Hotel berhampiran Fort Saint-Jean, Marseille

We stayed in Sofitel Marseille for 3 nights in the summer of 2023. The hotel is located right on the periphery of the old port of Marseille where all the shops and restaurants are located. It takes about a 15-minute walk to get from the hotel all the way to the centre of the old port so the hotel is fairly insulated from the hustle and bustle of the old port. The exterior of the hotel looks a bit dated but the interiors feel very fresh, clean and bright. We upgraded our room to a deluxe room facing the old port at the reception and we thought it was worth it. We never tired of waking up to a view of the old port with a clear blue sky. The room itself was quite clean and spacious. There was enough room to open up two luggages and still move around comfortably. There is also a turn down service where the staff will put out the bedroom slippers and play some nice Jazz music when you come back. The bed was nice and comfortable and the pillows were fluffy. The only complaint we had was that the air conditioning would turn off in the middle of the night. The air conditioning control did not seem to work and it seems like the air conditioning is centrally controlled so the in-room controls did nothing. I could not sleep the first night as it was too warm and stuffy so we asked for a ventilateur (fan) the next day. That helped us to sleep better. Obviously, if you are planning to stay during the winter months then the heat at night should not be an issue. The staff at the reception were always pleasant, warm, friendly and polite. We were upsold the room with a view when we checked in so that should say something about how friendly the staff were. It was EUR70 per night for the room with a view and it included overnight parking (EUR27 per night) so it was really only about EUR50 extra per night. The valet and the concierge were all very helpful and nice and they all speak English well enough. If you intend to park here, do note that the roads within the hotel property can be quite narrow and the parking lots are quite narrow as well. It may be worthwhile getting the valet to help you park your car at least for the first day because driving from the car rental agencies at the Marseille train station to the hotel was stressful enough for us. We paid around EUR300 - 350 a night but we thought it was worth it and we thoroughly enjoyed our experience.

The InterContinental Marseille is undoubtedly the best luxury hotel in Marseille. Housed in a converted historical hospital, it offers a unique and charming ambiance. The breakfast served at the Terrace boasts breathtaking views and includes delicious freshly made waffles and refreshing orange juice. The rooms are impeccably clean, and the beds are luxuriously comfortable. However, upon our late arrival at 11pm, we were disappointed to find only cold sandwiches available for room service.

Un magnifique établissement bien situé à mi chemin du port ou de la gare SNCF à pieds. Extrêmement confortable, les chambres sont bien équipées. Côté restauration, le petit déjeuner buffet est complet, toutes options salées ou sucrées et très copieux. L'équipe hôtelière en place est chaleureuse et accueillante. Et le rapport qualité prix est excellent. Une belle expérience a renouveler qui permet de passer un beau weekend agréable dans la ville de Marseille

wowww, superrr nice experience. From reception staff, (from Mauritius) and also breakfast staff, they are all really nice and good!!!! Awesome. Amenities is Loccitane and for the first time, we stayed at hotel who provide room slipper and bath wear. Breakfast superbbbb with real honey and salmon smoked. Thank you so muchhhh.

The only advantage of this hotel is its location: not very far from the train station, not very far from Vieux Port. All the rest are disadvantages: 1/ Very dirty and poorly maintained Our room was terrible. VERY dirty, there were spots absolutely everywhere, even on curtains and celling! Strange drops on blue walls like somebody spilt juice. In addition to that, all four walls were scratched. I tried to capture this by camera. A lot of broken details everywhere, for example, a ventilation grill on a balcony. If things aren’t broken then they’re heavily scratched, for example, a bathtub. 2/ Very noisy The room window looked out onto the square with the arc. Nice view BUT it’s very noisy all day long and even at night. 3/ Luggage room I received a message from the hotel that they don’t have a luggage room. So, I had to pay 15€ at the train station to store my suitcase and bags. On check-in I asked why they don’t have a luggage room. And they answered they have it and showed it to me… So, what was this message???

Although our stay was fine, we had a very bad experience. My brother-in-law forgot his tablet in his room. He had left it on the floor near the wall and in the morning upon drawing the curtains open the tablet was hidden behind so he didn't see it. Arriving in our next hotel destination (Villeneuve-Loubet) he realized the tablet was left in Toyoko-Inn. He immediately called the hotel and the security guy told him no tablet was found. He went to personally check the room that happened to be empty as no guest was in that room that night. He then told my brother-in-law he didn't find anything. We called the hotel again the following day and we got the same answer. We sent an e-mail to the hotel manager only to get the same answer. Since there was no other guest in that room it seems that only people from the hotel entered it. We can not believe a tablet can vanish without a human intervention so we suspect that somebody from the hotel found it but didn't deliver it to the reception. This matter ruined the remaining days of our vacation and left a bitter taste in our mouths. I sent a complaint to the Tourism Office in M****illes but they couldn't answer me as they are on public holidays! So, if you stay in that hotel double and triple check your room before you leave because if something valuable is forgotten it's more than certain it won't be recovered or compensated.

The location in the new business district of Marseilles, the cleanliness, free WiFi and the Novotel's spacious suites with a balcony and a view of the cruise terminal convinced us. Since we were on a road trip through France and Spain with some friends, we traveled in a van. Unfortunately, the parking garages in these countries only have a limited height, but in the parking garage of this accomodiation, which was a 5-minute walk away, it was suitable for our large vehicle, was very generous and was also discounted for hotel guests. The staff at Novotel Suites was very friendly, a bar, a gym and a restaurant with daily breakfast were among the amenities of this hotel. We didn't use the breakfast because there were very good and cozy breakfast places where you can sit outside in the surrounding area. A shopping mall and public transport connections (metro/tram) were in the immediate vicinity. The Old Harbor with a lot of seafood restaurants and a wonderful atmosphere in the evening was easy to reach in about 15 minutes on foot. We can recommend this hotel, especially for guests with a large car.

What makes this place special are the people. Yes, it is modern, tastefully designed and immaculate with great access to public transport and a couple of local treasures, the front desk with Tata, Tania and Sujata, complete with broad smiles and great local knowledge are a compliment to manager Emmanuel and Mr Fixit, Julian.

We just stayed here last week. Props for the bunk beds which was helpful with family travel, but overall I found the hotel to be dirty. The hallway outside our room had crumbs everywhere and didn't look like it had been vacuumed in a while. The shower in our room wasn't as clean as I'd like. A tile outside our toilet room was loose and there was random water (?) behind the toilet long after room service had been there. While the property appears to be new, it is not in great condition and not as clean as it should be.

My partner and I are staying in this hotel tonight (17Sep) The good. New hotel, feels clean and fresh. Nice airy lobby / reception area. Small pool but clean and inviting. Really friendly staff, I’ve asked for slippers and bucket of ice, delivered to our room within minutes with a smile. Thank you🌸 Underground car park, very convenient, but expensive. Bad: Our room ( no 814) has a very strange layout. The bathroom is “split” in half. Toilet is located separately by the door and the other “part of the bathroom” sink and shower is located on the other side of the room. Separate toilet has NO sink, so every time we use toilet we have to walk to the other side of the room to wash hands - unpractical, illogical and dead annoying. Very limited room service menu, very few dishes, no wine, no champi. The area - really dirty, rubbish on the street, noise from nearby apartment blocks. All in all - okay’ish for 1-2 nights not longer.