Hotel berhampiran Cadre Image, Marseille

Price is quite reasonable with quality breakfast and facilities. Location is very good. Near to city centre. Parking fee is not bad. But the hotel is very busy. No bath and hand wash gel for both of my two rooms, even I went to the reception to request, they marked the problem but finally ignored which made me a bit disappointed.

The room was super clean and the hotel is just next to the main station.

Although our stay was fine, we had a very bad experience. My brother-in-law forgot his tablet in his room. He had left it on the floor near the wall and in the morning upon drawing the curtains open the tablet was hidden behind so he didn't see it. Arriving in our next hotel destination (Villeneuve-Loubet) he realized the tablet was left in Toyoko-Inn. He immediately called the hotel and the security guy told him no tablet was found. He went to personally check the room that happened to be empty as no guest was in that room that night. He then told my brother-in-law he didn't find anything. We called the hotel again the following day and we got the same answer. We sent an e-mail to the hotel manager only to get the same answer. Since there was no other guest in that room it seems that only people from the hotel entered it. We can not believe a tablet can vanish without a human intervention so we suspect that somebody from the hotel found it but didn't deliver it to the reception. This matter ruined the remaining days of our vacation and left a bitter taste in our mouths. I sent a complaint to the Tourism Office in M****illes but they couldn't answer me as they are on public holidays! So, if you stay in that hotel double and triple check your room before you leave because if something valuable is forgotten it's more than certain it won't be recovered or compensated.

酒店所處的街道不是那麼地優雅，但也不差，但附近不遠凱旋門那裡的環境實在太可怕了。前台接待是個温柔的黑人先生，説是衹有1樓的房間，在我們的要求下給了個2樓帶陽台的房間，但房間內不可開門到陽台去，這個規定十分奇葩，在法國其它地方沒有遇到過這種規定，還好房間設施不錯。

Hôtel convenable pour un 3 étoiles situé près du métro Perrier, un carrefour City juste à côté 7/7. L’endroit est propre mais pas nickel ( les angles ne sont pas fait) petit coin cuisine avec vaisselles dépareillées bouilloire mais pas machine à café . L’hôtel est silencieux, les chambres sont bien chauffées. Personnels disponibles

Excellent accueil, personnel des plus aimables, confort de la literie excellent , la propreté de la salle de bain peut mieux faire. Proximité des transports en commun et des centres commerciaux en fait un hôtel à recommander sans hésiter.

What makes this place special are the people. Yes, it is modern, tastefully designed and immaculate with great access to public transport and a couple of local treasures, the front desk with Tata, Tania and Sujata, complete with broad smiles and great local knowledge are a compliment to manager Emmanuel and Mr Fixit, Julian.

Un établissement très accueillant très à l’écoute. Un lieu très agréable un extérieur spacieux, une qualité de service rare Denis jours .

The hotel itself was ok. And the breakfast spread was quite nice. But a couple of problems: when we got to the room there was no toilet paper (or facial tissues). We picked some TP up from the front desk. Then when we went out, we put the “do not disturb” sign out. They came in anyway and remade the bed, but still didn’t bring any facial tissues. But the worst thing is we scheduled a shuttle to the nearby Vitrolles train station for 8:40. The train on Sat comes once an hour, so should have been plenty of time to catch the 9am train. Well the shuttle didn’t show up until about 8:54, and we missed the train. Tue annoying thing is I asked the front desk lady when the shuttle would arrive and she told me two minutes. If it had really been two minutes we would have made it. Or if she told me it would be late we could have walked (it’s like a 10- minute walk). Instead I’m sitting here waiting for an hour for the next train, so I figured I would write a review with all this extra time…