Tribute Guest House Matala

I felt at home from the security guard, kitchen staff, reception, cleaners. The best service ever. The location is safe, the apartment was clean, didn't struggle with anything, I am definitely going back again

On my our arrival, we waited at the gate long waiting for someone to open, only to discover that a security guard meant to open is the only person on duty, at the time we waited, he had gone to check in other guests. After a while, we were checked in by a security guard. Then we discovered there were no towels in the room. A security guard was searching for towels in the laundry, only got one towel for the 2 of us, the other hand towel was dirty and full of stains. When we tried to shower, there was no water, it was only at that point that we were told the whole Country was without water. No communication was provided by the hotel to inform guests about water problem even though they know water is very important in the hotel. In the morning I had 2 ask for towels on two occasions, the water was available in the morning though the pressure was very low. The Public Relations is non existent.

The only good thing is the location, breakfast is bad, air conditioner was not working and mosquitoes had a feast, you can literally hear everything from the next room, staff start knocking in rooms from 8am wanting to clean and they make noise, water is only warm for 2 minutes if you not done bathing by then you having a cold shower, not enough parking space

It was a wonderful stay indeed,loved the cleanliness and the furniture,so conducive The only problem was the noise from other guests,they started shouting along the corridors as early as 5 am The management should strongly look into that Otherwise everything was perfect