Hotel dengan Tab Mandi di Marseille

very close to the station! and the staffs are friendly and helpful

Although our stay was fine, we had a very bad experience. My brother-in-law forgot his tablet in his room. He had left it on the floor near the wall and in the morning upon drawing the curtains open the tablet was hidden behind so he didn't see it. Arriving in our next hotel destination (Villeneuve-Loubet) he realized the tablet was left in Toyoko-Inn. He immediately called the hotel and the security guy told him no tablet was found. He went to personally check the room that happened to be empty as no guest was in that room that night. He then told my brother-in-law he didn't find anything. We called the hotel again the following day and we got the same answer. We sent an e-mail to the hotel manager only to get the same answer. Since there was no other guest in that room it seems that only people from the hotel entered it. We can not believe a tablet can vanish without a human intervention so we suspect that somebody from the hotel found it but didn't deliver it to the reception. This matter ruined the remaining days of our vacation and left a bitter taste in our mouths. I sent a complaint to the Tourism Office in M****illes but they couldn't answer me as they are on public holidays! So, if you stay in that hotel double and triple check your room before you leave because if something valuable is forgotten it's more than certain it won't be recovered or compensated.

โรงแรมขนาดใหญ่ หรูหรา ให้บริการดีสมกับเป็น IHG ดีมากๆ พนักงานดูแลดให้บริการเป็นอย่างดี ถ้ามีโอกาสเดินทางไปอีกครั้ง อยากกลับไปพักที่นี่อีก อาหารเช้าเยอะและอร่อย โรงแรมมีกลิ่นหอมที่ชอบตลอดเวลา เตียงนุ่ม หมอนนอนสบาย ชอบมากค่ะ ต้องกลับไปพักอีกครั้ง

The room was super clean and the hotel is just next to the main station.

We stayed in Sofitel Marseille for 3 nights in the summer of 2023. The hotel is located right on the periphery of the old port of Marseille where all the shops and restaurants are located. It takes about a 15-minute walk to get from the hotel all the way to the centre of the old port so the hotel is fairly insulated from the hustle and bustle of the old port. The exterior of the hotel looks a bit dated but the interiors feel very fresh, clean and bright. We upgraded our room to a deluxe room facing the old port at the reception and we thought it was worth it. We never tired of waking up to a view of the old port with a clear blue sky. The room itself was quite clean and spacious. There was enough room to open up two luggages and still move around comfortably. There is also a turn down service where the staff will put out the bedroom slippers and play some nice Jazz music when you come back. The bed was nice and comfortable and the pillows were fluffy. The only complaint we had was that the air conditioning would turn off in the middle of the night. The air conditioning control did not seem to work and it seems like the air conditioning is centrally controlled so the in-room controls did nothing. I could not sleep the first night as it was too warm and stuffy so we asked for a ventilateur (fan) the next day. That helped us to sleep better. Obviously, if you are planning to stay during the winter months then the heat at night should not be an issue. The staff at the reception were always pleasant, warm, friendly and polite. We were upsold the room with a view when we checked in so that should say something about how friendly the staff were. It was EUR70 per night for the room with a view and it included overnight parking (EUR27 per night) so it was really only about EUR50 extra per night. The valet and the concierge were all very helpful and nice and they all speak English well enough. If you intend to park here, do note that the roads within the hotel property can be quite narrow and the parking lots are quite narrow as well. It may be worthwhile getting the valet to help you park your car at least for the first day because driving from the car rental agencies at the Marseille train station to the hotel was stressful enough for us. We paid around EUR300 - 350 a night but we thought it was worth it and we thoroughly enjoyed our experience.

Great location, just in front of the port. Unfortunately we got a room without view but it was good enough. The host is very kind and helpful!

The hotel is reminiscent of some sort of eastern block hotel in the 1950’s Brown carpet tiles, artex walls, foam mattresses - and topped off with a view of the rail lines of central station. There is a key to your door so if more than one of you you’re stuffed. The AC works but it smells. Location is close to the train so ok, but also in a very undesirable spot It is probably the worst hotel I have ever stayed in. The staff are wonderful however and do their best given the state of the place. If you are after a cheap place then ok but bear in mind it’s appalling.

The hotel was quiet (provided your window closes well...), But the darkening curtains were old, and see through. They really provide the minimum Accor benefits for a gold/platinum/diamond member. No way to get a welcome drink for the two occupants of the room, and no gift as a benefit. Moreover it is the only hotel in the town that does not participate in the free breakfast at weekend benefit. Please take that into account. It is not advertised anywhere and we were told that we had to check it for ourselves on Accor website. The hotel takes a lot of advantages by using the name Mercure and attracts status members but they do not take this responsibility seriously and give the benefits as they see fit. The customer is not in a position to negotiate what benefits they want, so why is it so easy for a hotel to opt out?

I found staff really helpful. They changed my room for me so I could get a terrace and sea view and I really appreciated this. The hotel has an airy light Califonia feel and is well situated up the Corniche. The hotel can be reached very easily by a bus (no 83) from the port of Marseille and runs up and down so frequently, you'll never be waiting long and there is a stop right infront of the hotel. It's a very easy journey, and very beautiful too along the coastline, and I'd say it took about 10 -12 minutes. In fact, I left someting in my safe and had to contact the hotel and go straight back on the bus from Marseille centre and it was not too much stress, again staff very helpful. The bay it's in is lovely and its really charming walking along the coast of the Corniche. The hotel benefits from being close enough to the centre of Marseille with regular transport and just enough away from the bustle of the port for a more tranquil experience and to enjoy the stunning coastline and the surrounding bays and beaches. The bus route and the hotel itself provides great views of Chateau d’If. Peacful at night, I enjoyed sitting on my terrace with a drink watching the view well into the night. I was travelling alone and I never felt unsafe at all in Marseille, in fact, I'd love to go back.

Stayed here for one night prior to joining a cruise ship. Greeting at reception was great, room was spacious and we had a travel cot ready for us. Lunch was great and the service was impeccable. Disappointed the pool was closed and we were unable to use Sofitel pool as our child was under 7! Aircon was turned to heat only as it was winter and the room was stuffing so we were given a big industrial metal fan which worked a treat as we need to keep the room cool for the little one. Breakfast was a good selection, lots of choice and plenty for all dietary requirements. Would happily stay again, just when the pool is open.