Hotel berhampiran Maestris Marseille, Marseille

Magnifique hôtel propre en ville et au calme.....super belle équipe et on y mange très très bien c'est simple mais très bon Pensée pour nicky magnifique personne qui vous met à l'aise dès votre arrivé et toute l'équipe est au petit soin pour qu'il ne vous manque rien ..... à recommander les yeux fermés Nous reviendrons en famille Bravo à vous👏👏👏👏

Although our stay was fine, we had a very bad experience. My brother-in-law forgot his tablet in his room. He had left it on the floor near the wall and in the morning upon drawing the curtains open the tablet was hidden behind so he didn't see it. Arriving in our next hotel destination (Villeneuve-Loubet) he realized the tablet was left in Toyoko-Inn. He immediately called the hotel and the security guy told him no tablet was found. He went to personally check the room that happened to be empty as no guest was in that room that night. He then told my brother-in-law he didn't find anything. We called the hotel again the following day and we got the same answer. We sent an e-mail to the hotel manager only to get the same answer. Since there was no other guest in that room it seems that only people from the hotel entered it. We can not believe a tablet can vanish without a human intervention so we suspect that somebody from the hotel found it but didn't deliver it to the reception. This matter ruined the remaining days of our vacation and left a bitter taste in our mouths. I sent a complaint to the Tourism Office in M****illes but they couldn't answer me as they are on public holidays! So, if you stay in that hotel double and triple check your room before you leave because if something valuable is forgotten it's more than certain it won't be recovered or compensated.

Went for a long weekend to see the city and it’s history, really enjoyed our time, 3 days was plenty to see everything. The hotel was in a fantastic location, right near the Metro. Everyone was friendly in the hotel, and spoke English very well which was useful as our French isn’t great. Couldn’t have asked for anything more, also the deposit was paid back straight away on the same day in full. Highly recommend.

Accueil adorable chambre propre parking bien fermé pas de bruit réservation très rapidement quand on perd notre carte il son toujours là pour nous rien à dire si je doit revenir c’est avec un grand plaisir

Séjour parfait Accueil chaleureux Chambre propre est fonctionnel Petit déjeuner bon et variés Nous reviendrons 👍👍👍

What makes this place special are the people. Yes, it is modern, tastefully designed and immaculate with great access to public transport and a couple of local treasures, the front desk with Tata, Tania and Sujata, complete with broad smiles and great local knowledge are a compliment to manager Emmanuel and Mr Fixit, Julian.

Good staff Near Bombay grill Indian restaurant Clean room Next time again coming same palace

On coming from the airport I didn’t find the hotel easy to locate. The entrance has steps in front of it and I had to lug my suitcase up them which wasn’t at all practical. Whether or not there was a ramp somewhere I have no idea, but I didn’t see one in the dark. After a frosty reception I found the room perfectly adequate and very quiet. The bed was comfortable. There was no water in the room which I found surprising and a small bottle would have been appreciated. The bathroom was very clean and modern and had very nice toiletries. The staff in the morning were very friendly and the breakfast was very good. The scrambled eggs were delicious. Overall the stay was okay but next time I will stay nearer the airport.