Hotel berhampiran HEMA, Marseille

Had my second stay here, this time in a lovely top floor room with views out across the city towards Notre Dame. Huge LG TV, lovely Nuxe toiletries, monsoon shower, and excellent housekeeping - everything spotless. Good North-African themed tapas in the hotel restaurant, and the guy in charge there was particularly helpful/friendly, recommending which bits of the city had good street art when I mentioned that was one of the main reasons I came to M****ille (Cours Julien fyi, which also has some fab cafes and vintage shops). My only gripe was the handling of the bill (as follows). My debit card was pre-authorised on arrival (and in excess of the actual cost of the room, but I assumed this to be an additional security deposit or similar, do didn't really feel too concerned at the time). When it came to checkout, it was agreed that we would let the pre-authorised amount stand, and I would be refunded the difference between that and the actual, final bill. However, when I checked my bank balance 3 days later I was shocked to find that I'd been billed for the full amount again, and the pre-authorised amount had not been released - so essentially I'd been charged twice (or twice and a bit, when you allow for the fact the first billing was an over-estimate anyway). This follows on from a cancelled pre-paid booking the previous year (due to Covid restrictions) that was supposed to be fully refundable, which I also really struggled to get back (it was eventually repaid but quite belatedly). So, I'm not saying don't stay here, because it is a really nice hotel in a very vibrant area (lots of cafes with fab Oriental pastries, markets etc) but you will really need to be on top of the financial side of things to ensure you aren't left out of pocket.

We arrived near midnight and had a bad time at reception. One of us hadn't paid, another was doubly charged and not one of the three of us had our key card sorted so we all had to get back to reception to fix this. Fortunately the rooms were all lovely, other staff were great, especially Meahdi, who was SO patient. The lift - is antique. It only works if you close the inner door properly and many guests do not. So if you are on the 5th floor like we were... The bar is alcohol free... more a lounge but we were able to take our own wine in and glasses were happily provided. The breakfast is amazing! Lovely coffee, great people looking after you and lots of choice.

Positiv: Zentral gelegenes und ruhiges Hotel (wenn auch etwas schwierig zu finden). Das kleine Zimmer war zweckmäßig eingerichtet, bequemes Bett. Negativ: Mondpreise für ein Budget Hotel! Da ich einen vermeintlich günstigeren Preis online bezahlt habe gab es keine Raumreinigung. Ich durfte also eigenhändig meinen Müll rausbringen. Auf meine Bitte nach einigen Tagen Aufenthalt doch wenigstens die Handtücher auszutauschen geschah gar nichts. Man vertröstete mich, dass am nächsten Tag das Zimmer gereinigt werde. Daraufhin habe ich meinen Aufenthalt verlängert. Es erfolgte keine Reinigung und außerdem wollte man mich böse abzocken in dem man einen 33% höheren Preis abverlangte. Preis-Leistung passt hier leider gar nicht. Unsympathisches unprofessionelles Personal.

Although our stay was fine, we had a very bad experience. My brother-in-law forgot his tablet in his room. He had left it on the floor near the wall and in the morning upon drawing the curtains open the tablet was hidden behind so he didn't see it. Arriving in our next hotel destination (Villeneuve-Loubet) he realized the tablet was left in Toyoko-Inn. He immediately called the hotel and the security guy told him no tablet was found. He went to personally check the room that happened to be empty as no guest was in that room that night. He then told my brother-in-law he didn't find anything. We called the hotel again the following day and we got the same answer. We sent an e-mail to the hotel manager only to get the same answer. Since there was no other guest in that room it seems that only people from the hotel entered it. We can not believe a tablet can vanish without a human intervention so we suspect that somebody from the hotel found it but didn't deliver it to the reception. This matter ruined the remaining days of our vacation and left a bitter taste in our mouths. I sent a complaint to the Tourism Office in M****illes but they couldn't answer me as they are on public holidays! So, if you stay in that hotel double and triple check your room before you leave because if something valuable is forgotten it's more than certain it won't be recovered or compensated.

Excellent accueil, personnel des plus aimables, confort de la literie excellent , la propreté de la salle de bain peut mieux faire. Proximité des transports en commun et des centres commerciaux en fait un hôtel à recommander sans hésiter.

Went for a long weekend to see the city and it’s history, really enjoyed our time, 3 days was plenty to see everything. The hotel was in a fantastic location, right near the Metro. Everyone was friendly in the hotel, and spoke English very well which was useful as our French isn’t great. Couldn’t have asked for anything more, also the deposit was paid back straight away on the same day in full. Highly recommend.

What makes this place special are the people. Yes, it is modern, tastefully designed and immaculate with great access to public transport and a couple of local treasures, the front desk with Tata, Tania and Sujata, complete with broad smiles and great local knowledge are a compliment to manager Emmanuel and Mr Fixit, Julian.

Super accueil, logement très propres, literie excellente, bien insonorisé, bien situé (prés du métro Chartreux), clim, serviette en nombre (5), torchon vaisselle et liquide vaisselle gel douche, cafetière à filtre, poêle et casserole, mug tasse assiette ciseau, saut ballai ....Rien ne manque!