Hotel Novotel di Marseille

The InterContinental Marseille is undoubtedly the best luxury hotel in Marseille. Housed in a converted historical hospital, it offers a unique and charming ambiance. The breakfast served at the Terrace boasts breathtaking views and includes delicious freshly made waffles and refreshing orange juice. The rooms are impeccably clean, and the beds are luxuriously comfortable. However, upon our late arrival at 11pm, we were disappointed to find only cold sandwiches available for room service.

The only advantage of this hotel is its location: not very far from the train station, not very far from Vieux Port. All the rest are disadvantages: 1/ Very dirty and poorly maintained Our room was terrible. VERY dirty, there were spots absolutely everywhere, even on curtains and celling! Strange drops on blue walls like somebody spilt juice. In addition to that, all four walls were scratched. I tried to capture this by camera. A lot of broken details everywhere, for example, a ventilation grill on a balcony. If things aren’t broken then they’re heavily scratched, for example, a bathtub. 2/ Very noisy The room window looked out onto the square with the arc. Nice view BUT it’s very noisy all day long and even at night. 3/ Luggage room I received a message from the hotel that they don’t have a luggage room. So, I had to pay 15€ at the train station to store my suitcase and bags. On check-in I asked why they don’t have a luggage room. And they answered they have it and showed it to me… So, what was this message???

very close to the station! and the staffs are friendly and helpful

The room was super clean and the hotel is just next to the main station.

Un magnifique établissement bien situé à mi chemin du port ou de la gare SNCF à pieds. Extrêmement confortable, les chambres sont bien équipées. Côté restauration, le petit déjeuner buffet est complet, toutes options salées ou sucrées et très copieux. L'équipe hôtelière en place est chaleureuse et accueillante. Et le rapport qualité prix est excellent. Une belle expérience a renouveler qui permet de passer un beau weekend agréable dans la ville de Marseille

Cleaning ladies were demonstrating 53 days in front of the hotel when I arrived. The rotating door was covered with mud and confetti, while the black women danced to loud African beats. A complete shock! They continued during my stay… The front desk was super helpful after I contacted their manager. My flight was delayed and I arrived a day late so they managed to modify my reservation without extra payment. My card didn’t work so I gave a cash deposit and they sent me an email when my suitcase that had been delayed arrived (so as not to wake me up). The housekeeping was average- twice they didn’t restock the water. Once they forgot a cleaning chemical. Another time they didn’t restock the decaffeinated capsules. Also they could have been more generous with the toilet paper. It’s the very thin recycled one, that goes fast. Breakfast was delicious and the restaurant spacious, with a garden overlooking the marina. The room was large, modern and quiet, with an amazing view of the harbor, including both sunsets and sunrises! I even saw the incredible half an hour long fireworks for Bastille day right under my window! The bed is big and comfortable, pillows a bit too soft, lighting is good but there are no toiletries (which was initially problematic due to the lost luggage). Room service wasn’t available the only night that I wanted to order it - due to Bastille day celebrations. The QR code don’t work on my phone so I had to call the reception to order. Also there was no alcoholic drinks listed, plus I had no fridge in the room, so I couldn’t fully relax and enjoy my holiday. The hotel doesn’t have a spa, which is a shame. So I made a reservation online and got a massage in the Hammam spa a few minutes from the hotel)very expensive and not great). The closest one to the hotel was closed. The pool is gorgeous but in another building which requires another elevator to be taken at the ground floor. A bit of a hassle…The gym is basic but good. Gets pretty busy and dirty at the end of the day. There are many nice restaurants nearby and even a small Proxi shop. There is a bus stop 1min away, that goes to the Terrace du Port. And the taxi conveniently dropped me off right in front of the hotel. The Mucem and Cosquer caves visible from the hotel, are a bit pleasant 25min walk away and the well worth the visit. Overall, I was satisfied with my stay, and would come again if the above issues were resolved.