Gem Riad

Nos hicieron sentir como en casa. Preciosa la habitación y muy muy limpio. Siempre pendientes de ayudarnos en todo. Lo recomendaría 100%. Volveremos.

The staff and hospitality were amazing. Ali and Abdul are fantastic - super patient and attentive, always on hand to welcome you home, to give tips and suggestions for places to go and things to see or even to just make you some lovely mint tea. They really do make you feel at home and the breakfast was also fantastic - would 100% recommend to others visiting this magical city.

Poor sanitation and hygiene standards. Although they might be ok for moroccans for us- europeans they are not acceptable. I and my partner we couldn’t force ourselves to have a shower in that filthy shower room with a plastic slimy shower door and left this place on 18th April staying less than a few hours in this riad. It was so disgusting that we couldn’t even think of having a breakfast there, although it is included into the price. Out of toiletries, you get some cheap toilet paper and soap. You will not get a face or hand towel in this place. :) The room was nothing like on the pictures. It was a tiny smelly dark outdated box nothing to do with a moroccan luxury. The floor in the room and bathroom was so filthy I couldn’t force myself to stand up on it barefoot. The floor in the room was covered by old filthy rugs and I am not sure when was the last time they undergone cleaning or sanitation. I don’t think it ever crossed the mind of their cleaner to hoover or sanitise the rugs. However, when i read the other reviews they give this place 9 or 10 star including cleanliness standards. And for this reason I question if the reviews are genuine. Given what I’ve seen I believe the reviews either being bought or corrupted, or the sort of visitors who stay in this riad cannot afford a 4-star Hilton or Radisson and for them this riad is a top notch and they don’t mind walking on dirty rugs and staying in those conditions. As for me, a clean shower and clean floors is a fundamental condition for a decent accommodation. I wish I could give this place a 3 star but this would be unfair on good 3 star places with good hygiene standards. If you think you will get some luxury here forget about it. Even some 2-star hostels are cleaner and nicer. We paid something like 53 euro for the room and frankly speaking it is not worth even that. 15 euro per night is all I would give for the room in this smelly, old and not clean riad.

The hosts, Abdulali and Ali are incredibly helpful and nothing is to much trouble. Outstanding customer service. Examples were arranging bus tickets, taxis, local information. Top class. The hotel room was clean daily with beautiful linen and towels. Lovely breakfast, great rooftop terrace. Good location in the heart of the Medina. We didn’t find it excessively noisy despite close proximity to main square. All in all a very pleasant stay. Thank you.

El Riad tiene muy buena ubicación, las camas son cómodas y está muy limpio. El personal es amable y el desayuno en la terraza está genial. La decoración es típica y está bien equipado, con caja fuerte, nevera...

Quarto bom, aprazível e espaçoso. Noites calmas. Localização óptima. Staff muito solicito e agradável. Pq almoço tipico mt bom. Recepção impecável desde o aeroporto até à praça onde o charter que lhes solicitámos previamente nos deixou. Boas vindas com chá de menta :). Gostámos muito e recomendamos. Valor correcto.