Hotel berhampiran Association Culturelle Station Alexandre, Marseille

What makes this place special are the people. Yes, it is modern, tastefully designed and immaculate with great access to public transport and a couple of local treasures, the front desk with Tata, Tania and Sujata, complete with broad smiles and great local knowledge are a compliment to manager Emmanuel and Mr Fixit, Julian.

The location in the new business district of Marseilles, the cleanliness, free WiFi and the Novotel's spacious suites with a balcony and a view of the cruise terminal convinced us. Since we were on a road trip through France and Spain with some friends, we traveled in a van. Unfortunately, the parking garages in these countries only have a limited height, but in the parking garage of this accomodiation, which was a 5-minute walk away, it was suitable for our large vehicle, was very generous and was also discounted for hotel guests. The staff at Novotel Suites was very friendly, a bar, a gym and a restaurant with daily breakfast were among the amenities of this hotel. We didn't use the breakfast because there were very good and cozy breakfast places where you can sit outside in the surrounding area. A shopping mall and public transport connections (metro/tram) were in the immediate vicinity. The Old Harbor with a lot of seafood restaurants and a wonderful atmosphere in the evening was easy to reach in about 15 minutes on foot. We can recommend this hotel, especially for guests with a large car.

My partner and I are staying in this hotel tonight (17Sep) The good. New hotel, feels clean and fresh. Nice airy lobby / reception area. Small pool but clean and inviting. Really friendly staff, I’ve asked for slippers and bucket of ice, delivered to our room within minutes with a smile. Thank you🌸 Underground car park, very convenient, but expensive. Bad: Our room ( no 814) has a very strange layout. The bathroom is “split” in half. Toilet is located separately by the door and the other “part of the bathroom” sink and shower is located on the other side of the room. Separate toilet has NO sink, so every time we use toilet we have to walk to the other side of the room to wash hands - unpractical, illogical and dead annoying. Very limited room service menu, very few dishes, no wine, no champi. The area - really dirty, rubbish on the street, noise from nearby apartment blocks. All in all - okay’ish for 1-2 nights not longer.

Although our stay was fine, we had a very bad experience. My brother-in-law forgot his tablet in his room. He had left it on the floor near the wall and in the morning upon drawing the curtains open the tablet was hidden behind so he didn't see it. Arriving in our next hotel destination (Villeneuve-Loubet) he realized the tablet was left in Toyoko-Inn. He immediately called the hotel and the security guy told him no tablet was found. He went to personally check the room that happened to be empty as no guest was in that room that night. He then told my brother-in-law he didn't find anything. We called the hotel again the following day and we got the same answer. We sent an e-mail to the hotel manager only to get the same answer. Since there was no other guest in that room it seems that only people from the hotel entered it. We can not believe a tablet can vanish without a human intervention so we suspect that somebody from the hotel found it but didn't deliver it to the reception. This matter ruined the remaining days of our vacation and left a bitter taste in our mouths. I sent a complaint to the Tourism Office in M****illes but they couldn't answer me as they are on public holidays! So, if you stay in that hotel double and triple check your room before you leave because if something valuable is forgotten it's more than certain it won't be recovered or compensated.

Wir waren zu Olympia 2024 hier. Hotel liegt verkehrsgünstig,Bus Bahnhof,Metro alles gut zu erreichen. Hotel ist etwas in die Jahre gekommen. Es ist ruhig,dank der Fenster.Der Balkon war zur Straße hin zwar schön,aber laut.Hotel liegt direkt an einem großen Platz,der sehr belebt ist. Personal freundlich.Küche im Zimmer war inkl.Kühlschrank super. Zimmerreinigung nicht täglich. Zu unserer Freude gab es ein Frühstücksbuffet mit allem was man von süß bis herzhaft benötigt. 12,90€ p.P. Klimaanlage im Zimmer war nicht zu kühl eingestellt.Betten waren gut.

very close to the station! and the staffs are friendly and helpful

โรงแรมขนาดใหญ่ หรูหรา ให้บริการดีสมกับเป็น IHG ดีมากๆ พนักงานดูแลดให้บริการเป็นอย่างดี ถ้ามีโอกาสเดินทางไปอีกครั้ง อยากกลับไปพักที่นี่อีก อาหารเช้าเยอะและอร่อย โรงแรมมีกลิ่นหอมที่ชอบตลอดเวลา เตียงนุ่ม หมอนนอนสบาย ชอบมากค่ะ ต้องกลับไปพักอีกครั้ง

The room we paid extra to hve view and light avoiding the back alley. Then a band with at leas ten instruments played all day without stopping a minute. Looked like a group from somewhere, hotel would not do a thing about it. Decibels over the norm you call the police or municipal autorities but the receptionist, keen at the hour of overcharging did not want to do anything. Bad experience. No sleep at day time is possible there.

We just stayed here last week. Props for the bunk beds which was helpful with family travel, but overall I found the hotel to be dirty. The hallway outside our room had crumbs everywhere and didn't look like it had been vacuumed in a while. The shower in our room wasn't as clean as I'd like. A tile outside our toilet room was loose and there was random water (?) behind the toilet long after room service had been there. While the property appears to be new, it is not in great condition and not as clean as it should be.

Stayed in this hotel in June 22. Have to admit that my first impression was student halls but we adapted well. The apartment was small but very clean. We had one bedroom but only big enough to house twin beds and a bedside table and a lamp. The beds were very comfortable. There was a separate toilet and a small bathroom with a over bath shower. I first thought that the bath was not clean but it was just here the enamel had worn away. There was a small kitchenette with cooker, fridge and dishwasher. We didn’t use it except for tea and coffee as we had B&B which was good the lady in the dining room was very friendly and was happy to help. We ate out for dinner. There is a table and chairs and a sofa bed in the living area plus a tv. The balcony was big and facing the sea which was nice with lovely views over the bay. There were patio table and chairs. If you are staying less than 8 days you won’t get room service but will provide it at an extra cost. There is a free safe deposit in all rooms. I think this is because of covid. There is free WiFi and a safety deposit box. There is no hairdryer in the rooms but you can get one from reception at no cost if you ask. Reception were ok but didn’t speak much English but we were in France after all so got by. The pool is small but nice the only thing is that there is no seating around the pool. Most people were just sitting on the decking on towels. The hotel is just 5 minutes from the beach. The only thing is that it was not Sandy but stony and gritty not good for making sand castles. There are no sun beds or parasols to hire, and very little shade. There is a Sandy beach further down the bay about 10 mins walk. There are restaurants close by but also more on the Sandy beach which is lovely. Also a good supermarket near too. You can get a bus into the city on the road next to the hotel the No 83 is €2 per person each way along the coast to the marina. I have to say that the external walls of the hotel need to be tidied up they look very tired. A lick of paint is needed badly, and maybe the rooms brought up to date a little. Maybe the hotel group could invest some funds into doing this. All in all we had a good stay but it could have been better. Thank you to all staff the made our stay comfortable.