool, resulting in a huge bruise, tried to complain and not one staff member spoke a word English so decided to email and still no response, after the pool day I then started with a blocked ear which was causing a lot of pain, come home and I’ve got an inner and outer ear canal infection with a bulging ear drum put down to the pool water which was the only water that had gotten into my ears whilst away so i am not currently on 500mg of amoxicillin - Malgrat de mar absolutely stunning and lots to do but do not book this hotel unless your ready for a shambles
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